"I am a longtime customer of Smartbomb, and never had any trouble. Then on 3/3/11 I placed an order, but never got an Email confirmation, I have contacted them over a dozen times, by Email and thru the support form on their website, and they do not answer. I am VERY disappointed!!"
"My first order with Smartbomb went fantastic, I received my order fast. I'm thinking okay they're good, I placed (3) other orders within days of each other and watch out it didn't take long to show they're true colors. Multiple calls/emails and I still haven't gotten a response about my items. I spent over $500, I'm in the process of trying to get my money. I will never in this lifetime shop here again! "
"Found an item on smart bomb for a little less than the place i usually buy my vitamins from. I was a bit nervous because of the name and because i had never ordered from them. The order came VERY fast (2 days) and they then gave me a coupon code for my next order. I wish more companies would do that."
"I needed Krill for my cholesterol and found that they had one of the lowest prices. Source Naturals website listed them as one of many web sellers so I researched them and made the purchase. I purchased three bottles and because my total was in a certain range, I received a free bottle of vitamins from a list of free when you purchase x amount. The shipping was very reasonable as it was coming all the way to the west coast from the east coast, it's 6 bucks for orders under 100 bucks and free after that. They sent me emails to keep me updated and I could track my order from there website. I saw on Monday the 22nd that my order had been placed on WAIT, with a probable ship date of the 24th. Their site says that they do not keep tons of stock on hand because of freshness issues, which i was glad to see, I wanted my Krill fresh. The package shipped on the 24th and I got it on Saturday morning of the 27th. I truthfully wasn't expecting to see it until around the 30th, and I wouldn't have been upset it it had been that long, but it was nice to get it as soon as I did. One final thing is they take Paypal. I am very pleased with the service and products. Gotta luv the name.."
"I used to be a regular customer with this company, but this last order with them sealed my fate to try a different merchant. When I first started with them some 3 years ago, their service was fast and friendly, never a lost order.
This last order required multiple emails to customer support in order to get a response, one order that I ordered in mid-May took 2 MONTHS to ship! They never notified me, called me, or anything else -- just charged my credit card and waited 2 months to ship. Three years ago, I would want to recommend them; but today, the slow shipping and unconcerned email customer support team means I am posting this reseller rating as a warning to others that something is wrong."