"Excelent store, prices and fast shipping."

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"The website is easy to navigate and clearly describes the ingredients."

"my order was accidentally submitted twice due to an error on the site. I was promptly called to be sure I wanted the two orders or if it was a mistake. I was very impressed they caught the second order of the same products so quickly and then called to clarify it rather than just sending and charging me for two orders"

"I received the items with no problems. Just wanted to make sure I was given the $20.00 credit for the gift certificate. I have not yet tried the products."

"Received order very quickly. Will order again from this seller"

"Received order in timely manner. Was satisfied with service."

"I placed a order and never received it or any information about it. At the time of ordering, the website did not state that the items I placed in the shopping bag was not in stock. Even when I checked out the website never stated the items were not in stock. After placing my order, I got a order confirmation stating that my order and items ordered will be shipped the following day and that I should receive a shipping confirmation once the items have been shipped. After a day, I logged back in on the website to check the status of my order, at which I learned the items were backordered. You would have thought this site could have sent me some kind of notification. Of course, after a couple of days, I decided I wanted to try to cancel my order, because customer satisfaction had went down the drain. When I attempted to utilize the website's feature of cancelling order, the website stated my order was not valid for the selection. I let a couple of days go by and I sent customer service an email...no response. I called the customer service number and left my information, no call back. So now it's been a few days and I still haven't received any information regarding my order."

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great experience ... easy to navigate, product selection is extensive, and pricing is fair"

"Great site. They sent the items quickly and it included samples that I am interested in purchasing "

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I made an online order with SKINCARERX on the 25th Dec 2007. using overnight shipping which cost me extra of US$32.00 and my total bill was US$668.35.I am an Indonesian resident and will be in LA California until 3rd January 2008 (this is my reason to order overnight delivery)my credit card billing address in Indonesia & the delivery address (using same Name)to my hotel in Beverly Hills (since I am using the overnight delivery, so I am confident that the goods will arrive before my departure on 3rd January 2008)on the 27/12/07 I called to the SkincareRX to verified my order & explain everything & at the same time asking about the arrival of my order, get an answer that "its a holiday season and all the courier company was closed and I should receive it in the 2 days later"
On the 30th Dec 2007 I still haven't receive the order. I made another call to the SKINCARE RX on the 30th/12/07 & have a voice msg saying that "we are closed for a holiday" on the 2nd/01/08 I finally received an e-mail from SkincareRX (Sandy) saying that "in order to prevent a fraud they need to verify my details again” so my order with invoice no 16693622 actually hasn't been processed and hasn't been sent.(I fail to understand her reason since I already made a call on the 27th/12/07 and she's already answer that the goods will be sent to me).After reading this e-mail, I called Sandy at ***-***-**** x1005. She explained like in her e-mail; I asked WHY didn't you tell me during my phone call on the 27th/12? She could not give me any answer for that. She said that she had email me on the 27th, which I never receive (surprisingly the email on the 2nd/01/08 was received).She also said that they never charge me for the overnight shipping. However, since I will be leaving for my country on the 3rd/01/08 I am afraid that it will be too late to send the product to me. I told Sandy; I have no other choice but to cancel my order. Sandy still want to try to send the goods to me but I am afraid, because I will be departing on d 3rd/01/08, the goods will not arrive on time. To cancel my order Sandy forwarded me to Debbie, Debbie said that "she need to find out whether the goods has been sent or not! (What??? how can she not know, can't she see on the computer about the customer status?)she put me on hold for 5 min & the phone cut off, I called back but is always a voice msg from Debbie, I called again and speaking to a different person; Trisha. Trisha finally canceled my order. I asked Trisha "how long can I receive back the funds on my credit card" & she said that "NORMALLY before the goods are sent, they will NOT charge anything into the credit card" I told her I think you already charge my credit card & Trisha said she didn't think so, it is most likely not but in a case if they debit the credit card; the amount will be transfer back within 10 -15 days. I feel relieved after speaking with Trisha, because the SKINCARERX haven't billed me with anything, & also Sandy told me the same since they still need to investigate whether the order is genuine After speaking with Trisha, I made a call to my bank and I am very shock to find out that SKINCARERX actually already debit the amount of $668.35 (which include the overnight shipping US$32.00) on the 27th/12/07. I believe that must be after my phone called to the SKINCARERX on the 27th/12/07 to verified my order, then they debit the funds from my credit card. To view this experience, I was basically being misled and totally lied to from the 1st phone called with Sandy (since she said that they will not charge me with the over night shipping & haven't charge anything on my card since they need to make sure it is not a fraud)) and 2nd phone call with Trisha when she told me that they normally wont charge my credit card before the goods are sent to me! I am very disappointed the service of the SKINCARERX!!! I don’t know what to do and I don't think anyone deserve this kind of treatment!!!











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"Awesome product. Good service. Easy to use website."

"Everything is excellent! Highly recommended seller!"

"My order was received in a few days. I am happy with the product but I do need a month to see if what I ordered works for. I am pleased with my order and how well you took care of me.

Thank you, Angie"