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Product & services pricing
0.00/5
Chance of future purchase:
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Shipping & packaging:
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5


Verified
1/5

2005-11-09

"Today is Nov 9. I still have not received the shoes, nor the refund as they suggested. I haven't heard from them in 4 days.

I WILL NEVER PURCHASE FROM SHOEMALL AGAIN! And, I suggest you do the same.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Overall technical support
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Resolving problems
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Being easy to reach
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Making decisions on their own
N/A
Being trustworthy
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Being knowledgeable
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use