"In the opinion, the site wasn't the easiest to navigate. I never received any order confirmation via email, when the order arrived one of the parts was missing. Overall, it just wasn't a good experience. I guess I expected too much from such a large company..."

"The Rep completely lied about having the part I needed for my stove. I ordered part #WB30X357. I get an email confirmation within 5 minutes of placing order that says part#WB30T10044 was ordered. This was not an error, but a deliberate act for rep to make a sale. I called back within 10 minutes of placing the order and was told I was going to get a full refund within a week. 3 days later , I get an email that the part is on its way.
It is clear that both representatives deliberately mislead me. I have been charged $123 on my card and now have to have additional annoyance by following the difficult return process and finding a UPS store. I cannot believe Sears has sunk this low."

" My order was Shipped to the wrong address and refused to do anything about it

I have an email confirming my order and showing the correct shipping address. Even though it was not my fault that the part was shipped to the wrong address, this company refused to send a replacement part or refund my original purchase and shipping charge. "

"Terrible service. I ordered a part that their website said was IN STOCK and paid $24.95 for expedited shipping. They didn't process the order for two days, then said that the part was unavailable from their supplier and it was ordered from the manufacturer. When I called Customer Service to cancel and have my credit card credited, I was told they couldn't do that and that someone would contact me after 72 hours. When I asked why I couldn't cancel my supposedly in-stock order, I was rudely told the person who contacted me would give me an explanation. I've heard from no one. I'm going to dispute the charge on my credit card. Do NOT use Sears Parts Direct! "

"I service and repair various hvacr units. I was looking for a dependable online supplier for parts and such that are not available locally. I figured sears was a reputable and dependable name I could trust. I found the part and ordered it with no issues (5/3/16). I was even given a %15 discount. I gave my customer an eta of the part based on info I was given from order confirmation. I did not receive any updates or other communication of any sort. 10 days goes by, my customer is without a working unit and finally today 5/13/16 I'm informed my order has been cancelled (product discontinued) and that I should receive a refund within another week or so (7-10 business days). I looked on their web site and it will let me order this "discontinued" part again showing in stock and it will ship same day if ordered by 2:00... At this point I'm very frustrated. My reputation is on the line and my money is **** with this fiasco... very disappointed. "

"Ordered a washer bellow to replace the one on my Kenmore Elite HE3t. My washer is 14 years old and this is the only thing that's ever gone wrong with it. Overtime the rubber wore away and a slight rip formed in the bellow.

Ordered this bellow from SPD. It was $100 and change ($20-$30 more than other sellers, but I needed another unrelated part).

It came a day later than promised when placing the order. I installed with the help of my boyfriend and our neighbor who is a plumber that oversaw the process. The bellow, without a doubt, is properly installed.

Issue #1: The actual bellow itself is a slightly thicker material than the original bellow, thus preventing the door from staying closed. My washer does a 30 second test of all systems before the load starts, a brief 10 second pause where the computer disengages the lock and then begins into the selected wash cycle. Since the bellow is too thick, the door pops open, spilling water allover my floor. Easy to overlook, hoping that the material will compress overtime or I just have to make sure I keep the door held closed for the first 1-2 minutes.

Issue #2: The actual rubber material that the bellow is made out of is poor quality. The rubber "rubs" off when you run your finger or hand over it with any pressure. Think: erasing on paper and the shavings it leaves behind. These bellow shavings leave rubber beads allover my laundry, destroying a $90 white jacket amongst other things.

I've made two separate calls to customer service. Technicians don't even know what the part is or what it does. Frustrating. First representative left me on hold for supervisor for 38 minutes. I had to hang up. Second representative told me that since I installed the part they cannot offer or do anything regarding it. Um.. I had to put the part on to realize it wasn't going to fit right? (Think: you buy shoes online and the seller refuses to return them because you tried the shoe on.)

End all result is they asked me to send the bellow back for some of my money back (no shipping refund - either way). And have told me that its because my washer is 12 years old and the manufacturer doesn't make OEM part, claims that their OEM part is approved but if it doesn't fit then "oh well.""

"This is not sears, only in name. AFC I think is the real name, which is why they ****. I ordered 2 head gaskets, both instock, they send one, intentionally the wrong one because they don't have it instock. 1 week later they ship another one, but directly from the manufacturer. Everyday they are instock on their website. which is complete BS. So I get one wrong part and one right part. When I call to complaint, they basically told me tough ****! and would not take responsibility. Their website doesn't have many options for returns. YOU have to pay return shipping. They wouldn't take responsibility over the phone. If you try online it will charge your credit card for return shipping. Its quite clear by the way the website returns is setup, they have a shitload of complaints, mostly from ripping people off!"

"We bought our Dryer Thermistor in New Brunswick, NJ. Online says it was "In Stock." Went to the store and bought the parts that we needed for $30.07 (plus Tax). While my husband was fixing our gas dryer, he blew the dryer thermistor and needed another one to replace it. I went online to check if this part was still "In Stock" which it was. I ordered and paid online for the parts and selected "Pick up in store." During the checkout process, I noticed that the online price for the same part#8577274 was only $17.34. I almost fell of my chair! THE SAME PART NUMBER IS DOUBLE THE PRICE IN THE STORE. Same company, different price! Husband went to the store and complained when he picked-up our order. the only explanation he got was "online price" is different than "store price" Oh really! I'm an online shopper and never experience this. Called customer service and did not get any help. What a waste of my time!"

"After a bad experience with Sears Parts over 20 years ago, I never used them again, until now. I needed a new deck and various other parts for my old Craftsman Lawn Tractor. Looking through the parts list online, my initial contact was via web chat, and the representative was extremely helpful and encouraging and assisted me in every way to place my order. The first batch of parts arrived quickly and on transferring the old deck parts to the new deck I discovered a few more bad parts. Using their web page I ordered the several other parts I needed and they arrived quickly as promised via expedited shipping. Each part was exactly as described, an exact fit, and everything went back together perfectly.

Altogether a great experience, and I am truly surprised, and very pleased."

" I have never written a bad review for anywhere until now. I can't even explain my disgust with Sears parts direct. I had a washing machine not working and I needed a part. I checked several different places and I could get the part cheaper at almost every place but it would take longer to get to my house. When I checked sears parts direct, it told me that it would be at my house the next day with the expensive shipping. When I didn't receive my part I called, they told me it was really 1-3 days. So Already I could have ordered the part from somewhere else if I wanted to wait that long. Then I got my tracking number and it was for 3 days later!!!! So I just asked them to return the part because I couldn't wait 6 days for a part I ordered to be here in 1 day! They can't not send it now I guess, so I have to go through all the trouble to return it. They didn't offer any refund.....Did I mention that I spent twice as much to order this part then all the other places!?! Nobody could answer my questions or help me, they just said "Oh I am sorry about that. I understand." but then NOTHING got done. I will NEVER order from this site again. It was TERRRIBLE!!!!! ABSOLUTELY TERRIBLE!!!!!!!!! "

"Spent 38$ (including shipping) on a part for our refrigerator. Item was shipped in a shipping BAG. This item has multiple plastic clips that are weak to begin with. Because they shipped it in a bag with no protection for the part one of the clips were broken. I was charged return shipping for their negligence and have to re-order the part and pay another 9$ shipping to get a replacement. The initial shipping, shipping back to them due to their poor shipping, and then re-ordering and shipping a replacement (that I imagine will ship in a bag again and have a good chance of arriving damaged again) would be around $30 in shipping for a 28$ part. I would never order from them again. Awful."

"Take this as your warning to sell your stock in Sears.

Not only was the part I ordered not "in stock" as they indicated, but it took them 5 days to tell me this! So, here I am 5 days later, looking for another supplier.

I thought with a name like Sears there was some assurance of quality service. I was wrong. If Sears corporation is willing to let this affiliated website be run like this, I've got serious doubts about its long term prospects as a whole.

Customer service rep was apologetic and understanding. Seemed like she had heard this complain many times and it is out of her control. "

"If you order from Sears you deserve what you get. I was stupid. It won't happen again.

I am actively telling everyone what a terrible experience ordering overpriced damaged, shipping delayed items from Sears was, along with telling them that the Sears web site doesn't work for processing returns (Error 500). I will be making web entries to chronicle the awful experience ordering from Sears Parts Direct. I believe that Sears can only completely resolve this issue by going out of business. I intend to tell everyone of my experience in the hope of getting Sears there faster.

BTW, their "Immediate Assistance" number listed on the feedback site leads to an unending wait. No real surprise there since everyone else that had the misfortune and poor judgement to order from Sears must be calling that number.


"

"I’m deeply dissatisfied with the way Sears handled this order. To give you a back ground below are the list of things happened since Nov 9th, 2015.

Nov 9th: I’ve searched for a stacking kit for my washer and dryer and did find one in sears part direct and checked the price. It was $95.82 when shown in the list and it became $100.61, once I clicked on the item (That is a ridiculous thing I’ve ever seen).

Nov 10th: As the expedited shipping will help me get the item by Nov 11th, I’ve ordered the same online. Before this, I received an email saying that “As you are searching for this item, we have saved it for you”. As it was mentioned in the web browser that the stacking kit is available and is in stock, I went ahead and ordered the same. If this wasn’t the case and if I was informed that the particular item was not available in stock, I would have went ahead with other options.

As I need the stacking kit ASAP, I’ve ordered it via expedited shipping, so that I can get this installed by Nov 11th (I’ve scheduled an appointment with a technician from Maytag as well for the same).

Nov 11th: When I checked the status of the package online, I was shocked and surprised to see that as the item is not available in stock it was backordered and the estimated shipping date moved from Nov 11th to Nov 17th.

Immediately I spoke to the customer care guys, for which the response was again a tragedy. Not sure, how these CC representatives get contacted with customers and bring customer satisfaction. If you ask me, I will give 1 out of 10 rating for your customer support team.

Nov 12th: I will be charged twice by the technicians from Maytag for their service appointments. As the appointment was scheduled on Nov 11th and the part is not available, they couldn’t complete the work. Now, I need to again wait for their availability and book an appointment again (god knows when that would be).

Now, I’m currently living without a washer and dryer since 2 weeks and with your help I’m not sure how long it would take to get them into running condition(it might take a min. of 10 days from now including the technician appointment schedule).

Nov 17th: When I again checked the status in the order status page of Sears Parts Direct, I was deeply dissatisfied with the way they are handling things. The latest update says as below:

“Part is being prepared for shipment. It should ship within 1-2 business days, and arrive within 5-7 business days”

Why the *** do you take 5-7 business days when you charge me upfront with $45.00 for expedited shipping!!!! This is ludicrous and makes me HATE sears to the core.

Nov 18th: I spoke to the customer relations person and I have explained the situation in detail and the response I received from him is @#%$%$%. He was willing to revert the expedited shipping cost, but never answers my question regarding why they say that the package arrives in 5-7 business days when charged for expedited shipping and why the web portal showing incorrect information.

He has no clue what really went wrong with the system!!!! Neither he knows why they don’t respond to emails sent to ****@****.

When I asked him whether I can at least know the approx. date of shipment arrival, he was not sure about this even and took note of my mobile number and email and said that the offline team would get back to me in 24 hours. Which never happened till date. It’s been more than 24 hours!!!!

Imagine a human life, without a washer and dryer for a month!!! This is insane and if you ask me to provide a rating for your service, you can expect the response from my end!

If I would have known that the shipping would be done after Nov 16th, I would have gone for ground shipping instead of going for Expedited shipping which again costed me 30-40 bucks more than the usual price. After paying for an expedited shipping, if the package arrives at ground shipping pace, imagine the pain you might have gone through in the meantime!

If you don’t have a product in stock, why do you need different shipping methods and why do you charge bomb when the package arrives at snail pace(as soon as the part is available – not sure when that would be happening). Btw, even now when you look at the product, it says “In Stock; Eligible for Pickup; Guaranteed same day ship; Guaranteed Fit; Pick up for Free”

It would be great, if you can let me know how soon you can deliver this product. Also, please let me know if there is any store within 50 miles from zip code: 98052 where the part/kit is available, so that I’ll drive myself there and get the same.

I hope at-least this help can be done from your end after all the hassle you’ve made me go through.

Awaiting reply."

"Ordered 2 belts for Sears Craftman lawnmower with 3-5 day delivery service. First belt arrived in 8 days and second belt arrived more than 1 week later (10 days late). Online shoppers know that the delivery date is usually the main reason you pick a provider. When both belts didn't arrive within the timeline promised, we eventually found the what we needed at a hardware store in the next town. Since we no longer needed the belts eventually delivered 10 days beyond a useful date for our project, we tried to return the belts to the single remaining Sears store 40 miles from our home. We were told that since we ordered the parts online, they wouldn't accept them at the store and we needed to request a return label from Searspartsdirect to return it. SearsPartsdirect.com then proceeded to charge us $7.00 for a return label that should have been their responsibility since they or their vendor's late delivery was the reason for the return. I also called and asked for a $7.00 credit to our account but was told that that wasn't possible.
It isn't only the $7.00 but all the trouble of locating the same part after we thought we had solved our repair problem and and then driving 40 miles to a Sears store that wouldn't accept our part return. The solution seems to be "Don't use Sears Parts direct" for any reason. If you can't find what you need at a local Hardware store, as a last resort, order through the Sears store if you can find one still open. I repeat don't use Sears Parts Direct and it doesn't appear to be actually affiliated with Sears."