"Thirty minutes after I placed an order on the day after Thanksgiving, I found these reviews and was dismayed after reading them. I called the company, spoke with the owner, and voiced my concern. She asked about my order, indicated that the replacement piece I ordered may not fit (given the age of the Cuisinart food processor) and asked that I send them a picture of the model number and Cuisinart food processor bowl. Several days later (on Cyber Monday no less) she called to say that indeed the replacement piece I ordered would not fit and given the age of our food processor, it would be virtually impossible to find it anywhere. I asked that they cancel the order which they did without question. I appreciate their quick service and their assistance."

"I ordered a replacement part for a Krups espresso maker and smallapplicance.com shipped it promptly. But when I got it and tried to figure out how to install it, I called them back and was referred to their in-house repair service operation (Turnpike Appliance). The Turnpike Appliance folks told me that the part was not one a consumer could install and that the whole espresso maker would need to be sent in to be fixed. So I recontacted smallappliance.com and returned the part. To their credit they did refund the price BUT they stuck to their policy of deducting their outbound shipping cost EVEN THOUGH I explained in a letter what had happened and that, had I been correctly informed at the outset that the damaged part was not installable by a consumer, I never would have ordered it. "

"I ordered a part for my panini maker. Returned it because it didn't fit, and have the postal confirmation that they received it. They claim they havent and refuse to refund my money. So I have to file a fraud charge and cancel my card.
DO NOT USE THIS SO-CALLED COMPANY!!"

"This company is the worst for customer service. They do not stand by their sales. I ordered a part for my expresso maker. It arrived unusable due to a chemical smell. They would not replace it without me paying to return it. Then they claimed they never received it. Never, ever buy from this company. "

"I ordered a small part from this company for my broken high pressure cooker. It has been a month, I still have not gotten my order. Customer service's attitude is good and kind, but they said they could not control the manufacture's shipping. Then, my question is what is the reason for you to continue your business? "

"1. It took an especially long time to receive the little MR. Coffee decanter.
2. The decanter did not fit the Mr. Coffee.
3. I called and explained the problem and the lady said that she would check on it and call me back the next day.
4. No one called back.
5. I called and waited, and waited, and waited for someone to pick up the telephone. When they did they indicated that they could not hear me and hung up.
6. I called again and this time it was answered in about 3 mins. Unfortunately either the lady who answered had a hearing problem or she was just not the brightest bulb on the tree. She continually ask questions which I had already answered, or had indicated was an unnecessary question. Finally she had me hold on and in a minute or 2 said that she was transferring me to "parts". I said, "No. I want to talk to a supervisor". I another few minutes a lady connected and she seemed very irritated that I had a problem with teh order. She said, "That is what they sent and I checked for 45 mins (if she did that then why no return call) and that is the correct part. I do not know what you want me to do"?
7. I told her that this whole process took way too long. She asked if I wanted to send it back. I asked for a mailing label. "We do not have mailing labels. You will; get an RML in an email. "Do that, do that, do that", I interrupted. She said it was already on teh way. Let me check my email again. Nope...still not there. I guess that I need to call back.
8. I after completing that call my phone rang. It was another customer "service" employee just now answering the telephone on which I had been on hold. I just said, "Your company ****"! She hung up. "

"I ordered replacement parts for a Rowenta humidifier on December 22, 2017. I never heard anything until January 18, 2018 when I got a notice of shipment. Called exactly at 9AM, when they opened, waited on line 4 minutes for a rep. Told the rep, I didn't want them. She told me it was too late they were already shipped and I don't get the notice until the PO has them. That is a lie. Notification goes out when they create the label. I asked why it took almost a month between order and shipment and rep told me they don't stock the item and had to get it from France and Rowenta was closed over the holiday. I asked why they didn't tell me this on the website or send me a notification it would be a long wait. The rep had no answer, was abrupt, never apologized and kept saying the same thing over and over again. She was rude and condescending. They charged me 7.99 shipping which they won't refund for a $30 item. I would have given them zero stars. FIND SOMEONE ELSE TO PURCHASE FROM - Bed, Bath and Beyond had the item in stock and i received it in a week with free shipping at about the same cost. Bad service and they lie. "

"I kind of expected the coffee grins filter would be included with the Krups part MS-620173. I miss the filter."

"I went online and ordered a small replacement part for an iron. Since it frequently fails, I ordered two so I would have a backup. The order arrived but there was only one part. The paperwork said there were two. I was charged for two. But, only one in the bag. I was ****. I called the 800 number. They kindly insisted that their records showed that they had shipped two but offered to send another part anyway.

Here is the embarrassing part. I found the second part. It had rolled under my desk. Once again, I called the 800 number. I explained the situation and offered to give them a credit card number for the third (!) part. They refused to take my money and told me not to worry about it. Least I could do was to leave a review.

I was wrong. They were right. And, they were polite throughout the entire process. That's kind of rare."

"I ordered a jar and replacement screw about 2 weeks ago and when my order did not arrive, I called the company. They informed me that the screw is a special order that takes 2-6 weeks for delivery, and the jar is "out of stock" and expected to be in stock next week. I checked their website, and while it correctly identifies that screw is a special order, it says NOTHING about the jar being out of stock! When I mentioned that to the company rep, she said, "what difference does it makes since you have to wait for screw anyway?"

This is serious product misrepresentation. If I had known the jar would take at least a month (likely much longer since I have no idea when it will be shipped, if ever), I would have looked for another source to purchase the jar (such as e-bay) and I could have gotten my screw from any hardware store.

Website for legitimate companies clearly informs customers if a product is out-of stock, not mislead them by giving every indication that it will be shipped in 48 hrs."

"I wish I had checked this site before purchasing a replacement part from SmallAppliance.com. I ordered an insert for a slow cooker as a gift for someone else. When I received the insert, it was damaged. I contacted the customer service dept and they asked me to send a photo of the damage and I promptly supplied them with a photo. Then they wanted me to provide some product serial # info for the slow cooker---in which I don't own since I purchased the replacement part as a gift for someone else. I am simply trying to exchange the damaged insert for a new one at this point but they are being very difficult to deal with. At this point, I am going to ask for a full refund. Quite ridiculous that they ship me a damaged product and then make it very difficult to resolve the issue."

"Wish that I checked this site before ordering. My order included a replacement carafe and new filter for my Cuisinart coffee maker. The didn't notify me of being back-ordered on the filter, so they held up shipping the carafe as well. It took them 10 days after ordering to ship it after I complained, and then they sent a Fed-Ex tracking number on September 27th....with anticipated arrival date of OCTOBER 5!! Shipping from New York to Atlanta takes two days by the USPS....how is it they they negotiated 10 day delivery from Fed-Ex??? I will NEVER purchase from this website again. "

"Horrible company, I made an order over a month ago and I am still waiting. I called twice and the keep saying it will come in two weeks. They do not even sound that they are sorry for the inconvenience! The rep sounded like I am annoying her with my question..They should say that they do not have it before I made the purchase!! I do not need the part after a month!! "

"This company engages in a practice by some online merchants that I absolutely hate-- neglecting to inform you that the item you purchased is backordered and NOT CURRENTLY IN STOCK. If I knew that, I would have bought the item elsewhere. After waiting a week for a shipping notification, I decided to contact customer service and the surly humorless jerk on the other end informed me that my item would take another 2 weeks to ship and then another week to actually receive it. Waiting one month for a friggin' permanent coffee filter is unacceptable, and I will never order anything from them again. (They got my money, though, didn't they!) A$$holes. Never again."

"I ordered a replacement blade on 8/24. On 8/25 received via e-mail a UPS tracking number. As of today UPS has not yet received item to ship."