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Product & services pricing
4.27/5
Chance of future purchase:
4.21/5
Shipping & packaging:
4.37/5
Customer service:
4.33/5
Return/Replacement policy:
4.21/5
Featured Review


Verified
5/5

2024-03-09

Timely Support

"I had trouble with the software I purchased. I contacted customer support and Daniel was able to guide me to the information he needed in order to provide a simple solution to the issue. It was fast, straightforward, and on point. "

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Verified
5/5

2024-03-06

Excellent customer service! Honest company!

"I was recently in the market for a copy of Windows 11 Home Edition. These days, shopping for software is much easier as you don't really need to go to an electronic store as the software, for the most part, is downloaded once you purchase it. I had done my research and Softwarekeep was highly rated online with tons of positive reviews.... so I chose to purchase through them.

Once on their website, I noticed that they had an offer posted, so I signed up and waited for my discount code. Once my discount code arrived (via email), I inputted it during the purchase, however, the code and that particular discount was no longer valid! I emailed Softwarekeep and I received a response, from an actual person (Daniel) within minutes!!! Daniel explained that the offer should not have shown up on their site, however, because it did he would make the necessary arrangements to offer that particular discount - and he did!!

Wow, now this is customer service! In an era where tons of company tends to sell the same software products, it's the customer service that separates good companies from the GREAT companies. Thanks Daniel for representing your company well and in the most honest fashion. It's people like you, and your company that make the difference.

I've told my friends about my great experience with Softwarekeep and I will definitely return to purchase more software, when needed. Those I have shared my experience with have also agreed to consider Softwarekeep in the future for their needs!

Thanks again Daniel and Softwarekeep for being an honest company and standing behind your word. This was a great example of excellent customer service from an honest company!!
"

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Verified
5/5

2024-03-07

Excellent Support

"Daniel was extremely helpful as we worked through getting my software downloaded and registered. The process was more complicated then I expected it would be but Daniel was right there with me."

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Verified
5/5

2022-09-19

The best service!

"Keep it up! I will continue sharing my experience with others! Excellent customer service. Great pricing. Quick response to questions. I am so glad that I found your company. Thank you!!!!!"

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Verified
5/5

2024-03-06

Help with Word for MAC

"Daniel was especially helpful with my problem (s). Very patient, not rattled by my ignorance. Would not let go until we were both satisfied with the results.

Overall, a very pleasant experience.

John Lewis
"

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Verified
5/5

2024-03-05

super helpful

"I received a version of office that didn't apply to my computer and he was super helpful on sending me the download I needed
"

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Verified
1/5

2024-03-03

download

"would not download after i paid for it?????"

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Verified
5/5

2024-03-01

Excellent customer service

"After purchasing Microsoft Office, I didn't know the next step but when I called, I immediately got Daniel on the phone to help me through every single step! He was very patient, super focused and very thorough, explaining every step and covering every thing I needed to first unistal my Microsoft 365 trial before installing the 2021 version. He was very intuitive when he heard how confused I was and helped with guessing what i was doing wrong. I'm confident I'll be communicating with him in the future when I run into obstacles or need learning tips, as they also offer support with all Microsoft purchases! This support team is an important part of the software purchase and I'm sure I made the right choice in purchasing from SOFTWAREKEEP.COM. I highly recommend choosing them for all software purchasing as payment was smooth and secure, excellent customer service & their prices are better than the official Microsoft store! Win win"

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Verified
5/5

2024-03-01

Outstanding service

"Eric got the issue resolved quickly. He knew exactly what was wrong and was not only knowledgeable, but clearly explained my error in a professional manner (which didn't ding my pride unnecessarily ,-)
I would recommend your company specifically for the excellent support team you have.
Kind regards,
Denise
"

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Verified
5/5

2024-02-29

Lenovo idea pad

"Package came quickly. The setup wasn't to bad. Computer works pretty good."

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Verified
5/5

2024-02-27

Excellent customer service

"I was assisted by Emre today. I struggled a lot to download microsoft office 2019 on my old macbook however, Emre guided me step by step, was very patient and assisted me all the way through until my applications were ready to use"

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Verified
5/5

2024-02-26

Bitdefender Internet Security (1YR, 1PC)

"I have used the code and thing went smoothly "

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Verified
5/5

2024-02-26

All good

"I always worry when I select a top Google suggested vendor. The product order and delivery was just as expected. I have not had any issues.

"

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Verified
3/5

2024-02-26

Could be far more streamlined.

"The process of setting up a purchase for the OS was tedious & timely. I think considering this is the sale of Microsoft products that it could be more efficient."

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Verified
5/5

2024-02-24

The best!

"Easy. Quick. Good support!"

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