"There was a little glitch with keeping me up to date on the status of the order but the lack of communication apparently was due to the the Four of July Holiday and a reduced work force. Product was delivered on time as promised. I would definitely consider shopping at The Woz again."
"All went according to plan and we received all paperwork required for rebates, etc."
"Super fast shipping!
My Weber S-420 grill arrived in time for the weekend!
"
"Excellent service and communication"
"Item ordered was never delivered. I had no support when I called the company. I finally had to go through my credit card company to delete the charge from my account."
"Outstanding value, prompt delivery but lacking convenience.
When I searched Google Shopping for the best price on a KitchenAid KUDE40FXSS dishwasher, shopthewoz.com stood out as the best credible price. And I was not disappointed. The dishwasher arrived the day I figured it would, new in the box, not a gray market, factory second or refurb, and with a manufacturer's warranty.
I have a few minor criticisms that should be considered more of an opportunity for improvement on the part of shopthewoz rather than a cautionary tale.
First, there is no "My Account" area on the website. You place an order, receive an automated confirmation, and hope for the best. I'd like to see an area where one can login and track the progress of your order.
Second, the carrier they use for their shipments is definitely low-end. The driver refused to bring the dishwasher up three steps into my house, citing that they had been sued in the past because of a damaged doorway. This is not a concern with a hundred-pound dishwasher. A three-hundred pound range or six-foot tall refrigerator might be another issue, though.
The carrier never attempted to contact me prior to delivery. Fortunately, I had the presence of mind to follow up with shopthewoz.com, get the carrier's contact information, and call them only to discover that the dishwasher was on a truck to be delivered within a few hours... and had I not coincidentally been at home, I would have incurred a redelivery fee. An online tracking system, email or voice notification would have been welcome here.
All told, shopthewoz.com has earned _the_ top spot on my short list of merchants. The next time I place an order with them, I will immediately follow up with a phone call so that I may better track my merchandise."
"Super fast shipping. From order to arrival was less than a week. Good product, fantastic price & free shipping can't be beat!"
"I was very satisfied with the way the order was handled . "
"Bought LG washer/dryer pedestals; best prices found online. Fast ship, great tracking to know exactly when would be delivered. Very happy"
"Excellent product! Great prices. Will buy again and tell friends and family about the Woz. Super shipping and quick! "
"Everything worked out fine and on time. Just don't expect a lot of communication from Woz. Sort of like a girl I once knew, she said everything was OK, you just didn't know when you would get it."
"I have mixed feelings right now as I have no control over what's happening. The item I ordered from STW, unfortunately, was on back-order, so I'm "forced" to wait. To their credit, we received a phone call the very next morning and we were given some options. Overall, I can't really judge as we have not received the merchandise we ordered. Perhaps I will update when we get what we requested"
"I ordered an LG Gas Dryer from Shop The Woz, and I would never recommend purchasing anything from this store. In fact I would highly discourage doing business with Shop The Woz. The Dryer was delivered on time, but came dented on 3 sides. Shop The Woz had me take pictures of the dryer and made it seem like they would take care of it either themselves or with the shipping company. They even told me not to use the dryer so that there wouldn't be any problems with being able to get it exchanged. It's been over 2 weeks since then and Justyn has stopped contacting us. He refuses to answer emails or return any of our calls. We paid good money for this appliance, and all we received was lousy customer service and a damaged product. Do yourself a favor and if you need to buy an appliance, buy one from a reputable company, not Shop The Woz."
"Ordered a wine refrigerator from the Woz, which came fine and on time. But they messed up the manufacturer rebate. One phone call to the Woz and they refunded me the amount of the rebate. Things sometimes get messed up, happens to the best. The important thing is not what happens when things go well, but how a retailer is to deal with when things don't go right. And I'm giving The Woz an A+ here. "
"This was a great experience. My grill arrived today, about 7 days since placing the order. Best price, free shipping, delivery guy was great. Helped me get it on my deck.(190 lbs) First time using Shop the Woz and I would go there again."