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Product & services pricing
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Verified
1/5

2004-04-23

"I have reported this company to the Better Business Bureau, and the Attorney General. Think twice about doing business with this company. Read the BBB website for hundreds of consumers who didn't get their order. Read Complaints.com for more. I also contacted channel 6 in Pittsboro, IN to gain some media attention on this fruadelant company!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
N/A
Web site reliability
N/A
Web site being easy to use
N/A

Verified
1/5

2004-03-16

"I tried to buy a house plant. They promised delivery in approx. 10 working days. The Company
immediately charged my Mastercard. Repeated (six) calls to 800# not returned. E-mail made two promises to deliver, now not answering. It has been over two months. Bad rating, customer alert through Indiana BBB (Future Quest parent co). DO NOT DEAL WITH THIS COMPANY!! They have a well put together web site but a history of charging and not delivering.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Overall technical support
N/A
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-02-18

"BUYERS BEWARE. I placed an order in September, 2003. My credit card was charged the next day. I was led to believe that the item I ordered was in stock. When I did not receive my order as promised, I inquired as to the status of my order. I was told the item was not in stock but expected to arrive to them soon. I was given the run-around for 3 months. I was finally told that the item would never be available. I asked for an immediate refund. As of 2/18, I have not received a refund. I have contacted the Indiana Attorney General's office. There have been over 70 complaints filed on silkgreenhouse.com with the Indy BBB."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
N/A
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
N/A
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-01-21

"They charged my credit card right after I placed the order. But I never got my what I ordered. After sending several e-mails asking for the status and being told the order was delayed again and agian, I decided to cancel the order. Then I did not get refund until mid of January 2004. I tried to call the customer service but all I got was a voice mail. I did not get any call back after I left a message. I will never shop here again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site