"My message to Simply Good Stuff:
On November 24, 2023, I placed an order for items listed on your website, as shown below. I chose to buy these products from you, because you have each available, according to your website, and the price was good. After creating an account and proceeding with the order process, I also found that you charge shipping. Still, the total price for the 3 items was agreeable. After a week and a half of not hearing that the order was shipped, I called your Customer Service to inquire on December 5. I was told that I should expect on the following day or two that the items would be shipped. So, I waited, and was happy to receive an email the following day indicating my order was shipping.

Yesterday afternoon, at approximately 5:45 p.m., I received a package from Simply Good Stuff. Problem: the package contained only 1 of the 3 items. The enclosed Sales Receipt listed each item, with only 1 shipped, and a credit due of $****.****. I am unhappy about this, as I have placed my order 1 month before Christmas, and now 1/2 of that duration has now expired, with only 1 of the 3 items delivered.

I am also disappointed that the Customer Service person with whom I spoke on December 5, did not tell me that only 1 item would be shipped! If I had known that Simply Good Stuff would treat my order this way, I would not have chosen to order from your company. Further, yesterday, when I received only 1 item in the package (Friday), I immediately called. This was 5:55 p.m. ET. However, no one answered, and the outgoing message said you closed at 6:00 p.m., but it was not yet closing time. So, I tried immediately a couple more times to be sure, but still, no one answered the phone. Did they just decide it was too close to quitting time, so why bother? Now, you will not be available until Monday, so hense this email.

Also noted on the Sales Receipt: the column that indicates a product is discontinued has no check marks on any items, so apparently you are still saying you can send the items, but just didn't??

So, here is my request, in order of preference:

1. Send the remaining 2 items immediately to me -- this is DEFINITELY MY PREFERENCE. I would like to hear confirmation by Monday, no later than noon (because it you decide that you will not or cannot, I need to order from another vendor, hopefully in time for Christmas)
2. If you cannot or will not fulfill the order as I have requested in #1 above, let me know right away. In this case, the Credit Due amount is insufficient. Not only am I spending an unhappy amount of time in this process, but the total price that I agreed to on the original order included shipping for all 3 items. Original shipping charge for all 3 items is $****.****, or $x.**** for each item. Now, you probably will tell me that $x.**** is your 'standard rate' but remember, the total cost of all 3 items plus shipping was what I found agreeable, and therefore placed my order. If you determine not to send the 2 items remaining, you should refund me $****.****), and I need to know this right away.

_______________________

Well, after SGS did not respond, I tried 7 times after 11 a.m. ET to reach them at their Customer Service number. No one answered, so I ordered from another vendor, and then emailed SGS for a refund. I have extremely low confidence that SGS will do the right thing.

Of course, you probably won't see this review on their webpage that touts how their customers are so very happy with SGS, even though I submitted this with notification to SGS of this review."

"Took several months before the sticky rollers arrived, but the company did send a couple emails to say they were working on it and then to say when it shipped. Just tried one out and am impressed that it really removed all the cat hair and then really did rinse off. "

"DO NO ORDER FROM THIS SITE. After weeks passed since my order was placed and no reply to my email, I tried calling today and their 800 number is out of order as it just rings, then goes to a busy tone. Just filed a dispute with my credit card company. I'll never understand why these scam-sites are allowed to operate for years, why the credit card companies don't refuse to keep allowing charges when they've recieved so many dispute claims. "

"Ordered months ago, they took my money and never sent my items! They will not answer emails or the phone, the company is a scama"

"This is a **** website and you can't trust it. I ordered scum off 1/22/2020 and its 2/12/2020. I tried calling multiple times and they never answered. So I called my bank and got my money back. I say again, **** **** company. Try your luck with them if you want to."

"DO NOT order from this company. DO NOT order from this company. DO NOT order from this company.

I order a brush, Simply Good took my money through PayPal, no product was sent, I emailed - no reply, I called - answering machine, I emailed again - no reply, I emailed again - no reply, I contacted company through PayPal - no reply from Simply Good through PayPal, I am trying to get my money back through the PayPal resolution center. All in all I have wasted approximately 3 - 4 hours writing correspondence and looking up how to file complaints.

DO NOT order from this company. DO NOT order from this company. DO NOT order from this company. DO NOT order from this company. DO NOT order from this company.

I hope this helps someone."

"My experiences I've been nothing but bad actually I have not even been able to contact the company or the manufacturer regarding an item that was paid for shipt and does not work"

"I think this company may be fake. They don't ship their products in a timely manner (or at all?)
They don't respond to emails, their tracking system doesn't work, and they don't answer the phone. It's been almost 3 weeks since I placed an order, and not a peep from them.
Don't use this company!!!"

"HORRABLE.. I ordered a couple of brooms from this place. Waited 2 weeks nothing. Called for 2 days always got a weird voicemail during business hours, sent emails, nothing. Finally the 3rd day got someone on the phone, items were on back order. Was upset that I had to call for that information and canceled the order, no refund so sent email next day no reply. 4 more days got a email saying my order shipped. Concatced company had to wait until received item and refuse package finally almost a month later and hours of my time waisted I got my money back. HORRABLE experience to say the least. Thank god my order wasn't much money!"

"Product came defective. Reqested a RA shipping label to return free of charge--was denied. Had to pay to ship back at my cost. The CSR Donna was very uncooperative to work with."

"I ordered a bath mat for my new apartment and the site listed it as in stock. However, I got an e-mail later on that stated it was on backorder and it took nearly a month to get to me.

Once it shipped, it got here quickly and I love its quality, but had I known it was backordered I would not have ordered it. I suppose I will order from them once more. Not indicating something is on backorder is a pet peeve of mine though."