"Absolutely disgusting experience. I have dealt with this company three times under different names. First, with "Screenaid" through eBay. They sent an incompatible part, exchanging it with one that was cracked. At this point they refused contact and I had to go through my credit card company for a refund as the experience took over 90 days.

Meanwhile, I ordered another screen, this time from "eSellers". You can only imagine my surprise when I saw "Yall Inc" on my Paypal statement. The screen did not even remotely match the item I ordered. I acted quickly this time and got a refund. The process still took over a month.

Finally, I placed an order, again through eBay, with "laptopz-outlet" / "Laptopz.com" for a AC Adapter. Saw the Paypal statement and I was furious. Sure enough, wrong item received. Over a week to get a return label issued. This company can't do anything right, it seems. It is bordering on a scam.

Throughout, broken English and rude dialog were par for the course. Contact was slow and I spoke to at least ten different people. Their strategy seems to be to stall as long as possible, forcing you past the Ebay dispute and feedback cutoffs, only to mock or ignore you afterward. I have full chat and email logs if interested. Avoid this company, by whatever name they go, like the plague.

Art
ThinkFear AT Gmail.com"

"I purchased a laptop AC adapter from the screenaid.com eBay store (same as people as Yall, and Paypal payment for the item actually was in the name of Yall). I needed the item overnight, and paid $16.99 extra on shipping for USPS Express overnight delivery (They offered 3 shipping choices: Reg mail for free, Priority Mail (2-3 day) for $4.99, or Express Mail (next day) for $16.99). Their listing promised they would ship on the same day if payment was received by 3pm. I received a payment receipt confirmation email from them almost an hour ahead of the deadline they set for same day service.

They dropped the ball and did not ship the item until the next day. In trying to be fair, I only asked for a $12.00 refund as compensation for their mistake, that being the difference between Express & Priority shipping. Honestly, I would have never used Priority, and the free shipping option would have been just as good for me if I couldn't get it overnight. Actually I wouldn't have bought it at all if I had known delivery was going to be late. I could have filed a Paypal claim and forced them to either refund the full $16.99 shipping or accept a return of the item for a full refund including the $16.99 shipping. So my offer to settle for $12 was more than fair.

They agreed to the $12 partial refund by email. The next day they sent a back pedalling email saying they could refund "some", but not the full $12. They tried to blame USPS for the delay, but tracking clearly showed they were late getting it to USPS. And I advised them that Express Mail is money back guaranteed, so if they were right and the tracking was wrong, they could take their USPS receipt in for a full shipping refund that would more than cover what I asked. They continued to claim USPS was the cause of the delay. They will obviously deny any mistakes they make and I'm practically certain I would have never gotten a dime back if I hadn't had buyer protection through Paypal and good documentation.

After I told them firmly that I would not accept anything less than $12, gave them a deadline to pay it, and threatened a Paypal claim, they finally came through with the refund.

I then left an honest negative feedback on eBay and they left a response under it that I was a liar and immoral. They then offered me an additional $4.99 refund if I would revise my negative feedback and I refused. These people obviously are of low character.

I will provide copies of all emails and USPS tracking to anyone that wants to see for themselves... ****@****

The adapter was a very cheaply made China product, but that's what I was expecting, and that was never an issue."