"Box and box inside arrived sliced open!
Seals broken.
Not happy. All they say is dory to hear if this. I even sent pictures!
Back to lovelyskin.com and fragrance.net."
"Do not order from here. They cancel items after you’ve paid for them and don’t refund your money they just deny that they’ve charged you and don’t respond even after you’ve provided proof"
"Stay away from them! I wish I can give zero stars! I placed an order on 7/31 and when I received the email with my order summary, it was missing a promotional bundle. I spent $165 threshold to get the free gift and when I couldn’t contact anyone, I tried to cancel the order online. This was within 30 minutes of ordering. There is a page to cancel And it let me input all my information to proceed with cancelling but when it came time to press the cancel button, it would not process. I sent a message to customer service and they responded 3 days later. Csr said there was no record of me trying to cancel even When I explained it was their website that was the issue. I said just send me the promo gift that was advertised and it should be fine. They said the gift wasn’t valid on the day of purchase and is not applicable on past purchases but I told her the gift was valid on the day of purchase. And that I have the promo emails to prove it. I was still getting the specific emails that’s dated before during and after the date of purchase. I called my credit card company to dispute the charge and when they found out That there is a hold on payment, they messaged and said they actually have it in the system that I tried to cancel but they already started dispatching the order and will everything be fine if they just sent out the promo gift? I told them it would be fine but until I received the items, I will not call my credit card to release funds because there was so much inconsistencies with their responses and it made me question them. They sent me a email to track delivery and the next day when I tracked the shipment, it was on route and when I checked again the next day, it said return to shipper and was ennroute back to Kentucky. It was returned and signed by someone. I have proof of all communication and shipping history to validate everything. Still disputing charges as we speak. On top of everything, I tried to log into the online account to make sure the took pictures of all correspondence and not if says it doesn’t recognize my email or password. Coincidence? I think not. Shady as hell!"
"NEVER BUYING FRON HERE EVERY AGAIN
DESERVED THE ONE STAR 100%. GIVE MY ORDER OR GIVE MY MONEY BACK"
"they send expired products. I contacted their representative and he told me to send him photos of expired products. after that they said that they would return my money and products so that I could throw them away. I didn't get a refund, I wrote to them and they said they would only refund 50% because I threw out expired products. I told them that their representative himself had told me to throw out expired products. They said that there was an error and will return only 50%. I will never buy on their site again and I do not advise anyone to do so"
"This store does not deserve any stars. Beware of false advertisement.
Not sure who is behind their customer service but I have been messaging them back and forth since May 22, 2020 on an email exclusive offer that I received. 25% + 5% NuFace products. The code they provided never worked and i was simply asking them to honor it and they kept playing stupid with what i was asking. DO NOT SUPPORT THIS BUSINESS!!!! BETTER to buy from Ulta full price."
"I placed an order with them and they promised with a complimentary gift set that worth $55. After they dispatched the items I purchased they cancelled my gift set and refuse to dispatch this gift set even they are still in stock.
I then contact them via chat, the customer service chat agent Macy was rude, refuse to send the replacement, exact quote "That is if you purchase this but not as a free gift sorry!". So why do you promise it at the first place???
They just seduce you place the order on their website, and then cancel any offer they previously promised after your items have dispatched.
AVOID THIS WEBSITE!!!!!!!!!"
"I wish I would have seen these reviewed…
I wish I would have seen these reviewed before I purchased from them. I bought NuFACE through them. It was about $360 and that included a 15 percent discount. The very next day they were offering 25 Percent. They would not give me a credit for difference. They are impossible to get in touch with. In addition, cream was never with product. Would never purchase from them again. This was my first and last experience with them!"
"Order number: 212245782
Read all the tweets directed at them on Twitter. It's a scam. You will never get your package nor refund. If you do get a package delivered, it won't be the products you ordered. Just read the tweets on Twitter, it says it all. And they conveniently do not have a customer service phone line.
What's even more baffling is the complete absence of credibility: in a Twitter DM I am being told my arrive will arrive in a few days (mind you my order is now a month old) while on their website, their customer service representative tells me through message that the parcel was returned to them. They asked if I want a refund, I answered saying I do. Then they magically stop answering again. After following up for the umpteenth time with them, another customer representative says she's still waiting for me to confirm whether or not I want a refund. It is an obvious pathetic attempt to stall a customer to not issue a refund. What a joke of a company/website. Thank god i only spent 30 dollars, some people are being scammed off of hundreds of dollars!! Shame on you for scamming people!!!!!
"
"I purchased Nubody from them just because I was supposed to get the free beauty bag worth 177 dollars. Sure enough, I got my order, but free beauty bag was missing. After sending couple of emails, I finally got an email that there was a mistake in warehouse dispatch so this is why the beauty bag was not shipped and they are working on fixing the problem. After my other emails, I got an email from them where they offered 10 dollars credit instead of my beauty bag. I asked to send me my beauty bag or something of similar value. Still no answer. That was my first purchase from Skin Store and it would be my last one. I wish I read the reviews before buying from them.
"
"I had a terrible experience with skinstore.com, wanted to write a review of their bad customer service on their website but couldn't find a relevant space there. I searched and found Trustpilot, and found many people like me, who have had bad experience with Skinstore.com recently.
I made a purchase in early March. There were 8 items, including a generous gift with purchase. Very soon, I got a parcel from them, but there were only 3 very low-priced items sent to me. I was surprised, but on the website, they said those 5 items were being processed. So I waited.
A few weeks later, I got an email saying they cancelled the free-gift. To be honest, if there was not the gift, I would have chosen to buy the items on another website. How could they say they would give me one day, and cancel it another day? I contacted the CS and asked them to give me a gift of similar value, and also when they were shipping the rest of my order. They said they would try to find something in the warehouse and would give me a reply.
A few weeks passed, no-one answered. I contacted them again. The same person told me she would give me $5 (in replacement of the gift that they claimed to worth $309), and since I live in China (actually Hong Kong), they cannot send the rest of the order to me.
It was totally ridiculous. Why could they have sent me part of the order? And they don't even get the destination right! I have been placing orders from other US based website in February and March and have received them without problem. I think they are hopeless, and I asked for cancelling my order, and have the shipping fee refunded as well. They said since part of the order had been sent, they couldn't refund the shipping charge.
I didn't ask them to send me whatever were available first, they sent me a few low priced items, together with the shipping, I was actually paying much more than if I bought on other websites. Why should I choose Skinstore.com? There are many websites which provide free shipping. It's like they attract you with discount, generous free gift..., once set you in the trap, you suffer!
Even now, you are still order things with international shipping. Why don't they stop shipping internationally when they say COVID-19 stops them from sending everyone their order?"
"Sold me counterfeit Aesop hand sanitizer. I have purchased this product before direct from Aesop. From SkinStore It’s a different viscosity, more watery, and totally different smell. Smells of pure alcohol and none of the essential oil smell. Very disappointing at a time like this they are selling counterfeit hand sanitizer. Buyer beware! "
"I placed my order months ago and spent around $ 500 for two products. There was a promotion of NuFace for the Gel Primer (worth $48) if you buy the Trinity Set.
This promotion was the only reason why I chose Skinstore and not another seller and why I spent so much money on one order.
I never received that Gel Primer. They wrote me first that it will be delivered later, there is some delay. I received two emails from Skinstore where they asked me to wait a bit and assured that the missing item will be shipped soon.
I waited for months, checked from time to time the status of the product and it showed me “in Progerss” or smth like that. So after waiting for months I decided to write to customer service and discovered, that the missing item was simply cancelled by Skinstore!
They lure customers in with those promotions but never fulfill their obligations. The customer service was poor and just offered me a credit for $5 instead of missing item worth $48! It a scam and unfair competition, as they lure the customers who would make their purchases at other sites.
Besides, the customer service kept telling me that this Gel Primer is “out of stock” while it is very well available and is on stock on their site and can be ordered. Do they think the people are that stupid and would believe those lies?
Never in my life (and I order almost everything online) I saw such an unreliable business and such a poor customer service. Be aware!"
"I bought a Nuface device with all the attachments from them last month. It irritates my skin and I see no results after almost 3 weeks. I called to return and they said they have a strict return policy because they are third party sellers. I cannot find this info anywhere on there website and I have to go through a process to see if my item can be returned. This is not how most online retailers work these days. Pleas save yourself some hassle and buy somewhere else."
"Skinstore of the Hut group has no intention of honoring their promotional gifts used to entice you to increase your order. I spent more than 1 more on chat and was escalated to a supervisor. Since they dont know what the promotional gift was they cant tell anything about this. (my order was in excess of $200) Hut parent company of Skinstore if your looking my order # is199845590. This fraud gives cause to my second complaint in that PRODUCTS ARRIVE WITHOUT ANY SAFETY SEAL. Their chat states they get their products straight from a warehouse and expect a safety seal. NOT ONE OF MY 9 skin products had any tamper resistance or safety seal. In fact one item looks like a return and was not full. This poses a danger of contamination. Perhaps this is the cause of some of the other reviewers. I have purchased Molton Brown products prior from other sites and there is a safety seal "