"Never had a problem with this company until recently. I bought two random shirts from their site on June 13th. I have not yet received them. The website says shipping takes 7-10 days from the day they were ordered. It's been almost a month in 2 days. I've tried contacting them several times but get zero response from them. Once July 13th hits, I will be disputing the charge with the credit card company. I'll stick by buying shirts from Woot.com for now on. At least they respond within a day or two."
"Ordered one shirt. ONE! Over a month later it still shows up as "order processing". It should not take more than a week and a half to print and ship. Contacted them and still haven't received a response. I truly hope people use sites such as this one before ordering from a company for the first time. Wish I had. I'll be filing a claim with the BBB. Shirt Punch is the worst site I have ever ordered a shirt from. Not even joking."
"Ordered 40 days ago! I received a.shipping email saying it was shipped on June 22! I live an Hr away from where they are and it usually takes a day in the past. Now it is June 28th. Called canada post 3 Days ago because the tracking number doesn't connect. Because it's fake lol. Canada post does not recognize it in there system at all. I know that can sometimes take a day or too. But still nothing. I move tomorrow and obviously with there 10-15 day policy did not think I would have any issues. So I move tomorrow canada post can't reroute it because it doesn't technicaly exist! Emailing shirt punch for 3 Days , only get general email responses which lead you to belive that someone will get back to you lol.
That has yet to happen!
Unfortunately for me I already had a problem exactly the same as this with them in nov/dec . They informed me because It was not a daily deal it can take longer. I let them give me coupons and points and I eventually got to give my sons coach his Xmas gift in January. This time the items I purchased were a daily deal! It was the wahoo bundle feat Mario kart Hoodie and coaster and a wall poster. So there goes there own wishy washy policy again. Not to mention they are still trying to hock the small bundle items online. The designs a awesome but shirt punch doesn't design all of them they a submitted by artists. I feel genuinely horrible for the artists involved. Every design we have choose from them we choose with pride! And we love them and wear them with pride. The artists who designed for them don't deserve bad reviews. Just the company "
"I've probably purchased roughly a dozen+ shirts from Shirtpunch and I kid you not 5 of them have holes under the armpits, i remember one of them had a hole the first time i washed it."
"I ordered one shirt, I happen to know the artist, and I wanted to show my support. Well... first I couldn't get my account to even let me log in. I tried to reset my password and it didn't give me any emails to fix it. So I contacted customer service. A week went by.. nothing. I contacted their Facebook and got a reply within an hour. They helped me reset my password to get in. This was just the start. Then for the next month I waited for my order to change from "order processing". It's been a month and nothing I tried to email them, it's been a week. I tried facebook, they told me to email them. For a while I started to think this was a scam company. I don't mind waiting to have my shirt but at least they could reply. I don't suggest you buy from them. As an artist myself it's a great idea to get original art out there but they don't handle themselves with any respect for the customer. "
"People really do need to do their research. I read up on how the company worked before I placed an order. So I knew going into it there is a wait time for it to come. They don't have the shirts all in stock, they send their order out. But it didn't take long at all! 3 weeks and I was wearing my awesome shirt, and everyone wanted to know where I got it. So if your an impatient person, than yeah find someone else. I love the quality and don't panic if it isn't here this instant. I've ordered several times from them, and have no complaints about how long it takes, I love the daily deals. "
"I placed an order on December 7, 2016 and understood it might take about two or three weeks for it to arrive. Not a problem, as the item was for a secret Santa and the exchange would be after Christmas. After I sent an email around December 27, asking for an update to my item (you're supposed to receive a notice of when it's shipped which I didn't) my reply from ShirtPunch was simply, "Sorry! We've got a lot of order and it'll take longer!" I received my item today, January 27, and my hoodie was simply folded in on itself and shoved in a box with no protection whatsoever AND a giant hold in the center of the box. Do not order from these people!"
"Order placed September 1 , 2016. For a shirt , a toy bundle and a grab shirt. Today is October 20th. I have received nothing. Customer service is a joke. I have no idea when my items will arrive,what quality they will be or if they will even be what I ordered. I will never use this company again. I am your consumer. I have nerd block subscriptions, spend hundreds on thinkgeek, loot crate, teefury. This company is the worse. I encourage everyone to NOT use shirtpunch. Ever. I only wish I had read these reviews prior to ordering and saved myself 60 bucks."
"I've never experienced such poor production and shipping times with any organisation. Can't tell you if the product is up to scratch because I cancelled my order. They must get this a lot (other reviews!) because I received carefully copied form responses to every query I had.
I also had to request a cancellation and refund twice before it was honoured. I had to word the second request pretty strongly to see any action."
"I love the consent of shirt punch! 10 bucks for a t shirt with a cool design, what more could you ask for. Once buying I was super excited. I received my shipping confirmation quickly only thing I was pretty bummed out that it would take 10 to 15 days to ship out. Then 15 days past and I haven't heard anything. I wasn't to worry about it because I thought it will eventually get here. It took 21 days for my package arrived, but I never got a shipping order. So I had no idea when it was arriving. My shirt was nice! It wasn't poor quality for a 10 dollar shirt. Like I said cool idea for a shirt company. The company just needs improvement on shipping their products faster."
"I ordered one t-shirt July 29th and it is now Sept 1st and I have received nothing. I wrote an email asking where my shirt is and they said it is on the way and it took longer because it was being sent to the printers. They gave me free 5 dollars in points but I will never order from them again. Horrible, long, service. We'll see when/if my shirt actually arrives. "
"Literally CANNOT get customer support. Order is still sitting in "processing"... It's been a week.
DO NOT ORDER- EVEN IF IT'S JUST SHIPPING.
"
"I ordered 3 shirts and waited. 15 days later I reached out to find out why I have not gotten a email about it being shipped out. Found out they still have not shipped out my shirts and no time frame on when they will be sent out. I will not ever be ordering from them again. "
"I bought a tee from ShirtPunch for the first time in years because they had a design I wanted, but it arrived with a rip in the armpit. Even if the tee was in good condition it was stiffer and did not fit as well as the options at TeeFury. From this point forward I'll wait and hope designs I want make it to TeeFury, because ShirtPunch seems like a good way of throwing money down the toilet. "
"I ordered my goodies on 06/07/2016. Finally got tracking info on June 29th by logging into my shirtpunch account, no email or any notice that it shipped like the initial order email said they would send me when it shipped.
I don't care if they are in Canada, my package is not due to arrive still until 07/07/2016. After 1 month? I had someone hand make me a custom plushie, ordered on 06/07/2016 and delivered on 06/11/2016. That is not from a company but a real person who made it with her own hands.
I understand all items come down to being made with someone's hands, but c'mon, Shirtpunch is supposed to be a company, they have CS reps from India, they aren't a single person with a needle and thread.
This is some BS. I was worried, because without tracking info I was freaking out thinking my package just got taken off my porch by drifter scum. I didn't know what to do. Fears alleviated, going to get a package (hopefully the right stuff) in 5-7 days, but this isn't a way to do business and makes no sense.
Was going to give 1 star but they proffered me 100,000 punch points for an apology. Yay.
6/10 Will spend punch points."