"This company took my payment and never fulfilled the order. Wont respond. Don't order from them unless you want them to take your money and not fulfill the order."
"This is the 2nd time SprinklerSupplyStore (SSS) messed up my orders. This time, I ordered some pressure regulators on 26/9/15. The cargo was not shipped until 5/10/15; the delay in shipment required me to request for a change of delivery address, made on 5/10/15 which was confirmed twice by Denny of SSS. However, the package was still shipped to the old address on 8/10/15 where there is no one to receive the cargo. I have emailed SSS at least 4 times since to request for rerouting and updates but SSS has not replied. Ironically they still send me promotional emails and even one asking for review of their performance! The delay has caused me a lot of inconvenience and wasted time; I will not do business with SprinklerSupplyStore in future. Funny thing is, the reviews on SprinklerSupply Store’s website are all glowing tributes, totally different from what I see here and my unsatisfactory rating never appeared on their website!"
"Ordered in July 2015 and My order arrived and 3 of four Toro valves had an unusual defect. The valve top manual release valves were rolling around loose in the box. Don't know if they were broken off in shipping or ?? but the box was not damaged and there were no other signs of damage, but the packaging protection was minimal. the shipping individual had to see this
broken mess and ship it off anyway."
"Placed ordered on a Wednesday, delivered everything ordered that Friday. I live in NJ. Had no problems dealing with customer service at all. Very helpful and answered my questions fully and even when asked their opinion on a "new" smart product, because it was new and they didn't have an answer for me, they went above and beyond by emailing me with links to reviews, videos and information on it.
I was very skeptical at first after I ordered because I read these bad reviews, but I wasn't worried since I paid with PayPal and have Buyer Protection, but because everything was PERFECT and SMOOTH, I decided to come on here and write this review. FYI, I never review anything, this is my first, but they deserve the 5 stars."
"HORRIBLE! I have an invoice saying that I paid for a transformer with a timer. THere is no timer. SIX phone calls have gone unanswered and unreturned!!! DO NOT ORDER FROM THEM!! There is a reason their prices are cheaper. Their products are missing parts and their customer service is non existent! "
"Mixed feelings. It was a large order and they promptly filled and shipped most of it, but several items were left off (some being the most expensive items). Their packing slips indicated it was a complete shipment, but it wasn't. They admitted to me that some items were missing so I guess their packing slips are just inaccurate. Some of the missing items were not what they acknowledged were out of stock, so I don't know what's up. Unfortunately... since they shipped, I've not been able to get hold of them at all. Pre-sales, I found it rather easy to call them on the phone, but since this happened they've fallen completely off the face of the earth. Several reviews seem to indicate this is a one-man operation, and I share that sentiment. And that's OK, but he tried to run it like its not just him... yet he has not mechanisms in place for when he's off on vacation, or sick, or whatever happened to him that he's gone dark.
I was actually looking forward to posting a good review because it seemed like they were getting a bad rap compared to what I was experiencing. But in the end, I had no recourse other than a PayPal dispute.
The prices are great and the product is fine. My only issue, and it is significant, is that they shorted me roughly $130 worth of goods and I have no open line of communication with them to get it resolved. I'm giving them 3 starts right now because I'm giving them the benefit of the doubt and not presuming this was theft or complete incompetence. If they resolve it, I'd probably give them 4 stars. If they don't... well, there's no amount of stars low enough.
Update (September 12, 2014): I had to drop a star. This guy (and yes, its now clear its a one-man-show) has gone completely off the radar. Two weeks with no answers to my emails or phone. I actually got worried that something happened to him. I eventually had to put in a PayPal dispute for the unreceived items... but here's the kicker: he's alive and well enough to respond to the PayPal dispute to say everything was shipped! Why not just bloody well answer my emails? Anyway, 2 of the missing items were shipped but the most expensive items are still missing totalling just under $100. PayPal sided with me, and now I'm sure I'll never deal with this guy again. It is too bad... prices are great and he ships what he has very fast. If only he's UNDERSTAND THAT COMMUNICATION IS IMPORTANT and stop trying to pretend he's bigger than he is... be open about what really is and isn't in stock. People understand, but they need the info! He's so close to being a rockstar in this field and instead he's a bum all because he can't show some simple courtesy and common sense."
"Most of my order was fulfilled just fine, though some irrigation nozzles and other parts took weeks to fill. The website said that they would accept returns within 45 days of purchase, but when I went to go return some items, a request for an RMA went unanswered even after three tries, and they will not accept returns without an RMA number. Don't expect them to necessarily accept back anything that you order, no questions asked, even if the item has not been used--they will not."
"I placed my order and waited...and waited...and waited.
After looking into SprinklerSupplyStore.com, I found that it is a one man show which uses a 3rd party fulfillment company and stocks very little if anything. They must have soooo bad of name that they now have started another website called 1-800-irrigation.com. Buyer Be Ware!!!! I will never order from either websites again..."
"I placed an order and immediately cancelled the order due to it being the incorrect part but the part was sent anyway and my account charged. I refused the package when it arrived and was told by the guy on the phone (said he was the manager and owner) that there was no mistake even know I have a confirmation email of the cancelled order FROM HIM that the order had been returned and there were no charges. My refund, if you want to call it that, was only 20% of the total price of he original order. Really?
I would definitely not recommend sprinklersupplystore.com
Obviously owned and operated by one person despite the seemingly well composed website."
"I ordered 14 sprinkler nozzles on 7/14. The box was shipped on 7/16 using UPS, and I received it on 7/23. The order was fulfilled correctly and quickly. The shipping cost was high (almost $10), since the sprinkler nozzles are very light (if they had a USPS option, then the shipping cost would have been less than half). Thank you."