ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.85/5
Chance of future purchase:
3.56/5
Shipping & packaging:
3.54/5
Customer service:
2.71/5
Return/Replacement policy:
3.13/5

5/5

2022-07-22

Confidence in ordering

"Sewing Parts Online is one of my favorite sites for quilty things. Great selection and fast shipping. This order was Aurifil thread, glue baste and a replacement Clover seam ripper among other things to get to free shipping minimum.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2022-07-15

Fast Service!

"I was pleased to find the parts I needed for my Pfaff 1222E (made in the late seventies) I need not have been concerned with international shipping, service was fast and correct. My machine is up and running . Thank you "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2022-07-14

Great

"Great, thank you for all."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-07-10

Parts

"I always buy my PFAFF parts here you have what I want every time. Your fast shipping is great never disappointed. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-06-27

So happy to have found Sewing Parts Online

"I'm so happy to have found Sewing Parts Online. I needed a "Stitch in the ditch" presser foot for my Janome MOD30 , and was uncertain about the offerings at other sites (whether they would work with my machine or not). Sewing Parts Online had a Janome foot that would work. Easy ordering, fast receipt. All good. Happy to have found this site. I know I will be ordering more in the future.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

1/5

2022-06-22

Poor customer service

"I placed a large order for thread and received an email confirmation saying the order would be processed in 24-72 hours. Five days later, no word from them. I went back to the website and the items I ordered show as "in stock" but when I check my own order, I get a message saying "back-ordered." I've written two emails asking for status info and have received no response. Won't bother ordering from them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-06-19

Fantastic Service

"Fantastic service for doing what you love! Value for your money. My order arrived quickly and packaged well so I could get back to sewing & creating! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-06-09

perfect fit

"Like a dummy I had tried to use my wife's old sewing machine and broke the spool holder well over a year ago. She ended up purchasing another another machine last month. I finally broke down and went to the authorized Brother re[pair shop to see if I could buy a replacement holder. They didn't have them soI was l given the link for your company. It only took a few days to receive the replacement part and, as Promised, it was a perfect fit.Thank you very much. Amanda G. was great with her help. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2022-06-03

EXCELLENT

"I promptly received my purchases within 7-8 days IN CANADA. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2022-05-09

Janome jem gold

"I ordered my Janome Jem gold because I trust a sewing machine company over a random seller on Amazon. The machine shipped within 24 hours and arrived quickly and without damage. Well done on packaging y’all! I love this machine and really appreciate Sewing Parts Online, I’ve found the perfect source for all of my sewing needs. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2022-04-28

Replacement part

"I used email to get a question answered before ordering the parts needed. Got an answer within 24 hours. Ordered the parts & it came in less than 5 days. "

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process

5/5

2022-04-27

Zero stars!

"The part does not fit my machine! How do I return it for the correct part?"

Detailed Review Benchmark + -
Pricing of products and services

5/5

2022-04-23

Opps.

"I was very pleased with the speed of delivery, and the quality of the thread ordered. However, the filled bobbins came with the wrong color of thread. Your representative was very helpful in sending me a return label. and they are on the way back.

I will definitely order from you again

Margaret Peterson
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-04-17

Recommend this company

"So glad I found this company. The bobbins I bought work perfectly with my older Singer sewing machine. Otherwise, I wouldn’t have been able to use my machine. The bobbins arrived quickly and came well packaged. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2022-04-05

prompt delivery

"Surprised at how quickly I received my bobbin holder."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process