"I have been using Slomins Security Alarm, system from Last couple of year. Well initially when i set it up i was not so sure about the company. But in these 2 years I didn't see a reason to have a complaint or problem with them, they really treated me like a good customer. 5 star for them. "
"Slomins has been my home security provider for years. On 2/12 I had them upgrade my system at a cost of $340 so that I could access my alarm via my Android phone. After the alarm was installed, the installer tried to load the Android app onto my phone. He couldn't, finally gave up and left.
I immediately called customer service who after checking with their IT dept found out their app is not compatible with Android 5.0. I was told it would be upgraded within a week.
Weeks go by and I call again for a status. This time I am told it is my phone (Samsung S5) that is the problem and the app is working on all other phones. I am then told it will be weeks or more until their app is available.
I then tell them the only reason I upgraded my system was for the ability to access the alarm from the web. I am told to get another phone but as a courtesy, they are crediting me $12. At that point I ask them to reinstall my old working alarm. The rep says they can't do that and I ask to speak to a supervisor. Nobody is available and I give them my cell for a call back.
When I get home from work, there is a message on my home line from the supervisor. Why didn't he call my cell as requested? I call back, he is not there, they say he will call back next time he is in the office. Never does.
Another phone call a few days later with another rep yields similar results. She tells me I can access my alarm via the web with a desktop or laptop. I tell her I don't carry either of those with me I need access from my phone. Again I ask that they reinstall my old alarm and I am told no.
As of today, no Android app in site. I am out $340 for an upgrade to a system that that was working before.
After this experience I will be switching providers to a more reputable company. "
"I called up Slomins for home heating oil for my house in long island and I was lucky to have found such a cheaper alternative than who I was using before. The customer service lady on the phone with me the entire time was patient answering all my questions as well FYI."
"Great value , very happy with my Slomins Shield."