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Customer service:
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Return/Replacement policy:
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5/5

2002-11-22

"I admit I was a bit skeptical of these guys, even with the good reviews I saw on another ranking site, but they were great! I asked them for a tracking number in the afternoon (the site does not show you one automatically, but at these prices who cares) and they emailed me the tracking number the next morning. The product arrived quickly and was exactly what I was expecting. These guys are now bookmarked in my favorites!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service resolving problems
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Customer service making decisions on their own
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Overall web site
Web site being easy to use
Speed of web site
Web site reliability

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