"I purchased a cover in 2011 and within a year the musty smell coming from it completely ruined my hot tub experiences. Despite my contacting him twice he would not remedy the situation. He only suggested how to clean the cover and have my water tested. Well I finally had enough and purchased a cover from Thermospas --my hot tub manufacturer. I emptied the tub and cleaned the rim really well. Within two days of having the new cover on my hot tub had lost that terrible musty smell. It is once again pleasant to be on my hot tub. I definitely would not recommend spa guy for a hot tub cover"

"Be wary of this guys spas. The prices are attractive and the tub itself looks good, but they really cut corners in other areas that can cost you lots in the long run. The tub I got SPS-52 came with very little insulation. They put a bag around the tub and shoot foam on it. In places this is about 1/16" thick. You can see the bag through it. Then there are gaps and holes, no insulation on the bottom, and a 3" gap at top of the bag. There is no way this will hold in heat."