"Alan, from SA, called after I had provided the wrong email address because my order of the Music Hall mmf 1.5 turntable is on back order for two weeks. Most of these companies are not so quick in responding to an issue nor are as pleasant as Alan was to me. Many do not even have phone service if one prefers that method of communication. He informed me that as soon as the turntable is ready to ship that SA will provide me with the tracking information. Excellent customer service!"
"I was wanting some information about WireWorld cables to upgrade my old, worn out Monster cables. I needed 5 RCA cables to connect my Athem receiver to my Rotel amplifier. While I had read good things about the Luna 8 cables I came across the Terra line at a much lower price. I decided to call you to find out about the differences. Alan was very honest and gave me detailed information about the benefits of each cable. He did not try to upsell me; rather he asked about my system and advised how each cable would perform in it. After a few minutes I decided, with Alan's help, that the Luna 8 cables would really benefit my system. As a retail manager for over 25 year I was extremely impressed with Alan's knowledge and enthusiasm. This is the first time that I have purchased from your store but I assure you that, thanks to Alan's professionalism, it will not be the last.
Sincerely,
John"
"I found Sound Approach while looking for a specific subwoofer amp which has been out of production for several years. They got one for me -- NOS, factory sealed!
I placed the order early in the Covid crisis, when the shipping companies, warehouses, and everyone else were scrambling to adjust. I was really eager about getting my new toy so I sort of drove the guys at Sound Approach crazy while waiting - just kidding - they were super-friendly and went out of their way to keep me updated on the progress of my order.
Sound Approach didn't make much profit on this sale (not a big-ticket item), but they treated me as if I was their best, most established customer. I'll buy from them again!
"
"Great to work with, and they helped me find the perfect headphone! Highly recommend these guys!"
"I was sold biwire jumpers that would not fit around binding posts. They wouldn't honor their 30 day money back gaurentee...was insistind I would be charged a 20 % "restocking" fee. They wanted me to document what was wrong with them by sending photos and documentation... I have had less trouble dealing with insurance companies-ha!
Benjamin Jeitz
"
"I recently purchased Grado GW100 from this company and I am extremely impressed with their delivery. First of all I never heard about them until I purchased this item. Some how google search doesn't surface. Any way even one day delay in shipping they sent me a kind note just letting me know when the item is going to be shipped. Item arrived brand new and testing out by listening different types of music. I will post detail review about the item but this is just letting the world know how responsible is this company. Thanks you."
"Bought a pair for f Elac B5 speaker that they claimed is still new, only took out once for demo...blah blah blan...only to realized it was a bunch of lies just to deceive unsuspecting buyer into buying a pair of severely damanged speaker on the exterior. Not only deep scratches all over but also split corner. Obviously used & badly abused before. Contacted the customer service who pretended unaware of its condition but still plays along with assurance to resolve amicably. But after submitting pics of the damanges to them, they went into silence mode. Ignoring my messages. And because payment made via paypal (****), i was asked to return items at my expense. These are heavy items and weights a total of at least 15kg. I wouldn’t want to pay the shipping charges that cost more than i paid for these damanged speakers, it simply don’t make sense. I relented and swallowed the lemon. All I really want to say is beware of this merchant and think twice buying from them. Dishonest at best Despicable at worse."
"I was extremely pleased with Sound Approach's customer service. After purchasing a radio, I saw a lower price online and emailed them about their price guarantee policy. I expected to receive a generic response from a customer service agent. Instead, the next day I received a thoughtful, detailed, and personalized reply from a manager. The company's responsiveness and approach to customer service was very impressive and makes me want to order from them again. "
"DJ at Home technologies helped me select a sound system for my bedroom. Just what we needed. When one speaker did not work, just a phone call and a replacement was received the following week- no explanation necessary. System works great. We are very pleased. I highly recommend doing business with Home Technologies."
"The people at SoundApproach.com were instrumental in helping me choose an AC regenerator and a CD transport that would compliment and complete my home audio system. Their after-sale support is outstanding; they have always returned my phone calls and replied to my emails in a timely manner. They have a wonderful selection of electronic products and, when asked, will give you honest advice on how they may or may not fit your needs. I highly recommend SoundApproach.com and wouldn't hesitate a second to purchase from them again."
"Knowledgeable staff & very helpful in answering my questions on the speakers I needed for my room. They also recommended a an amplifier that was under my budget. Great guys and they made me feel comfortable with my purchases!"
"Just wanted to give this company a thumbs up. The item I bought was delivered on time and in factory condition.
They provided good communication through out the process and there price on the item I was looking for was the lowest at the time.
Would recommend and will gladly do business with them again.
Thanks"