"I've never heard of this store before and they have no reviews, but (1) their Web site is very service and family-business oriented, (2) they participate on some shoe-related forums and have decent feedback from that community, and (3) I was able to order a pair of boots in an irregular size through their Web site when I couldn't find it anywhere else. I'm glad that I took the chance because I got my boots, and I got a great price.

I placed the order for my boots late on a Friday or Saturday night, and I was surprised to get a response the next day from a real person to let me know that they had received my order. On Monday, though, they contacted me again to tell me that the boots I ordered wouldn't be available in my size for about 5 weeks. They wouldn't charge my credit card until the boots shipped, and I can't find it elsewhere so I asked that they go ahead and put me on back-order.

The boots arrived today, and I'm completely happy! I'd order from this store again without hesitation. I'm not one who needs a lot of personal service from a vendor, but I'll admit that it's nice when you can get it. These guys really go above and beyond to get things done for you, and I appreciate it."