"I purchased foot pegs for my 2010 Ducati Streetfighter through solomotoparts online. It was too easy; picked a part, paid and it arrived, all separately. First point of contention, save on shipping, pack it together. I purchased four items, got four packages. Second, if there’s a piece, such as an adapter for a bike you know I’ll need, let me know, AND, stock it. So, the pegs didn’t attach to stock adapter, they don’t have an aftermarket adapter and haven’t returned my calls or emails regarding a return and full credit. Won’t be doing this dance again solomoto. "
"purchased a motorcycle exhaust but changed my mind. As soon as they heard "Return", they were gone, total silent, no response through email, no answering the phone. GONE!!!! $509 lesson learned. "
"Stay away from this company and their parent company Motor Cycle Dot Inc.
I bought some bar ends from them. Got a tracking number shortly after saying the item was shipped. On 9/3/2020 the tracking number said the item was delivered but I got nothing in the mail. I emailed the customer support letting them know I didn't anything and they told me sometimes the post office mistakenly marks it as delivered when it actually has not been delivered or I check with my neighbors or call the Post Office. I gave it a few extra days and did what they said to check with my neighbors , still nothing. Post office also said the item is out of their hands and was delivered (which it wasn't!). So I called the company if they could send me another set of bar end mirrors or refund me for the item I never got. They basically told me the same thing in the email and that i was screwed (although they said it in a nice way).
Their customer support is crap. They weren't willing to do anything from me at all. So now I am out $70 and nothing to show for it. He insisted that I fight the post office since it was their fault but I told him shouldn't they take it up with the post office. I just want my items that I paid for.
I asked the rep if there was anything he can do to help me out. Nothing. "
"Ordered Tank Bag with Tank ring. Only received Tank Bag. Customer service is none existent, they don't care about their customers. No one is answering the phones, I called 3 times. At same time I started sending emails (3), every time I got an answer with we are escalating this, after a week, no response. On my 3rd email I asked for partial refund for the tank ring, again it was forwarded to manager this time, NO ANSWER. DO NOT BUY, STAY AWAY FROM THESE GUYS, CUSTOMER SERVICE NONE EXISTENT AND RETURN ITEM IS NONE EXISTENT EITHER."
"Nearly zero calls or emails returned. Been waiting on parts for a month and the one time I got a hold of somebody they accidentally refunded order then re-invoiced for it (I paid again) and promised shipping in next few days...and still no parts. Now emails or phone calls aren't being answered. 5/27 Update: Finally got in touch with somebody and got a refund for the order but it shouldn't have taken a month to figure this out. "
"Terrible service, and outrageous shipping. Refused to take my order cancellation, two weeks later shipped the item anyway, and charged my credit card. Zero customer service, and won't acknowledge my cancellation. Now they won't answer the phone or emails. "
"I was looking for item for long time and finally I found it in this website. Fast delivery and good customer service."
"I ordered windscreen in this store. They get money from my card, however delayed sending the product for more than a month!!! And it's still in backordered status. I was trying to contact them via support without no luck. Just want my money back, but no response at all! Awful service! it's the first time I see such attitude to the customer!"
"The frame sliders were as described, and shipped quickly. Thanks!"
"Cool stuff at the right price."
"Was given the wrong spring."
"Product arrived on time and in great shape "
"Received confirmation that my order was completed and being shipped on April 2nd and expectant delivery April 12-13. Now April 13, nothing delivered! Also confusing was that the completed order confirmation stated it was being shipped 3-5 day USPS. Anyway, very dissatisfied with purchase. I've had to delay service on my motorcycle. "
"Ordered a Panniers Rack for a BMW G650GS (Last One). Received an empty cardboard envelope. I tried resolving the issue through their customer service email, and they were unable to help me. I opened a claim with PayPal, and left it open for almost a month trying to give the benefit of the doubt that there was a mix up. After several times checking back with them once a week and being promised an update each time and never getting anywhere I was forced to escalate to PayPal resolution center. I am currently waiting on PayPal to review the case and maybe I will get a refund.
I notice that a month later the solomotoparts website still lists the panniers rack as last one available, I wonder why. Hey guys I don't really want a refund, I'd rather the parts I ordered, why not box that up and send it along?"
"
Mati M. (SoloMotoParts)
Feb 12, 7:05 PM PST
Hello Fred,
Thank you for the email. So I had spoke to the new owner and he had informed me that you need to contact your bank and file a dispute because the previous owner failed to refund you. I hope this will solve the problem and if you have any other questions please feel free to contact me anytime.
Kind Regards
Mati"