"La primera compra nunca llegó. Me devuelven el dinero y cuando tengo q comprar otro par de zapatos pq era miembro vip y no lo sabia q estaban cobrando 40 dolares de la cuenta. En fin el segundo par de zapatos no lo e recibido. Horrible"
"I've been a true Shoe Dazzle client for well over 10 years. I stopped due to me having to have 2 knee replacements. I would order at 1 time at least 8 pair of heels at a time. Now, I'm able to wear them again, but either you don't have my size or they're not appealing to me. Sorry to say I will cancel my subscription after I receive my order of summer sandals. The sad thing is I'm purchasing the same pair from 3 years ago. "
"Sited changed a lot I feel like even with all my credits they weren’t really correlating to the amount and items I was purchasing. Love the different styles of clothes and shoes just feel like the amount per month I pay for a credit isn’t really worth anymore the old way the site ran was way better in my opinion."
“Hello Angie,
Thank you for reaching out to us. We're sorry to hear that you're feeling disappointed with the recent changes to our website. We truly value your feedback and understand how important it is for our members to feel satisfied with their shopping experience. We also understand that changes can be challenging, especially when it comes to how credits are being used. We're going to send you a private message right now so we can address this as quickly as possible.
Best,
Allison ”
"Easy to order would recommend and do. Styles were good as always a verity to choose from. Nothing else to say. "
“Hello Pamela,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. You may be sure that we will keep offering members like you fresh, original styles. Hope you have a nice day!
Best,
Lia”
"My experience with shoedazzle has been great,Thankyou."
“Hello Porsha,
Such a fantastic review! Thank you so much for the overall favorable comments! You should only receive the greatest services. Enjoy yourself when shopping in ShoeDazzle! Have a pleasant day!
Best,
Lia”
"Very Nice service and the prices were great "
“Hello Lisa,
What an awesome review! Thank you so much for the positive overall feedback! You should only receive the greatest services. Have a wonderful shopping experience in ShoeDazzle! Hope to hear more from you in the future!
Best,
Lia”
"I am mom said I cannot get into my account. I am in the hospital and do not have my password."
“Hello Shelly,
We're sorry to hear about the difficulty accessing your account and the situation you're facing. It must be stressful not being able to skip the month, especially while in the hospital. Your well-being is our priority, and we want to assist you as best as we can. We always strive for your utmost satisfaction, so our Member Services Team will reach out to you right away to assist you with your membership concerns.
Best,
Zeth”
"Great , easy to use. Great selection on shoes "
“Hello Ellen,
Thank you for taking the time to share your feedback with us! We're happy to hear that you found our website easy to use and that you enjoyed our selection of shoes. We strive to provide our members with a seamless shopping experience and a wide variety of stylish options to choose from. We're glad to hear that we've met your expectations.
Best,
Zeth”
"Always pleased to open the Shoe dazzle app and scroll almost some amazing finds! I'm treated as a valued customer and those few times I've had to make a return, customer service was always so pleasant do deal with. It's a 5 rating for me!"
“Hello Rosa,
Thank you so much for your kind words and for sharing your positive experience with ShoeDazzle! We're happy to hear that you enjoy browsing our website and have found some amazing finds. We're also glad to hear that you feel like a valued member and that your interactions with our Member Services team have been pleasant. Your feedback and support mean a lot to us, and we look forward to continuing to provide you with great products and services in the future.
Best,
Zeth”
"I love all the specials you have and a pretty shoes"
“Hello Heidi,
That's wonderful to hear! We're glad that you're enjoying the deals we offer and finding some beautiful shoes. Your kind words and support are highly appreciated.
Best,
Allison ”
"I absolutely love everything about Shoe Dazzle. Since 2021 I have probably ordered over 25 pair of shoes and I receive like soooooo many compliments. The deliveries are quick and never disappoint. "
“Hello Jonell,
Thank you so much for loving our brand and for being such a loyal ShoeDazzle member since 2021! We are happy to hear that you absolutely love everything about our brand and that you have ordered over 25 pairs of shoes. We are glad that our shoes have earned you so many compliments and that our quick deliveries have consistently met your expectations. Your satisfaction and positive experiences are what drive us to continue providing the best products and services to our members.
Best,
Zeth”
"
Sep 22, 2022, 12:46 AM PDT
I had ordered about $163 worth of items & spent $127 of my own money . I was living on a college campus so the delivery service that was set to deliver my package thought it was a bright idea to sit my $163 package outside of our post office while it was closed at 10:00 at night ! I reported it to about 7 different people on the shoe dazzle team & they didn’t replenish my vip credit accumulation of my money that was stolen or reship the items i had bought . They tried to make it seem like there was absolutely nothing they could do and i haven't shopped from them since. Fyi, don't sign up for the credit because if you do, you’d want to make sure your package actually makes it to you. Thats what upset me the most, the courier could’ve waited until my building was open or marked it as an incomplete order . Since the careless deliverer marked my order as complete, they tried making it seem like i had already gotten my items or someone really did steal my package. Even though it shows i never got my items i paid for, i hope the deliverer was fired and shoe dazzle caught backlash for their consistent arrogant negligence. I thought they were a great team at first because they seemed really helpful, attentive, and relatable to their customers when unfortunate events happen! Now, I dont know. I most definitely cannot say the same now. I might give the site ONE more try since its been over a year and a half since i even type Shoedazzle in my browser."
“Hello Khadaja,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
”
"It was fun looking and picking something new."
“Hello Sophia,
I'm glad to hear you enjoyed the experience! Shopping for new items can be a delightful and rewarding activity. We constantly work to give the greatest quality and styles to our valued members. We sincerely hope that your experience with us in the future will always be fantastic.
Best regards,
Chad
”
"This has been my go to shoe store. I'm not a fan of the changes & the deals aren't what they use to be. I'm thinking about canceling my membership. The selection is lacking lately. Although I can always find something I like."
“Hello Samora,
Thank you for taking the time to leave a review. We are very sad to know that you are not pleased with our selection and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
”
"I always expect a dazzel experience when I receive my purchase.
Thank you Shoedazzel!"
“Hello Terri,
Thank you so much for your kind words! We're happy to hear that you always expect a dazzling experience when you receive your purchase from ShoeDazzle. Your satisfaction is our top priority, and we're committed to providing you with exceptional products and service every time you shop with us. If there's anything more we can do to enhance your experience or if you have any suggestions, please feel free to let us know.
Best,
Zeth”
"Me encanta comprar en esta tienda todo me encanta y los productos de muy buena calidad
"
“Hola Lidia,
¡Gracias por sus increíbles comentarios sobre su experiencia de compra! Estamos muy contentos de que le guste la calidad de los artículos que compró. Fue un placer hacer negocios con usted. Esperamos que siempre tengas una gran experiencia con nosotros en el futuro. ¡Ten un día maravilloso!
Mejor,
Kim”
A rep from Shoedazzle.com, ZethB, has responded:
“Hello Stacy,
We're sorry to hear that the current shoe styles aren't appealing to you anymore, especially after being a loyal ShoeDazzle member for so many years. It's really disappointing when you can't find the right size or style, especially when you've been looking forward to wearing heels again. It's also understandable why you would feel the need to cancel your subscription. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services team will contact you right away to further assist you.
Best,
Zeth”