"Do not use this Appliance Repair Company! The worst company that I have ever done business with. I had a dishwasher working for over 2 years. Called Sears Appliance Center in Ringos because it would shut up mid cycle. They came as expected. However, the technician told me that the reason my dishwasher was not working was because the dishwasher hose was connected to the cold water and not the hot water (Which was not the case since it was working for 2 years). I said OK, please fix it. He said we can't you need to call a plumber. I said is it part of the dishwasher installation and he said yes. But I would need to still pay the 125.00 fee and also pay a plumber to actually fix the problem. I tried to call Customer Service and that is a joke. Stood 4 hours on the phone to get directed to all kinds of info adds and never to get a person. Since I have a 90 day gaurantee, called them back to come take another look since it is still not working. I said I wanted his manager's number. He would not give it to me. I said please call him then and let me speak him. He said I can't do that. I said I wanted to talk to someone in customer service or give me a number to call to speak to a live person directly. The two numbers he gave me where the same and automated and you can not get a person on the phone. Not only are they clueless but if you have a problem, you can not get get any Customer Service to talk to. Horrible business and horrible Customer Service - DO NOT USE!"

"The worst EVER. Did not fix nor would return to fix problem for 5 days bringing entire wait to 2.5 weeks. Non fluent English people at Arizona Call Center cannot communicate properly, Customer Care blantantly lies. Just a total screwed up company. We are 69 and my wife is disabled.
Part2-4/16/2016- spent 2 hours on phone with various Sears contacts. None of which was truthful, forthcoming, trustful or had any common sense. After receiving poor service on Thursday evening, when problem was immediately identified as "not being fixed and worse", not 30 minutes after tech left I recalled Sears Home Repair and was told that they would page tech and he would call back withing the 1/2 hour. He never called at all! I recalled at 830pm..Call Center in Arizona-previous call had NOT been statused on repair ticket. So they had NO record that problem was NOT fixed. I was given the total "runaround" about warranty, coverage, problem, which appliance it was( they had the order number right there WITH the appliance involved. The CSR was having a completely mental breakdown. I suppose it was a ruse/coverup to keep from doing any further immediate response to my problem. Jorge was the CSR's name.
By Friday mid morning still no call..recalled Sears Repair Center...got another dunderhead who passed me from 3 different departments ending right back to the same call center. I asked to speak to a Supervisor. Got the reply..Haven't come to work yet!!!!! No Supervisor's on floor at this time. CSR took 15 minutes of information and set a time of 1pm for a Stupidvisor to return my call. BY 8pm NO CALL!!
In the meantime I called Sears Customer Care Center in Illinois. Again was passed on and on and ended right back up in the Arizona Call Center to reschedule an appointment for NEXT week!!!!! THis is Sear Corporate pulling this crap!!! Tuesday was the earliest and they would do nothing further with my problem. There is no problem escalation procedure within Sears.
So I called the local Sear store where we have bout over 10 BNIB large appliances within 4 years and 15 withing 12 years! The Sales person told us she would email the local Reapir Center here in Maryland that handles our repair area. About 1130am I get a call from a disgiused number saying it was Sears and that they would send a special repairman out on Monday 4/18-8-5pm. They would do NOTHING else for us despite the fact that the washer was repaired in WORSE order than before.
About 8pm Friday night a Supervisor did call and apologized for all that had transpired and now that an appointment had been setup for Monday would call Monday 1st thing to see how it was going. So the story continues ...Will update log on Monday..JUst shameful and what is even more frustrating is the COMPLETE lack of care in helping!
After 60+ years of grandfather, father and myself, I will NEVER EVER shop nor recommend Sears again for ANYTHING. Yes "in store" is great! But dont look forward to help AFTER THE SALE! THERE IS NONE!!
Well Monday has come and gone and Sears LIES again. Appointment scheduled for today by Repair Manager in Glen Burnie, MD was not met! Called Sear Store here in Frederick and Appliance Manager re-emailed Manager..no response.
Scheduled appt is tomorrow.
I have NEVER seen such blatant, blanket lying..not mis-statements but blantant LYING company wide from Corporate on down. All landline phone numbers with 1 exception are masked. What compnay would mask their phone numbers except to purposefully deceive customers. BBB complaint filed but since product is over 1 yr old..it becomes only a review.
What a scam! As bad if not worse that politicians and newspeople!!!
REpaiman showed up Tuesday, 4/19..could NOT diagnois the problem. Ordered a slew of parts, left scene while washer was doing a load...not 5 minutes after he left..washer froze! No power(On Button wouldnt work) PLUS LID IS PERMANTELY LOCKED!!!!! WITH CLOTHES IN WASHER. Spent 4 hours on phone being shuffled around, lied to, scammed on Warranty purchased and still have not received paperwork....No one would come out nor would Sears help to unlock lid so we could get wet clothes out. Told have to wait until 4/29 until new parts arrive and repairman returns.
This is a lyin' theiving company!!!!
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