"I too placed an order back in April. After not receiving my product by the end of May I found out that they are not printing our orders until several have been placed. What the heck? These Tshirts should already be printed for distribution. It is now almost July and I have not received anything. I will be contacting Paypal as well and will not order from them again. I can't imagine that they are even supporting the causes they claim to be. "
"Well I guess it pays to read reviews, but it was for a good cause, so you would think the service would be good? Not even close, I'd say no service, they have enough service to get your money and then the service is no more. bummed big time!"
"I placed an order with this company a month ago. My card was charged immediately..."Ok, perfect. I should receive my tee-shirt in a week or so".... I get an order confirmation email stating that they will send me a tracking number once it ships. Two weeks go by and I haven't heard anything. So I submit a ticket to follow up.... It has been another two weeks with no response other than their automated "we are delayed in responding, but will respond soon".... I am so extremely frustrated with this whole situation. I will NEVER purchase anything from this company again, I do not want to support a company that operates this way. I am about to begin the process to hopefully be refunded the money that they charged. "
"Terrible customer service. I placed an order over a month ago and have yet to see it. I sent several emails which auto replied saying they are busy and expect a response in 7-10 days. Still nothing and it's been over 2 weeks. I'm worried I'm not going to see the product I paid for. "
"I placed an order in mid-November. Today is March 1st and I still haven't received it. I've written several emails and have received automated responses. I did receive a response when I opened a conflict resolution request with PayPal. I was told that the item was being shipped so I foolishly let the PayPal resolution run out. Guess what. Nothing was sent.
Horrible, horrible company. I hope they do a better job giving money to the charities they say they support through cuctomer purchases. But I doubt it."
""I am extremely upset, and will never order from Sevenly.org again. I placed my order on July 28, and received an email that day saying there was a 7-10 day delay, by August 26 I still had not heard of my order being shipped or any updates, so I emailed the support address and 4 days later received an email referring me back to the original delay email, taking no responsibility, despite the fact that I had not heard anything about my $150 order in a MONTH. The order was just shipped on the 28th of AUGUST despite your website clearly stating the 1-2-3 process. This is completely unacceptable. Now my order can take up to 6 weeks after the shipping date! which means despite ordering on July 28th, I may not receive my items until half way through OCTOBER! Clearly the "People Matter" slogan does not apply to those ordering, because this is the worst customer service I have ever experienced. Responsibility was not taken, I still don't know when I'll get my package, and there was no apology or offer to compensate the EXTREME INCONVENIENCE. Sevenly needs to step up the customer service, this was a horrible experience. I DO NOT RECOMMEND ORDERING FROM THIS SITE." was my response to the service rating - I'm leaving this everywhere I can. There are so many other places to order from, and if there are no convenient ones for you, there is always donating directly to the charity, which I personally think shows more support and helps the cause more, anyway. "