"I was ordered Office 2021 Home and Student for Windows, got an email that my order was under review. When I was offered a link to download it was for Office 2021 Professional Plus for Windows which was way more then I needed as I only really need Excel and Word. Interestingly the price was the same. I downloaded the product and installed the product on my Desktop, something called Team was added to the autostart, which I have no intention of using. Also, funnily enough various setting on my computer got changed; in particular my mouse on that machine was suddenly a left handed mouse. I set it back to right handed. Later when I went on to my laptop, on which I use a left handed mouse was suddenly set to right handed. I had not installed anything on that computer. Fixed that, then my desk top was again left handed. Opened the on-line chat made available to me, described the problem, the person on the other end of the chat acted like they had not read my description and then and kept giving me instructions that made no sense given my description. The chat allowed a thumbs up or thumbs down while in the chat so I hit the thumbs down. They then seemed to make an effort then asked that I remove the thumbs down. When I did the chat was abruptly terminated from their end. I can provide the whole conversation if you wish."
"Got a code, said it was already being used"
"Great service for the products we use so much. "
"Quick download. Good price. "
"No where on the website does it say the product I bought is not compatible with a Samsung tablet. All it stated is not compatible with Mac , Chromebook. Therefore, I chose this version. It does not allow you to download until you put in your license key given. As soon as I went to download I got the message that it was not compatible. Within One minute of purchase, I got in touch with customer support who talked to me like I was an idiot. I believe his name was either Eric or Emir. I had to hang up the phone on him as per the rudeness. Of course, once the download happens there is no refund, but you don't realize it is not compatible until you put in the license. You need a better system, and I am still out $200 for a product that cannot be used. I did get an email from a manager giving me a 20% discount for my trouble. LOL kinda a joke when the product is useless for my needs. "
"David from support was very quick and efficient, along with very pleasant to work with. Got my activation done and now Parallels which hosts my Windows 11 is no longer displaying the "Activation Required" warning."
"Scheduled an appointment for an issue with windows server 2016 product key. Daniel was excellent in resolving the issue and getting our license properly activated. They stood by their product after a purchase five years ago. I called that outstanding service I highly recommend software keep when purchasing your Microsoft products. "
"The issue that I had was not with SoftwareKeep. I received my order promptly. The problem was downloading to my new computer. It seems that with Windows 11 you are forced to only buy software from Microsoft unless you know how to disable the 'S' drive. Once I did that, it was easy to download the software. This is something that people who buy from third parties need to be aware of."
"I waited for long and when I got on talking the fellow couldn't provide solution till the line was lost"
“Hello,
I understand that your experience with our product or service did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused you.
We want to assure you that we take customer satisfaction very seriously and we are always striving to improve our products and services. As promised after we spoke on the phone this evening, we have issued a refund for your purchase since the product key remains unused.
We would like to kindly ask if you would be willing to revise your review based on your updated experience with us. We understand that your initial experience may have been disappointing, but we hope that the refund has helped to alleviate some of the negative feelings you may have had.
Your feedback is important to us, and we believe that your revised review could help us to improve our offerings for future customers. If you are willing to consider updating your review, we would greatly appreciate it.
Thank you for considering our request, and we hope to have the opportunity to serve you again in the future.
Best regards,”
"Bought windows 11 pro for a much cheaper price then directly from Microsoft. Still more then I would like to pay but it's from a trusted source and worked without issues. Would recommend. Had the code emailed within 5 minutes."
"Fast delevery good service"
"j'ai essayer d'installer le logiciel (Microsoft Office 2019) avec mon compte Microsoft , après avoir inscris les 25 chiffres de la clef
Microsoft m'indique que cette clef est active sur un autre compte client. j'ai envoyer une photo de mon compte avec les fameux numéros qui mon étés transmis et le gars sur le chat me demande de communiquer avec Microsoft pour avoir une preuve que la clef ne m'a pas activé sur mon compte. On voie sur la photo en capture écran le numéro de la clef et une bonne partie l'adresse email du détenteur de cette clef d'activation du logiciel. C'est très clair que cette clef a été vendu activé par un autre client.
Le gars du chat (Daniel !!!!!) ne veux pas corriger la situation, je ne suis un informaticien pour résoudre ce genre de problème
j'aimerais avoir un suivi et une réponse à la suite de mon achat.
"
“Hello,
Thank you so much for taking time to leave us your review, I understand that you had a negative experience with our store due to an error with the product key you received. Please accept our apologies for the inconvenience that this caused.
After investigating the matter, I found that our team was able to finally resolve the matter. Daniel took the necessary steps to rectify the situation, and provided you a new product key that you were able to successfully redeem, download, and install.
I kindly request that you consider revising your store review to reflect the outcome of our efforts. Your revised review would be greatly appreciated and would help us improve our service to other customers.
If you require any further assistance or have any concerns, please do not hesitate to reach out to us. We are committed to providing our customers with the best service possible, and we appreciate your feedback.
Thank you for taking the time to read this email, and we hope to hear from you soon.
Best regards,”
"I called for hel pand Joe was excellent, patient, professional and tremendously competent. He understood my issue and proceeded to solve the issue quickly and efficiently... I could not have done what Joe did... "
"Bought Windows 11 Pro at a discounted price.
So far, so good.
"
"It was a bit rocky getting the files downloaded and installed. It would appear that a recent update in windows was blocking the download and opening the file. It took a bit to find the setting but after that everything went well. Customer service is responsive, accurate.
I'm very happy with my second purchase."
A rep from SoftwareKeep - CA, Softwarekeep, has responded:
“Hello,
I recently saw the review you left for our product/service, and I wanted to reach out and offer my sincerest apologies for any inconvenience you may have experienced. We take customer feedback very seriously, and we're committed to ensuring that our customers are completely satisfied with their experience.
We offered our assistance in resolving any issues you may have encountered, however, we never received any response. We also tried calling the phone number you listed but it was always unavailable.
We kindly request you to check your inbox, including the spam folder, and respond to our email at your earliest convenience. Our dedicated support team is eager to assist you and find a satisfactory solution.
We appreciate your feedback and want to assure you that we're always looking for ways to improve our products and services.
Thank you for your time, and we hope to hear from you soon.
Kind regards,
SoftwareKeep”