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Verified
5/5

2005-03-13

"First time, came highly recommended by a co-worker, fellow geek. "

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Verified
4/5

2005-03-12

"Love the fans and quick shipping, but order was missing one set of rubber mounting gromets"

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Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
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Verified
5/5

2005-03-12

"Everything arrived and worked flawlessly. My system is nice and quiet (although not quite a quiet as I would like, I would like dead silence :)."

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Being easy to reach
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Being trustworthy
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Making decisions on their own
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Verified
5/5

2005-03-11

"Ordered on Sunday was shipped on Monday. Smooth transaction with good feedback from Silenx. High
quality products, will be buying from them again.
"

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Verified
5/5

2005-03-07

"The order arrived in the 3/7/05 mail delivery. I was totally surprised to find it here already. This kind of service is phenomenal! I will not hesitate to recommend Silenx to others nor will I hesitate to order from them again."

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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
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Verified
5/5

2005-03-07

"Great (quiet) products & Fast shipping! What else can I say to take up all of this space except ye have to buy from this company."

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Verified
5/5

2005-03-06

"Bought 2*80mm 14dba fans. Very fast shipping. Ordered on Sunday night 2/27 and well packed. Replaced PSU fans on a 500W PSU with these SilenX, and they made a big different. So quiet that sometimes I don't even know my PC is on!"

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Verified
5/5

2005-03-06

"My order was taken and I had a tracking number within 19 minutes. I've never seen anything so fast. It was processed AND shipped in less than 20 minutes. Received it on time (Fedex 2day) and was impressed by how quiet it was. In fact, I need to order a second one now because my power needs are so beefy, and one of the SilenX techs is helping me make an educated decision on which power supply to buy and how to use them together. Very personalized support, great products. Will do as much business as possible with them!"

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
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Verified
5/5

2005-03-04

"I'm very satisfied with the purchasing experience. They wasted no time in processing and shipping my order. I love the new power supply!"

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Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Verified
5/5

2005-03-01

"Quick service. Excellent product quality. Fans are very quiet and installed quickly. Would definitely purchase from this company again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
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Customer service resolving problems
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Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-03-01

"Extremely fast shipping, ordered on a Saturday received on Monday"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
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Being knowledgeable
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Being trustworthy
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Making decisions on their own
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Resolving problems
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Overall web site
Speed of web site
Web site being easy to use
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Verified
5/5

2005-02-27

"THIS FAN IS THE BEST I HAVE USED YET!

120mm 11dba fan

i have a (notoriously loud) Apple Quicksilver G4, and have been working for a very long time to quiet it, and still keep it cool.

this fan IS quieter than a Panaflo, and other fans that i have tried. (the panaflo has an annoying ticking sound from the bearings) BUT the Panaflo does push more air at higher speeds.
fortunately i dont need to push loads of air. This fan MORE than does its job, and it does it almost silently!

OF ALL THE FANS THAT I HAVE TRIED, THIS IS THE ONLY ONE THAT ACTUALLY IMPRESSED ME!

VERY HIGHLY RECOMMENDED! I am going to buy another 120mm a 80mm (possibly 2)

(unlike other customers) the fan was shipped in professional packaging.

the only problem that i have with this fan is the price.. WAY WAY too much for a fan. They do include an adaptor, sleeved wires, and rubber mounts as well as screws, but i hardly think it is worth twice as much as other quiet fans.

BUT i am still pleased with my purchase, i have found no other fan that is this quiet!!

my computer is used for a lot of audio editing and i have a very sensitive ear, i highly recommend this fan to anyone trying to quiet their computer.
"

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
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Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Being easy to reach
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Making decisions on their own
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Being knowledgeable
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Overall web site
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Speed of web site

Verified
5/5

2005-02-22

"good communication about the web purchase, all stages are closed with an email. Products where perfectly boxed and shipped (also real quick to europe).
The track and confirmation number that I got in an email didn't work, an e-mail that I wrote on that subject is still not answered
"

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Verified
4/5

2005-02-22

"Easy to order, good choice of dellivery options. Lacked some info on the value of the content you put on the box for VAT reasons. I was asked to send the original invoice and had to pay 25% VAT on the invoice amount. If I knew you have a value printed on the package it would be easier for me to pay lower VAT.

So far I am happy with the product but I was hoping more on the lower sound. Maybe this is a nevending project to have a silent PC with fans. But I was hoping for the PSU and fans to be even more silent. Anyway the PSU provides more effect and does not create more noice than my old PSU so I will need it to support harddrives and cards with sufficent power.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
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Being knowledgeable
N/A
Making decisions on their own
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Resolving problems
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Overall web site
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Speed of web site

Verified
5/5

2005-02-22

"Great fans - high quality and very quiet. I replaced my aluminum case fans and what a difference! The typical aluminum "hum" went down by 2/3rds, it seems. I only wish 60mm fans had RPM detection (like 80mm ones).

USPS Priority Mail shipping was fast (3 days). I emailed a question and got a prompt response back, which is very nice.

Overall, SilenX seems to have a unique product with their fans.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A