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Product & services pricing
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5/5

2002-08-13

"What a pleasure this on-line purchasing experience was. Ordered/purchased Minolta camera/flash/remote cable with 3 day delivery.
UPS tracking number was provided after initial inquiry to dealer about delivery date. Scheduled delivery date was 8/14 however delivery was made on 8/13. All items were included and arrived in excellent condition - would absolutely purchase from retailer in future. I had initially made dealer selection after visiting this site and researching several dealers.
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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
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Customer service making decisions on their own
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Overall web site
Web site reliability
Web site being easy to use
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