" I ordered the wrong mantle and she helped me fix my order quickly and efficiently. Love the mantle too."

"When I decided to replace my 15 year old gas logs with a new set, I'm sure I looked at 1000 sets all over the internet... probably more!!!! I just couldn't find anything I liked within my budget until I found Shop Chimney. Instead of choosing a log and burner combo set, I was able to separately choose the burner and set of logs (once I got help from Pearl at customer service) that were exactly what I was hoping to find. They are beautiful and look so much like a wood fire it's uncanny. I highly recommend Shop Chimney!!!"

"Could not reach customer service via phone. made purchase, fingers crossed!"

"Hard to get through your purchase proceedure"

"Pearl was amazing at making sure this order was taken care of.

Will be back if all goes well with the shipping and product

Thank you "

"Protection for 7 month old grandson who just learned to crawl!!!"

"called in for question, very helpful staff"

"My card was being declined but same card worked with paypal"

"Pearl was very , very helpful"

"Pearl provided professional knowledge and help with our purchase. Can't wait to receive the Monessen Artisan Dual Sided Fireplace, LP"

"bad check out experience "

"Quick and Easy so far!!!!"

"I could not pay with the funds in my paypal account."

"Quick site, easy to find what I needed"

"great experience - looking forward to getting the fireplace insert in and getting it set up
"