"easy returns and very responsive."
"Ordered a product. They are rude and nasty on the phone. Condescending and nasty. Plenty of places to do business with. Avoid at all costs."
"Quoting the company:
"... due to the nature of this order, your order has been flagged as a fraudulent order and held."
My order was for a clear-ray bulb and a diverter not. I used the same AMEX card I have held for 40 years and have never had a problem.
"Please contact us if this is a mistake...this cannot be processed or shipped until further information is verbally confirmed."
No human ever deigned to answer their phone. Left 3 voice-mails and sent an email.
PS -- I notice the last favorable review of this company as in 2013. Change of ownership?"
"Received my order and open the package. Missing 1 item for like $60. They refused to send me the item or refund my money. Pretty much told me to get lost! Never again "
"Didn’t get the all the items I ordered and they refused to ship the missing items. They were rude and dismissive despite definite proof I was telling the truth. I would not order from them ever again. "
"For an online seller they are terrible at communication. Order 6/27, left 2 emails requesting information and nothing except a Covid19 banner on the site. Today is 7/2 and nothing. All I wanted was an answer, yes, no, we are out of stock..whatever. NOT silence..They got the money though..."
"Ordered on 01/04 received on 01/13"
"I ordered a part for my 2001 caprio sundance spa. It was a wrap around pillow. I received the part and tried it it was completely the wrong pillow. It did not even come close to the actual part (pillow) I sent an email to them the next day. They told me that the part that I had ordered was no longer made by Sundance spas so either I can return it I of course pay the return shipping or i can modify it. I sent them a response that This was not my error that they should have known that Sundance no longer made this pillow, Therefore I requested that they send me a prepaid label and requested a full refund again they sent me an email saying pay shipping costs or modify it. This is terrible. This is fraud. They knowingly sold me a part that they knew would not fit my tub. Terrible customer Service , there is no number to contact anyone to talk too. The other problem is that I had already thrown away the older pillow so now I have nothing."
"fast service. good product & prices"
"I was very impressed to get my order the next day. I wasn't expecting that. Thanks!"
"Best prices ever. Delivery on time. Very easy to work with. All around excellent."
"Everything arrived quickly. Just what was ordered! Thank you!"
"They are consistently the least expensive spa chemical store on the net and they ship quickly also. "
"as always, quick and easy."
"free shipping and delivery as promised. No problem with products. Website was somewhat misleading regarding the spa pillow (I thought the price paid $26 was for all three, not just one) but overall very satisfied"