"Bought 1 gown and 1 set of pjs 2 years ago and now I cannot sleep in anything else! Got 2 more gowns and 2 sets of pjs this year! BEST SLEEP WEAR EVER - especially if you have night sweats"

"If I didn't ABSOLUTELY hate returning purchases and the process I would. I bought a new $50+ bra wanting it to be my everyday bra to replace Victoria Secret as I am worried they are going to go out of business. I do have sensitive skin to materials especially in a bra and this doesn't irritate my skin but it is NOT soft or comfortable to wear. The shape is all wrong and the support is in all the wrong places. I bought OVERPRICED pj set as I love looking cute, modest and not HOT at night. These are literally marketed as cooling and woke up so hot I thought I was going to puke. I have sense spent $120 at Victoria secret on the bras I know fit, are soft and actually support.
I am 120 pounds, 5'3" and wear 34 D-34DD and ordered Medium for pj's. FIT SUCKED!"

"Always ship shortly after order is placed but this year the USPS was slow due to the new post master general."

"I ordered pajamas on Soma's website. I asked to do a curbside pickup. I received a confirmation that my order was placed. I never received an email saying that my order was ready to be picked up. It turns out that Soma was out of the item that I ordered. However, their website (online ordering system) is not capable of sending the customer (me) a notification that the item was unavailable. I had to call the store to investigate. The salesperson explained that their system works this way. Soma takes orders that it cannot fulfill, and then it does not communicate to the buyer that the item is unavailable. This should be fixed. "

"Little in stock but order and it’s too late. Ordered a month ago, still no word. Was a Christmas gift. Paid with PayPal and can’t cancel"

"will not buy from them again. I like there stuff but this christmas has been a disaster. I ordered from them first. On the 2nd, It took three weeks to get to me and came after our christmas party. I had to scramble to get three presents purchased. Customer service was nice when I called but could not help. They send out there packages USPS. ugh. Now when I returned the box they say it will take three to four weeks for credit. ugh again... "

"The best dresses and fastest shipping."

"I sent this email (photo as well )on 12/20/2020 and resent it again a week later, NO response as of today 01/04/2021
Good Morning,

I hope that we are able to resolve this matter without having to risk anyone's health with Covid-19. I received my order of undergarments #570292539 and proceeded to wear one pair in hopes of finding my new favorite. Your company no longer manufactures my beloved style brief. Enclosed you will find a photo of the brief at noon on the very first day of wear. I felt something flickering on my side and upon going to the ladies room I find the brief unraveling. I do not wear them tight, as it is a pet peeve of mine, nor did I abuse the product.

Since my schedule and Covid mall schedule are conflicting, I am unable to make a return or exchange with their tight schedule. If you would like I can return the product (I will launder them prior to returning) and exchange for a non defective pair, or should I just return all to be safe that this is not a product manufacturing issue? Please let me know how Soma would like to handle the above situation.

Happy Holidays,

Mrs. Michele Mercer-Leibforth


"

"I have ordered three different boxes of ****. All had some kind of sticky stuff on them. I called customer service to get them to help me order some **** without the sticky stuff. That box came and had sticky stuff on the legs as well. You customer service people are not trained well. I sent all three boxes of **** back weeks ago and only got credit for one box? Terribly slow at getting credited back on **** I never wore. I will no longer use Soma b/c of all of this."

"In speaking with the Customer Service Rep Five Stars. She was great. Helpful and helped to reroute my order. On ordering in November have delays, back orders, and still no gift for my mom. 2 stars. Don't sell what you don't have. Its embarrassing for me and worse for you as a company because I'm not the only one who have to be empty handed and say its arriving soon. "

"Terrible and still don’t have bras"

"I ordered pajamas before Christmas and knew they probably would not be here before Christmas and that was fine. I received a bra type garment which was promptly returned since it was not what I ordered. I received 1 email stating return in process2 weeks ago and nothing further. No refund or the pajamas or another email. "

"I’m still waiting for a refund, their tracking says they received the item. Don’t know what the hold up is?!
Unfortunately I just wanted to exchange the bra and customer service insisted I purchase a new one instead of exchanging and they would refund the one I send back.
I’ve never had any problems returning with any other company. I’ve already called them once and the emails do nothing. Very annoying! "

"I encountered multiple products as available when added to cart only to be out of stock a minute later at checkout.

I signed up for the rewards program to receive a discount email which never arrived so I ended up paying full price."

"I bought these as a Christmas present for my wife but was disappointed that they did not arrive until after the holiday, about a week after the promised delivery-date."