"The issues are promised to be solved, waiting for result"

"I just purchased a Nikon D60 SLR package from Sunshine Electronics through e-bay and payed via Paypall. I did have to call and confirm the order Monday and they did try to sell me some extras (a battery, more memory, and an extended warentee) which I said 'no' to all. Not much different from what any good salesman would try to do in person. It was shipped a couple days after and I recieved it today (Friday) -- well within the 10 business days they promised."

"I just purchased an HVX 205A camera and P2 Card from Sunshine. It is the second video camera I have purchased from them. I can honestly say that my experience was nothing less than perfect and extremely pleasant. I went to their store and everything was given to me in 100% sealed box and in perfect working condition. They gave me a fantastic price and I would and already have in the past recommend them. "

"This is a OK company to buy photo gears although it is NOT as good as companies like B&H photo. I purchased a D90 from sunshine on ebay early Oct since only a few sellers were selling D90 and sunshine offered low price. 5 other people I knew on an online photo forum also purchased D90 from sunshine the same day.
They requested me to call them to confirm order and was trying to sell some cheap products at high price. This was as expected and I just said no, no, no.
The following day, I checked resellerratings.com and found many horrible reviews saying this is a bad company, selling grey market products, very slow shipping etc. I was scared and called them to cancel the order. Their line was hard to connect, their reps rushed to hang up the phone, they required me to leave positive feedback on ebay before processing my return, it took one month to actually refund the payment. Anyway, they did full refund at the end as they promised.

It turned out that I was over scared and my 5 friends purchased D90 from sunshine did get brand new USA version within one week.

Overall from my experience, Sunshine is an OK company to purchase photo gear as long as you already say NO when they try to sell you overpriced accessories. "

"Well I'm still waiting on my camera. I ordered it on Friday and then I got a tracking number on Monday. The tracking number with ups said "billing information recieved." and that means that they haven't actually received the package. So I waited until Thursday when it STILL hadn't been given to UPS and I called shopsunshine.com and asked about my order. The man said it had been given to UPS on Monday and he didn't know why it said they didn't have it but he would call UPS for me and take care of things and I'd see an update within 24 hours. Well, here it is Friday, I had to call them again, wait on hold for 20 minutes and finally got someone. I told the person what had happened the day before and he said that the product didn't ship due to Jewish holidays and that they were shipping it out today and it will be here Tuesday. The funny thing is, the holiday he mentioned ended on Tuesday, which means it should have been shipped Wed...I'm refraining from leaving feedback for now so if they fail to deliver on Tuesday as stated they will have one heck of an angry feedback. "

"Ordered a D90 kit with lens and accessories; received emails requesting for payment confirmation; called to confirmed payment. A guy on the phone told me that I needed to buy another battery, since the Nikon one would only support a few shots (12, if I remember correctly). I wanted to laugh, but I politely said no.
I received the kit after a few days. Pleased to see the many stuff in the package. Later on I realized that those no-brand accessories could bring me more pain than fun.
I tried the camera with the 15-55mm lens, and very satisfied with the pic quality. Then I decided to attach the wide-angle lens. It did get me surprisingly wide-angel shoots! However, when I had all the fun and wanted to remove the lens, I found that it was impossible to remove the wide-angel lens from the Nikon 15-55mm lens! I stuck.
I emailed, and called the store a few times. They were not eager to help. In the mean time, I received several emails from them asking me to leave them positive feedback for them.
So I have to leave the wide-angle lens on, and shoot every pic with it.
The worst had yet to come. Today I just found that the camera couldn't focus well. As a result, with manual setting, it took horrible pics; with auto-focus setting, it refused to shoot since it couldn't focus. I didn't do anything wrong, so I believe it must have something to do with the wide-angel lens -- either something wrong with it, or it cause the problem since with it the Nikon lens couldn't get proper protection as it would get without that.

I suppose I could use the Nikon warranty, but I don't know how to explain the junk wide-angle lens on the Nikon lens.

In conclusion, the store
1) would like to trick customers in buying accessories
2) some accessories are junk
3) when customers have trouble, not willing to help
4) would send several unsolicited emails soliciting for positive feedback, even if the customer is having problem that they wouldn't help to solve
"

"WARNING!!! BE VERY CAREFUL if you consider buying from DSN/Sunshine Electronics!!!

I bought a Nikon package on ebay on Oct 8 and I still have not received my order, today is Oct 17. Only after I gave negative feedback on ebay did I get an email from Dexter. I provided the email chain below to give a perfect example of their lies. The payment was sent via paypal on Oct 10th and they are located in NY and I'm in NJ so the delivery should take a max of two days. I've had UPS deliver from NY before and it only take one day. I understand that they were closed for the Jewish holiday's but they made a promise for the delay and inconvenience and they have not followed through. They promised expedited delivery and it still has not been picked up by UPS. I hope to get the camera today but I won't be surprised if I don't. This is just a warning to the potential buyers out there.

From: Shop DSN Customer Service
Date: Tue, Oct 14, 2008 at 12:30 PM
To:

I wanted to touch base with you on the feedback you have left.

I sincerely apologize if there was any confusion as orders take 3 days to process after payment is made.

We are currently processing your order and will email you with the tracking details shortly.

I would like to ask you to go into to Ebay and please leave a follow up to your Negative. I will have an extended life 5 hour battery shipped with your order for the confusion, if you would leave a follow up saying "All issues cleared up, Dexter was very helpful.

Please reply to this email after doing so and I will confirm the shipment of the extra battery.

Digital-Shopping-Network
Toll free- ***-***-****
----------
From:
Date: Tue, Oct 14, 2008 at 12:41 PM
To: Shop DSN Customer Service

Dexter,

Thanks for your email.

Please let me know the tracking number today and I will leave a follow-up comment in ebay.

Thanks


From: "Shop DSN Customer Service"
Date: Tue, 14 Oct 2008 11:30:00 -0500
To:
Subject:
----------
From: Shop DSN Customer Service
Date: Tue, Oct 14, 2008 at 1:04 PM
To:
Thank you for your correspondence.

Unfortunately our offices are closed for the Jewish holiday of Sukkos, which is today and tomorrow.

Your package will be shipped on Thursday, at which time we will email you with all of the tracking details.

The negative feedback is very detrimental to our business. I will not only have the five hour battery shipped to you, but I will also upgrade your shipping to overnight delivery, if you can leave the follow up for me within the hour. I apologize that I cannot get you tracking but every second that negative is on our profile we lose business.

Please let me know if and when you do this.

Thank you very much for your consideration.
________________________________

From:
Sent: Tue 10/14/2008 11:41 AM
To: Shop DSN Customer Service
Subject: Re:

----------
From:
Date: Tue, Oct 14, 2008 at 1:11 PM
To: Shop DSN Customer Service


I was told yesterday that the package would be shipped yesterday and now you won't be able to ship it until Thurs? You have my money and you can accept payment but you can't ship it? You should have told me that when you sent an email about payment or even Ebay.

I am sorry too but I will not take any action until I know my item has shipped.

I am in NJ so the item will prob get to me overnight anyway.

----------
From:
Date: Tue, Oct 14, 2008 at 5:49 PM
To: Shop DSN Customer Service

Please guarantee that it will be shipped on Thurs with the item you promise and I will post the follow up.

I've given it some thought and I cannot penalize you for a religious holiday.

Thanks
----------
From: Shop DSN Customer Service
Date: Tue, Oct 14, 2008 at 5:58 PM
To:


Thank you for your understanding.

I guarantee that your package will be shipped on Thursday and I will include the battery and expedite the shipping.

It would mean alot if you could leave a follow up.

Thank you
Sent: Tue 10/14/2008 4:49 PM

----------
From:
Date: Thu, Oct 16, 2008 at 11:31 AM
To: Shop DSN Customer Service


Hello,

Can you please let me of you've shipped the package yet?

----------
From:
Date: Thu, Oct 16, 2008 at 2:37 PM
To: Shop DSN Customer Service


Hello?

When will I be getting the tracking number?

You guaranteed that it would ship today but I still have not received anything.


----------
From:
Date: Fri, Oct 17, 2008 at 12:42 PM
To: Shop DSN Customer Service


I just got the tracking number and it states that the package wasn't even picked up yet! What is going on? You guaranteed that it would ship yesterday and that I would get it today as you sent it in expedite. I don't even see that it is an expedited shipment.

You do not do what you promise and this experience has been horrible. I also found out that the battery that you said would be included is not even included in the shipment.

What are the chances you actually sending the additional battery?

I will be reporting the violations to ebay and provide them the timeline of our conversations and you false promises. I will also report how you communicate outside of ebay and bribe your customers to leave positive feedback.
"

"Looks like they drop the ball when it comes to the other side of business transaction.

10/1: Bought a D90 body from Ebay through the name Digital Shopping Network.

10/2: Got a payment request email. I called to confirm the order. I talked to Paul and there was minor upselling but nothing unpleasant.

10/3: Got another email asking for payment.

10/3: Called to ask for shipping date and was told that it would take 14 days. I talked to DEXTER. I needed the camera for a wedding that was in 1.5 weeks so I told him to cancel the order. He said he can upgrade to a faster shipping for something like $29(not sure). I said no, I will go out and buy a kit. He said he can upgrade the shipping for free if I leave a positive feedback on Ebay. I said OK but I will do that after I get the item (I think it's fair since I won't know if I will get it on time or not). He said he can't do the upgrade until I leave a positive feedback. I said, no thanks, I will just cancel it. He said OK, but you need to leave a positive feedback first to cancel the order. What the? I didn't like being forced to leave a positive feedback (DSN may say otherwise but asking someone to leave a positive feedback before they can process anything is considered being force in my book) but I just want it done. DEXTER told me exactly what to write! So I wrote "Dextor concluded my order." I received an order cancellation e-mail.

10/4: Sent an email asking how long would the refund take.

10/5: Got a reply from DEXTER saying it would take 10-14 days. FYI, there was a guy in a forum who ordered the same camera on the same day and got the refund the same day. It's a PAYPAL payment (ie. electronic).

10/6-10/12: Received a couple of emails asking them to rate them as 5-STARS! But nothing about my refund.

10/13: Still no refund. No email. No nothing. Just my $998 in their pocket.

The reason I am upset is not entirely because of the slow refund. It's the fact that they take your money hostage and ask for ransom which is a positive feedback in this case. This CLEARLY VIOLATES EBAY RULES (I emailed Ebay and asked).
Now I know why there are so many identical/similar positive feedback on their rating. If DSN has anything to say, I am waiting but give back my money first.

OVERALL: Shady business tactic to falsely inflate positive rating. Fast to take your money but slow to give it back when needed.


ADDED 10/20: Only after I left a negative review, I was contacted and they offered to provide a refund AND also was asked to drop this negative review. To be fair, the person I talked to, Mark, was apologetic and offered to send me a 4GB SD card for free to make up for the inconvenience. I couldn't care less about a 4GB no-name-brand SD card but it was a nice gesture. I said it's up to them if send one or not, I really didn't care (since I already bought a 8GB Extreme III card). Instead of trying to justify and make excuses for the bad customer service, how about owning up to it and try to make the best of it and try to fix it right..."

"I purchased a Nikon D90 from this retailer via eBay. Although they are not an authorized retailer, I received a US model camera with the full warranty according to the Nikon website and phone support. Like many sites online, Sunshine also sells non-US models. However, my item clearly stated US model with US warranty and that is exactly what I received. If you simply read the descriptions of the items, you should have no problems with this retailer.

I had to call Sunshine and confirm my order. Although I was on hold for a while, the salesman Peter was very polite. Although there were definitely attempts to sell me other products, he was not too pushy at all when I said no. "

"The process was straight forward and simple. Having never used your services before, I was impressed with the amount of product I received with my package. Thanks for getting it to me quickly."

"I wasn't totally clear on whether "ships in 2-3 business days" means it arrives in 2-3 business days. My camera shipped in 2 days, once it shipped I got it in 4 days, total 6 days."

"There a good place for cameras. I shopped around and spoke to lots of people. They were no bull. I got what was advertised in a timely manner. One item was on backorder, I was notified of that in advance and they gave me a clear time frame on when I would receive it. Good folks."

"Easy to order, advised if product was in stock, shipping charges, etc. clearly explained. Received immediate email confirmation. 3 days later they emailed a tracking #. Nice company."

"Great Job. You can trust this company! I ordered a Canon camera for my husbands birthday, I told them I needed it by Wednesday, it got to me a day earlier."

"I purchased a camera from this store on September 1st. I thought it was too good to be true to receive all of the extras for $968.00. The same camera with just 1 lens was $1299.00. I was looking around online and stumbled upon a website that brought me here. I was shocked and felt like I was going to throw up. I immediately called Shopsunshine this morning to cancel my order. I am just very reluctant about getting my refund in a timely manner. We will see how it goes. I was told in about 3 days by the 2nd representative and then told first of next week by the 1st. Shopsunshine, if you read this, I hope you will give me my refund in a timely manner. The quicker the better. You can email me at ****@****. I left positive feedback on EBay because I didn't run into anything negative.

As of today, I have emailed the company about 5 times and have been told 2-3 business days. It is Friday, September 5 and I still have not received any refund."