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Verified
5/5

2010-02-25

"I ordered an Ariens snowblower on 2/22, Speedway was the only outfit in the country who had the specific model I wanted at the time. I phone ordered which was very easy since their rep was very knowledgeable. The order was shipped out that afternoon, I was provided with tracking info from their carrier and was surprised to find that my item shipped monday afternoon from Wisconsin arrived at my local depot in Maryland Wednesday morning at 2 AM. The shipper contacted me and told me that they were very busy and may not be able to get it the final 11 miles this week. They told me I could pick up at the local depot, 11 miles from me until 11PM at night so that is what I did.

I contacted Speedway about the disconnect on the shipping via email and within a couple of hours they refunded the uplift for residential delivery and liftgate delivery.

Less than 2 days enroute at the lowest price I could find with high quality customer service. What's not to like.

I will do more business with these folks and highly recommend them.
"

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Verified
5/5

2009-04-10

"Ordered a Lawnboy mower a Saturday. It was on sale at a very good price. Arrived on Thursday morning in Good condition. Could not have asked for better service."

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Verified
1/5

2007-05-10

"I ordered mulch kit for Toro tractor. Unit advertised and manufactured by Toro. Product was cheap universal kit. Price was 3+ times what Home Depot sells the same product. I paid the extra assuming I was getting an original part. Seller refuses to refund shipping."

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Verified
5/5

2007-02-21

"Easy ordering online. Free & FAST shipping - received my item within 48 hours of ordering. Product arrived in excellent condition & am very pleased with my purchase. Would buy from again."

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Verified
5/5

2007-02-17

"Ordered snow blower on Valentine's day at 2pm. Checking on line at other stores delivery looked like 7 to 14 day for something this heavy. Speedway advised the 15th that it was shipped confirmed by trucking company that afternoon. Delivered the 16th at noon. The Toro 826LE has cleared all of ours plus our neighbors GREAT TOOL!!!"

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Verified
4/5

2006-10-28

"Products were shipped as adveritised - new in the original packing. I was charged $17.50 mandatory insurance for free shipping. The price was still the lowest, but this seems like a questionable way of doing business. Their price on the lawn mower was the best I could find."

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Verified
5/5

2006-10-14

"I ordered a Toro snowblower on Saturday after business hours. On Monday, I got an email that my order was shipped. On Tuesday, I received my snowblower. Granted, I only live about one hour from Milwaukee. Still, it was the fastest and most reliable service I have received. The price was the best I could find. I have not yet assembled the product, but it was received in good condition. I would order from Speedway again."

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Verified
5/5

2006-01-03

"I ordered a Toro 3650 snow thrower from Speedway. My order shipped the next next day and arrived on time without any problems. After it arrived I called Speedway with some new user questions. The person that answered the phone was very helpful. I would definitely order from them again."

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Verified
5/5

2005-12-21

"Bought Toro Power Max 2 Stage Snow Blower. Really Good Price. Free Shipping. Overall fine experience. Will buy from there again. "

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Is trustworthy
Is consumer focused
N/A
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
N/A
Being knowledgeable
Making decisions on their own
N/A
Being trustworthy
N/A
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

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