ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
4.86/5
Return/Replacement policy:
4.86/5

Verified
3/5

2021-10-13

Poor customer service

"Made payment no reply Why?"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-08-02

Amazing place!

"I'm a statue and action collector and have shopped online at hundreds of places and I would have to say my experience after ordering for the first time from speculative fiction collectables this was by far the best service I have experienced! First I received an email after making the purchase thanking me for the order and support then the order arrived literally 2 days after ordering which is amazing! I am truly happy with this experience and now have a go to place to add to my collection!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-07-16

Infinity Athena Statue Purchase

"I secured Infinity's Athena statue thanks to SpecFiction and Todd's ridiculously great customer service. We struck up an email conversation where his responses were cordial, professional and timely. I received the statue in perfect condition less than a week later. The statue itself is an absolute stunner, but I am just as impressed with Todd and SpecFiction. SpecFiction will definitely be my first go-to for any statue I have an interest in (and SpecFiction is carrying). "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-06-25

Great customer service

"Package was shipped with care. No issues with ordering. Very cool selection, at a good price - backed by a great team!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-06-19

Best Customer Service

"Todd is the best. Always available and always responsive, very reliable. He has gone above and beyond repeatedly in the past for circumstances beyond his control that are not his fault. Always makes it right for the customer. The best there is for collectors. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-06-06

Excellent Store to Buy From

"Todd provides incredible and friendly service. He was extremely quick to respond and was very friendly and helpful with any situation arising from an order - very professional and accommodating. will definitely buy form here again and would especially recommend. I'm an overseas buyer and Todd proved very kind in providing a great layaway service through to shipping.

10/10
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-05-27

Todd's help

"Knowledgeable, fast,and friendly. One super cool dude, don't know what I'd do without him "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-06-01
A rep from Specfictionshop.com, specfiction, has responded:

“wish i knew your real name so I could thank you personally! Thanks a lot though for the kind words! means a lot! ”


Verified
5/5

2021-05-21

1/4 Scale XM Studios Statues

"Purchased two statues both brand new excellent shape. Best deal possible was given and shipping was faster then expected. Owner Todd couldn’t be better to work with, will be buying from him(spec fiction) more, buy with confidence!!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-05-21

Specs Fiction is DA BEST !

"All I have to say is that business is always judged on the customer's service. I have a business and it's very important for me. Todd Johnson of Specs fiction understands the value of his customers and he is always there for them. Anything he promised me, he followed after. He is always open to critics to better his service and that's the true value of business going somewhere.
Thank you Todd for being who you are, you have a customer for LIFE! Keep it up Jamo
"

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2021-05-27
A rep from Specfictionshop.com, specfiction, has responded:

“Thanks so much for your kind words! Happy to help :) ”


5/5

2021-03-26

Consistently great

"I've been ordering from speculative fiction for years and always have a great experience. They're always reliable and responsive of any questions I have. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-03-26

My go to for premium collectibles!

"Speculative fiction has been my go to for pre ordering premium pieces for years now. Great communication even after normal business hours, fast and efficient shipping, great products and amazing customer service. They have been so very helpful in price plans to get the piece I want! Looking forward to future purchases from Speculative Fiction!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-03-26

The best in the business!

"Specfiction is simply the best. Great customer service, communication, pricing, knowledgeable, and offers local pick up. Todd will go out of his way to ensure his customers are always satisfied. At Specfiction, you are in great hands! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2020-12-17

Lousy communication

"I wrote 4 emails to these clowns and never got one reply. Finally I cancelled the pre-order but they sent it anyway. Avoid these guys unless you want a very annoying experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-06-01

Friendly and Perfect

"Everything ordered arrived in perfect condition. Todd was very friendly and helpful in getting me the items I needed! A kid is happy. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-03-05

Great Shop

"I've bought over 30+ statues from Todd over the years and he has always delivered. I know he sometimes gets his products through overseas shipping in order to save on shipping costs for the customer so that can delay the product several weeks, I think some customers don't realize this and complain that he takes to long to ship his products after the official release. BBTS does the same thing. Anyways I've always had a great experience with SpecFiction but I usually just place my order and when it ships it ships, a lot of the time it's the factories causing the delays, so I just don't get too excited about the delays, if you've been collecting for years you know the wait game is very common in this hobby."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges