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Verified
1/5

2005-08-27

"MVP.com is the worst place ever to buy anything. Here’s the deal. I bought a Roberto Clemente Throwback jersey from their online store. I placed the order on a Thursday for 3 day shipping so that the jersey would be here on Monday for my first day of school. When dealing with my credit card company the associate that gave them the information gave them the wrong phone number that was registered with my card. So, the store called me and said that the number didn't match up. After telling them that the number I put down on the order form was correct they told me that the accidentally gave them the wrong number and sorry for the inconvenience. My order would also be delayed and shipped out late which would make my order late. They told me that the only way the jersey would possibly be there on time would be if I canceled my order and placed a new one with overnight shipping which would cost me more money. After all of that, I paying more to get this jersey on time for the first day of school, the jersey still is yet to be shipped out and the overnight shipping was a total waste.

For anyone who is thinking about buying from MVP.com. PLEASE USE YOUR BRAIN AND DON'T ORDER FROM THEM!!!!!!!!!!
"

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Verified
1/5

2004-04-23

"I tried to change something on my order just minutes after it was placed, and after they had me call back five or six times, and after I got a confirmation that the order was cancelled, I still got the item charged to my account and shipped out. I had to pay for shipping both ways as it is not refundable even after getting a confirmation number. Do not do business with this company it is by FAR the worst I have ever dealt with on the internet."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability