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Verified
5/5

2007-05-30

"Very satisfied!
Order was quickly processed!
Price was the second best (a few dollars more), but I picked this due to the ratings from this site. Though, my decision didn't come easily: I think their location was in NY. Too many bad apples from that area. I took my risk, and this experience was absolutely great
"

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Verified
5/5

2007-01-17

"Correct item was in stock, at the right price and shipped next day Great service"

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Verified
5/5

2006-12-08

"I read the ratings and was also a little nervous to order. They had by far the best price on the item I wanted. I usually try to find a physical address with an online merchant. I couldn't find one here (they are in Brooklyn, NY). I went ahead with the order and it couldn't have been smoother. The order email had all the info and their site provided correct tracking. I had my item two days later, which may not be the norm, but it sure made me happy. Everything checked out fine and was new, just as they had listed it."

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Verified
1/5

2006-10-08

"Poor customer service and odd shipping policies. An email from them said there was a problem with my address but even when I emailed them back asking for a explanation they never said what the problem was so I had to call them. The CS rep (who was difficult to understand) said they will not ship to a PMB but could not explain why. The order was eventually cancelled."

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Verified
5/5

2006-05-09

"I was hesitant to spend $1600 with this merchant I had never heard of before. I was not able to find much feedback on them but the feedback I did find was all positive. I called my order in to ensure that it really was in stock. A friendly person answered the phone and verified that the item was in stock. I placed the order. I was told it would ship in a day or two. I became a little worried when the website still showed my order as "processing" 3 days later. On the fourth day their online order status now showed my order as shipped two days after I placed the order. A quick check of the tracking information on Fedex's website confirmed that they had indeed picked up the package and it was in route to me. I was also pleasantly surprised to see that the shipping had been upgraded to 2nd day service as well! I received the item and am very pleased. The price was terrific as well as the service. I will not hesitate to buy from them in the future."

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5/5

2006-04-25

"I would rate this store 10 out of 10 for the fastest shipping and great customer service."

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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
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Delivering products on-time
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Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
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Verified
5/5

2006-03-25

"Shipdog had one of the lowest prices by far on a Harmony 880, so I gave them a shot. Two days after my order, the product arrived in perfect condition. Excellent service. Would order from again."

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Verified
5/5

2005-11-14

"Very pleased with purchase price! I usually shop at newegg, but Shipdog beat their price by $70 and I'm very happy with the results. The packaging could have been a little better. The item was just placed in a box with no packing material."

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Making decisions on their own
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Being trustworthy
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Overall web site
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Verified
5/5

2005-10-27

"I've never heard of this outfit prior to searching for a better price for a set of Sennheiser HD650. From a listing of retailers listed after Googling the headphones, ShipDog appeared, had some great reviews here and the best price. So I ordered the HD650's and a set of HD280 Pro. A few days later, the headphones showed up in perfect condition. I'd definitely shop with them again if I need anything else because of their great prices and fast shipping. Shipping number was provided so I could track the package. When it was delivered, another email notification was sent about that via Fedex."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
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Making decisions on their own
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Being trustworthy
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Being easy to reach
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Being knowledgeable
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Verified
5/5

2005-08-23

"Very nice, trouble-free transaction. Email confirmation and followup tracking link/number on an item priced well below anyone else. No vendor is perfect all the time, but I'd recommend Shipdog based on my experience."

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Verified
5/5

2005-05-17

"Ordered a Nuvi 350 on 9/11, received on 9/14. The price was excellent, and the shipping (2d day Fed Ex) was free. Shipdog confirmed the order promptly, sent a tracking number and shipped promptly. I'll happily doe business with Shipdog again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
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Being knowledgeable
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Overall customer service
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Customer service resolving problems
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service making decisions on their own
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Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-01-13

"Shipdog did a nice job all-around. They were the only place I could find that stocked an item I really wanted to give as a birthday present to my better half. The item is being discontinued, so props to Shipdog for having it! I had emailed after placing my order to make sure that the item really was in stock, and I promptly received an affirmative reply.

I will be certain to keep them in mind for future hard-to-find gadgets and accessories!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-12-27

"Shipdog ordering process was easy and forth right. Placed order for a DAC-100 converter on 12/19. Received an email 12/20, thanking me for the order and other shipping information, plus it should ship within 2 days. The same day, however, I received a notification of shipment with tracking information. I received the item, via fedex, in two day, 12/22. I raped it in the shipping box and put it under the Christmas. When it was opened on Christmas it was exactly as ordered."

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Verified
1/5

2004-12-14

"They are playing bait-and-switch. After the item didn't ship and the website said "processing" for several days (despite a promise of shipping in 2 business days) I contacted them by email and got this message

The Tom Go regular are either back ordered or are going to be discontinued
from TomTom. For all in house orders that were not filled Tom gave us a one
time deal on the GO PLUS units. Normally $800.00, they are $675.00 plus
$14.95 to ship. The rebate is not applicable to the Plus units.
If this is acceptable to you, please reply and we will process today and
upgrade shipping to 3 day air no extra charge.
Larry x 207
"

Detailed Review Benchmark + -
Overall quality of the company
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Is committed to quality products and services
N/A
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
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Overall quality of ordering process
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Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Overall technical support
N/A
Resolving problems
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Making decisions on their own
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Being trustworthy
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Being knowledgeable
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Being easy to reach
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Overall customer service
Customer service being knowledgeable
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Customer service being trustworthy
Customer service making decisions on their own
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Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-12-03

"First class sservice on my first purchase.
Good price, fresh, sealed item, prompt shipment and Tracking Info was emailed to keep me informed.
Will do further business without hesitation.

WNF, N.H.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site