"I should have searched review before making any purchase on this scam... worst customer service I have ever received that I couldn’t believe such company is still in business.
Please do not waste your time like I did as there are other sites you can use. Their delivery time is incorrect on their website and they were extremely unhelpful when I could not receive shipment to the original address anymore. "
"Made a purchase and after two days logged in to check status to find that order never existed. It appeared they cancelled orders without telling people?! Card was charged and will definitely file dispute and complaint."
"Avoid SkinCareRX and Skinstore plz! They are British company and have strict and unreasonable return policy in U.S! Horrible customer services! Purchased item as a gift but received it with damaged and deformed outside box. I requested for an exchange but was refused because the customer representative believe the outside box damage doesn’t count “damage”. I can’t believe they are selling such a “looks used”product as a brand new one to their customers and refused to replace a product with horrible quality in U.S today!"
"SkincareRX is the worst online business i have ever dealt with.My experiance has been a nightmare with me purchasing a product for $89.00 and being charged 129.00 and never recieving my goods and then after maybe 15 emails and signing a document they sent me to declare i never recieved the goods and then being told they were not going to resend the product they have lost me forever and i will pass this on to everyone i know to never buy from your company as you are clearly scammers who take peoples money for nothing and pretend to help but clearly have no intention of clearing up the problem.Stupid me i got scammed by you."
"Realising it was a scam, I reached out to their customer service within a couple of hours of purchasing. Sure enough (like everyone else has said on here), they refused to cancel and refund my order, despite the product having not even been dispatched yet.
Horrendous. How are companies like this able to exist?"
"Ordered and never received. When I contacted them, they told me there was a narrow return window in which to report a missing package! Seems like a scam to me. "
"I had 2,000 charged on my debit card before I was able to shut it down, skincarerx could have cared less! My bank got my money back, BEWARE!!!!!!"
"Avoid at all costs if you want your products. They use some third rate shipping company who appear to be totally incompetent. I don’t think they could find a package if it fell on them. After much going back with customer service they did offer a refund or a replacement. Needless to say I took the refund and shopped elsewhere.
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"I had to return a few items because they were not the size they advertised them as. It was not until then that I was notified I had to ship them outside of the country and I had to pay for it. A small box measuring approximately 10"x5"x5" was going to cost me about $50 to ship back. Total waste of time and money. I wish I had never purchased from them...learn from my mistake."
"I would definitely recommend them from my expirence. They were extremely responsive to messages and emails. I received the spray tan machine in timely manor as well as a nice bag of samples. Their price was a lot less than Sephora for the same machine so I ordered it here. While I have not used the machine yet. I’m hopeing it works ok. I will post another review to update. I would definitely recommend this website for sure! "
"Good prices on Skinmedica products when they go on sale every few months. Get in email list to find out when sales are on. Great customer service and fast delivery (usually free) delivery. Never had a problem with this co. Always great to deal with."
"Preceded
I spoke
About the problem of money
So far the money is not answered
.
"
"so bad website ,so bad customer service , I have paid the order at 2017/11/25 ,today is 2018/4/10,but the order is still in process, I sent many emails to them ,they responded us that they will ship them to us as soon as possible ,but never been dealt with."
"I placed my order two weeks, they charged twiced but to this I still haven’t received ANYTHING!!! Can’t reached them by phone, my emails to them is returned??? The worst online purchase experience ever — Zero STAR!!!!!"
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I ordered an obaji 1% retinol cream. I'm pretty sure the product is a fake( has no effect whatsoever on my skin, if you use a 1% retinol cream you should feel something!
When I tried to return the jar that was used only a few times, they said that they will not offer a refund. Completely unflexible . Other (reputable) companies at least offer you store credit, or possibility of exchange, or a partial refund. Skincare rx flatly denied to offer a refund!"