"How can you sell glasses online and not let people get any refunds. Horrible experience. "
" Beyond ridiculous! I ordered a pair of glasses with lenses. when i received them they had no lenses in them! Who orders glasses with no lenses. When i called the lady was very confused how it happened. she told me that they should at least have demo lenses in them, they had nothing. She told me to send pictures of everything in the package. I had to pay for return shipping. I was told to send a receipt and i would be reimbursed. These glasses were bought to replace broken ones. It took 1 month to get them correctly. I still have not been reimbursed nor been told any kind of estimated time. When i got an email saying that they were delayed I was extremely upset! I asked about my shipping reimbursement and asked what they were going to do to make up for this horrible experience. I got an email back estimating the time until delivery, but she completely ignored my other questions. Then when I got the glasses an email saying "Hope you enjoy" like there was no problems. I've been in customer service for a long time and this is not the way to treat a customer when they have a bad experience. I will not use them again and I will not recommend them to anyone else. If i were you steer clear of them. Go with someone else!"
"Thank you. I’m extremely happy with the purchase "
"I have ordered 2 pair of sunglasses from india. One of them is persol and the other one is superdry. They shipped the superdry one but i havent received it got stuck in some state. When i track my status of my order it says the persol one has been backordered. I mean common i haven't been notified before and if this was the case they shouldn't have charged me at first. Now i am emailing them everyday but nobody is bothered to even reply my email. I think this company is fake and trying to make money like this. Please never ever buy from this website. Fraud alert. Worst customer service and now i have to deal with them to get my money back. I have spent over 140$ and in return i am getting nothing but headaches."
"Thank you again for the great glasses ! Fast shipping and great service "
"I was sent an extremely fake Dolce & Gabbana case with the glasses missing. They were nice enough to refund my money but looking at the case, the glasses would have been pretty fake. Do not recommend. "
"no one could answer where my glasses were tracking showed Hong Kong, New York then Germany then JFK, I was told I had yo go pick my glasses up in New York, I live in Washington state and they were to be delivered to my address, after numerous heated frustrating call I received my glasses. Shady company."
"Simply Great Frame. Excelent!"
"When I first received these I was a bit sceptical due to the Hong Kong address and writing. When I opened the package I could tell they were the real deal. These lenses are outstanding! "
"Originally I went to Lenscrafters and saw a frame that I loved. Out of curiosity I Googled the frame number and this company came up. After I read the reviews I decided that it was worth saving$100 to give it a try. The glasses came within two weeks and they are absolutely perfect. I will be buying from them again. The only downside is that they do not accept insurance."
"My glasses arrived 4 weeks later and customer service was useless. They didn't offer anything for their slow service or all the delays my order experienced. Their responses to my emails were copy/pasted generic responses. Will never shop with them again! Clearly don't care about their customers."
"I bought two products and received it sepárately, I was ángel because I pay for two. Finally I received both.
Teje y hace excellent prices a beautifull eye glasses"
"Got my order quick! Great "
"As always another great eyewear buying transaction !! FYI I only buy my glasses from smartbuyglasses with my prescription ,You cannot go wrong !!! Thank you again Smartbuyglasses !!!"
"Unfortunately my order never got through customs. Customs you ask??? Yes customs; my frames arrived in the states from Hong Kong. I had no idea they were coming from overseas. In any case I requested a refund; at least I received that in a timely matter. This is why I have them at least 3 stars....."