"Have thier camera system and surround sound system, both have been down for two weeks. Called one week ago (04/10) and waited one day to talk to someone who said a tech would call. Well he did , one ring and hung up, I caught it on my phone and call him right back. Went through the problem and was told I needed someone to come out to repair, he said they would call to schedule that appointment. Well after five days no one has called and I can’t get ahold of anyone at the main off to answer phone. Nobody. I would recommmend not using this company, and wished I hadn’t. "

"Beware of SST security system - I had worst customer experience with them and I wish no one should get their security system done with the builder if SST is their provider.
I spent more than $1200 in getting 3 door sensors, 2 motion detector and 2 panels hard wired only to know that its worth $300 and still you have to go for contract with them for 3 yrs and spend $40 per month. The panels are not one of the latest ones, and neither they are competitive. Similar system and service you can get for more or less $200-300 with cheaper per month. Here you end up spending with no value add.
In my case, when asked as what benefit do I get for spending 1200 +, I was told $300 will be taken off which is 1st year free PHONE monitoring, and if I upgrade my system to wireless, I still need to pay $15 per month. Plus I need to pay for the wireless module which will be $250 or so. Also, I have to go for contract. If I see some of the companies who ask for contract, they give away the equipment free, whereas here you end up spending minm. $1000 and also end up into 3 yrs contract and in return you get $300 discount.
Please do your research before ever going for SST security. I asked for refund, they don't do that, I asked for escalaltion, and they directed to their President who is even worst in terms of customer service.
In fact their technician offers free cellular module instead of free year, however the President denies such option. You hope for understanding and reasoning, but they refuse to listen. I strongly recommend against them, in fact do your research and maths before ever looking for their option."