"Wendy Dimas and Alex Fattore both failed to correct their Small Engine Pro Dealer mistakes. They had a hard time understanding and acknowledging their (Company’s mistakes). After TWO MONTHS wait, there was no air filter I paid for, Echo stickers were folded up damaging them to destroyed condition, I got a large heavy engine cylinder that they labeled as an air filter. I have spent hours working on a solution but they won’t send my part I paid for without me working on fixing their mistakes for them.
Cheaper is never better! Spend a little more elsewhere for quality service from a reputable dealer. These guys are the worst and they don’t even care."
"On October 2 I ordered a SCAG 484054- electronic module – A for my commercial lawn mower. On the website it promised 2 day shipping and handling for 19.93. I paid it my card was charged 122.05 after waiting a few days for my package I tracked my product to see why two day shipping had become 7 day shipping. When I tried to call the company the phone number on the confirmation E-mail didn’t work. when I finally got a hold of a different Number for the same company I was put on hold for 30 minutes then hung up on. after I tried again, I was also hung up on. the third time a guy answered and told me that my product was back ordered. when I purchased it it said it was in stock,not sure why the website would say it’s in stock and let me purchase it for two day shipping if it was on back order. The guy on the phone was very deceiving, kept making excuses, and told me that as soon as he got the product he would send it off to me. which by the way was on October 13th (11 days later). my suggestion to you would be shop somewhere else this company is highly unprofessional , unreliable, and not good for professionals."
" Worst customer service! They send wrong part. Company is a scam. Do Not Buy from them"
"Very bad place. They charged my credit card the moment I bought a very expensive item, a $1060.00 board because the site said they had it in stock. They did not. And is an item that might take a long time to show up."
"Ordered a part no follow up Can not call, the chat service does not work, no email listed, the phone number listed goes to a medical alert device high pressure sales place. "
"Ordered my item, They extended the ship date 3 times, I had to request a refund through Paypal! "
"The absolute worse company to deal with. I ordered a part 2 weeks ago and they say it was shipped. I wished I would have read the
reviews before I ordered from the crooks."
"We ordered a part at the beginning of October. At first we were told the item was in stock but then got told there was going to be a delay by a few days. After not receiving them in that time frame, we had to contact them to be told that there was a later date for shipping. Eventually we were told that it was going to be over a month before they shipped our part out. All along they have charged my credit card for the part and the shipping. Now today I get a call from them, and they want to charge me $ 121.10 more for the item that I ordered back in October because they didn't ship it out when they said they would, and there supplier for that item now wants to charge them more money and they don't want to take care of it. I told them they needed to take care of the difference and ship me the parts for the price they billed me as that was the price when they took my money.
They refused and just simply told me that they were canceling my order and refunding my money. It remains to be seen if they actually do so, and how much of the total they refund.
DO NOT ORDER FROM THIS COMPANY--- THERE ARE NOTHING BUT SCAM ARTISTS!!!!!!!!!!!!!!!"
"The item was $35 made out of plastic I’ll put it right back in the box contact them they said they would charge me 20% restocking fee and I could not get my shipping money back and I would have to pay to ship it back by the time I figured all that up I’m going to have close to $35 in it I might as well throw it in the garbage they make their money on the 20% restocking fee they’re crooks never buy from them again"
"Place an order on July 19th for an "in stock" part for which they immediately charged my credit card the purchase price. On July 20th they acknowledged the order and payment. On August 5th the part had still not been shipped!!! They keep your money while they wait for parts they don't actually have in stock. Will only refund your money, if you follow up on the status and cancel the order at which time they inform you that it will take 24-48 hours for money to be refunded. Horrible customer service and overall experience."
"I purchased four lawn mower wheel from them, two front and two rear for self propelled mower. The send me three front wheels and one rear wheel. When I contacted them they said send us a picture of what was sent to you so we can research it. I just told you the problem and sent you pictures, what is there to research? Anyway, did what they asked, got an email the next saying a supervisor will take a look at it, stay turned for an answer. Three days later still no answer. Called and asked to speak to a supervisor, was told that the supervisor does not speak to customers. So I am told they will send me a return label to send the wrong part back, before they will send me the correct part. The wheels were a little more expensive on the troybilt website, but damn should have just paid the extra money and not have to deal with this store and their stupidity. Placed this order on 6 July 2020 and still do not have a working self propelled mower. Glad I also have a riding mower.
"
"I recently ordered a HOMELITE pump for my Ryobi power washer. According to my owners manual, I needed part 308653054. When I received the pump and went to install it, I discovered when I took the old pump off that it was different from the one I received. What I should have ordered was part 308653064 as this is what was on the unit. I contacted the seller to get a return authorization knowing I would have to pay a 20% restocking fee plus shipping. They are refusing to take the pump back. Now I have a pump which I cannot use and am out $148.25. Certainly can not and will not recommend this company."
"DO NOT ORDER FROM THEM Parts never show up. No way to call them. They have ZERO ethuics"
"Onan gave me a wrong part number. This company shipped the part, I immediately realized it was wrong. The company refused to take the unused part, in the original packaging back for credit. Prices are competitive, but you need to be sure there is no doubt about the part you are ordering. Better to pay a bit more elsewhere (generator-parts.com) and know you will have a company that is customer friendly. Saving $20, now has me sitting on a $250 part that is useless to me."
"made a great choice buying from this store. They sell genuine OEM parts and have by far, the best prices I've seen. Will definitely buy from them again. "