"Like previous writer, I am in a situation where I purchased product in December 2008 - a $250 watch winder. After not having received it for 30 days AND never receiving information regarding my order with the exception of the automated PayPal transaction notification, I contacted Dave Long. Well, a form email regarding delayed orders and a suggestion to substitute to some lesser winder. No thanks. Replied with a request as to when my order would ship. Another reply regarding substitution - to a different model yet. Sent an email requesting refund. Miraculously, at that very moment, he was struck down. I received the same responding email indicating that the CEO had a hospital emergency and would not be available for 1 to 3 weeks (enough time to get them outside of paypal's dispute period) and that no one else at the company can deal with the "bank" except Dave Long. Next, I received an email reply stating the powers that be would be out of the office for 3 weeks, until the middle of Feb. Sent another email, no reply. I filed a dispute with Paypal and am attempting to escalate. They stated that they are unable to get a refund from this merchant. Will be contacting BBB in OH and FBI and online fraud sites. There has been no service and NO Product after 60 days. There have been NO communications that were not initiated by me. "
"I am currently in a situation where I purchased product on December 26th, 2008 - a $129 watch winder. After not having received it for 30 days AND never receiving information regarding my order with the exception of the automated PayPal transaction notification, I contacted Dave Long. Well, a form email regarding delayed orders and a suggestion to substitute to some lesser winder. No thanks. Replied with a request as to when my order would ship. Another reply regarding substitution - to a different model yet. Sent an email requesting refund. Miraculously, at that very moment, he was struck down. The responding email indicated that the CEO had a hospital emergency and would not be available for 1 to 3 weeks (enough time to get them outside of paypal's dispute period) and that no one else at the company can deal with the "bank" except Dave Long. With paypal, all you need is a login and password, but I am an idiot - what do I know. In any case, I still filed a dispute with paypal and am attempting to escalate. Will be contacting BBB in OK and FBI and online fraud sites. This guy should be shut down with all the data that is out there on his poor customer service and in my case no service and NO Product after 60 days. AND, no communication that was not initiated by me.
Weak."
"Had to get this "merchant" into Resellerratings database to alert future potential buyers.
In short, bought a watch winder in Nov 2007. It would not work after trying every possible setting combination and thinking I was at fault. In early Jan 2008 contacted merchant asking for help. He responded that I probably needed a different winder for a "heavy" watch -- for which there was no warning when I first purchased; and, since his 45-day return period had ended (TWO DAYS BEFORE), he refused return for credit or exchange to upgrade to correct winder. He suggested I sell on eBay. Note, that at that time, merchant was offering 120-day return for the holidays and my purchase and notice was well within that period. Also, he refused to respond to subsequent request that he cover under his mysterious or Steinhausen's "full one-year warranty."
Note that when you conduct an online search of this merchant, you will discover hundreds (I stopped counting) of similar complaints!
I should also add that Capital One (Master Card) was of ABSOLUTELY NO HELP IN RESOLVING DISPUTE. Capital One advised it was my problem under the principle of "Buyer Beware"! My purchase did not qualify for Purchase Assurance program--couldn't give me a plausible reason (felt like I was dealing with PayPal).
So, in advancing the warning of the Capital One customer service rep, BEWARE OF THIS MERCHANT!"