"Had an awful experience with this place. I ordered a helmet that was too small. The helmet came and after trying it on I put it back in the box and shipped it back. I then bought the next size up and after it came they said that they couldn't do a return on the smaller size, the one they already said they could return.
They said the helmet was "absolutely ruined" and that it didn't come in the right box. I assured them that the helmet should be in the shape they sent it in and in the box they sent it in. They told me that was a lie and refused my refund. The helmet was in fine shape, despite them saying it was destroyed and I have no idea why they think I would send it back in a different box that was for the same helmet. Then they asked me if I wanted the helmet that they took my money for.
I have helped run customer service teams in a handful of places and this is beyond poor service. You do not treat paying (2x) customers like this.
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