"i was also charged when the order was placed.
a week later i called their customer service for the status of my order, to find out that they can not ship my order until i do not send them a letter that should read why i am ordering the item and also a copy of my driver licence ?!?!?
i asked why nobody contacted me in all this time to let me know about all these and their answer was that they do not have my correct e-mail address so they could not contact me.( do you remember i told you that i have received the confirmation of my order via email from them?)
so in minutes i have e-mailed to them the requested letter and a copy of my DL
another week of waiting and i have called their customer service just to find out that the letter must be more detailed regarding the reason for which i will buy the chemical, other wise the order will not be ship out to me.
more detailed ?!?!? what is this ? a police country?!?!
i told to their customer service representative that i would like to have my money back as i do not give my money to people(companies) that do not respect me or my business.
and her answer was astonishing..i quote " we do not give the money back".
so as she was rolling her eyes ,so to speak, because i was being such a annoying customer, somebody else pick up the receiver and in the most disrespectful tone told me ,like i was a beggar , that they will refund my money less $ 25 for (i don't know for what ,because ,like i said the order item was not delivered to me).
and that was it!.silence! the phone was hung off on me.
so please be advised."

"DO NOT BUY FROM THIS COMPANY! I won't waste my time retyping the same thing everyone else before me has written. We are contacting our credit card company to dispute the charges."

"I've ordered from this company several times. Usually I order 1.4-Butanediol and get it in a fairly timely fashion. Years ago I ordered a small amount of Amantadine it was on backorder(this was the 1st time I ordered something other than the BDO)it was sent to the wrong address and then promptly resent it to me and I got it in 2 weeks. After that, everytime I'd order something other than BDO whatever it was it would be "backordered" and no matter how much time elapsed(upto 2 months) I'd of course never receive the order. I've never had a problem getting through to anyone but I've never received any of the promised follow-ups and eventually I've always been able to get a refund after cancelling an order. Maybe I'm just one of the lucky ones, maybe they're waiting for me to place another order for the one thing they actually can sell(BDO)and that's why I have relatively no problems getting my $back lol. I've tried asking what items they DO have in stock because they have a pretty big "selection" but 99.99...% is on backorder, but they claim they don't have that info available... gimme a break. I just don't understand... wouldn't it be more profitable to do real business, how do they afford their 1-800 number and all their employees if they have to dispute charges and constantly making refunds and whatnot but I guess they don't actually refund most people's money from what I've seen. I wish I knew what their operation was, I don't see how they can consistently burn people after all this time and still be turning any kind of decent profit."

"I second the reviews left by others below. I ordered 1g of DMSP on Jan 13th. They promptly charged my credit card for the full amount and sent an email that the item is back ordered and that I'll receive it in 10 days.
It has been more than 2 months now and I still haven't received the item and the worst part is I can't get them to tell me what is going on and an ETA. They always say they'll call me back, but they never do.
I finally filed a dispute claim on my credit card to get my money back.
I wish I had read the reviews before I placed my order.

STAY AWAY FROM THESE GUYS. "

"These guys are professional crooks. I ordered 4 items, 2 cheap, 2 expensive. I was charged IMMEDIATELY. The expensive items were "back ordered" for 4 months, long enough that I couldn't reverse the charges on my credit card. They never refunded me. They do not answer emails. They do not answer the phone.

The items I received (propylene glycol) was amber colored instead of clear - it was years old, totally stale.

They are thieves. Do not order from this company."

"Look for another source first before trying SCIENCELAB.COM
I placed an order with them 4mo ago. Unlike many to write reviews here, I actually received one item in a reasonably timely fashion (~2wks). After waiting an additional month and a half, I still hadn't received any further information or items, so I called. They said that the remaining items were on back-order, a new shipment was expected in a few days, and they offered to call me to let me know when it came in. They didn't call. I waited a couple of weeks and called again. They apologized, same story, same routine... They AGAIN didn't call. I waited about a month and called again. By this point, I just wanted to cancel the remainder of my order. They verified that they hadn't packed/shipped my order, but they did have the items in stock. I spoke to "Chase" and told him that four months later and after repeated failures to do what they said they'd do, I just wanted to cancel my order and to receive a refund. He said that he'd have to check and see if they could do that, I called back later that day to check, and he told me that they would be cancelling the remainder of my order and refunding to my credit card. Another week later, no refund appeared and one additional item from my order showed up on my doorstep. To put it mildly, I was angry. I received an email from "Chase" (after I posted to this site) informing me that he'd become aware of the screw up, my credit card had been credited (which I'm pleased to report is correct), and I should return the remainder of the shipment on their dime. This company is apparently trying to clean up its act, but my experience was very frustrating.
Look for another source first before trying SCIENCELAB.COM"

"BUYER BEWARE!!! Like everyone else this company took my money, did not send me the product, and did not refund my money. They do not answer emails or phone calls. You cannot speak to a "live" person. I filed a complaint with the BBB, but that didn't help. My bank didn't help, and I threatened to sue them, and that didn't help. The deserve their F rating. I hope that someone sues them in a class action lawsuit, and that we all get our money back. The owners of the company deserve prison time for this. I only wish I had read the reviews and had gone to BBB before using this company. I lost a lot of money....a very expensive lesson. DO NOT BUY ANYTHING FROM THIS COMPANY!!!"

"DO NOT ORDER FROM THIS COMPANY. THEY DO NOT SEND ORDERED ITEMS, AND DO NOT MAKE REFUNDS DESPITE REPEATED REQUESTS. THIS COMPANY ENGAGES IN THE WORST TYPE OF FRAUD.
DO NOT USE THIS COMPANY! YOU WILL BE SORRY!"

"Sciencelab.com is the worst online company I ever dealt with. They charged my credit card immediately, but they were extremely slow to respond. I would say they ignored my emails and phone calls. They substituted what I ordered with something worth less than 1/3 the value, without my agreement, and insisted that I have to accept it. I believe what they are doing is unethical and even criminal, so I filed a claim with BBB. BBB rates Sciencelab.com an F. I regret I did not check the BBB-online rating before dealing with this terrible company. NEVER USE SCIENCELAB.COM! "

"Same story as the others posted here. I placed in order, and my credit card was immediately charged. Soon thereafter I received an e-mail stating that the item was backordered, so I requested a cancellation of the order. I was told the order was canceled, but it's been 30 days, and I have yet to receive a credit to my credit card, even after frequent follow-ups. Last I heard I was told a few days ago that their accounting department had processed my credit and that I would see it in 3 business days, but at this point, I filed a dispute charge report and am letting my credit card company handle it. What a hassle. DON'T ORDER FROM THIS COMPANY."

"DO NOT ORDER FROM THIS COMPANY. Same basic story as the others here. I ordered something in April, was immediately charged, was told it was backordered, asked to cancel my order, was told by an email that my order would be canceled. I never received a refund. I emailed multiple times and got no response. I called multiple times and got no response. I have thus filed a fraud complaint with my credit card company."

"Fraud Alert! This company is charging for items it does not have in stock and then delaying customers long enough so they cannot dispute the charge. Bait and switch. I ordered a simple bunsen burner and some refills. About $200 for everything. I was charged the next day and immediately sent an email saying I had to wait two to three weeks for the order. After waiting a full month I emailed them and "Brande" responded saying the items were still on backorder and that they would contact me when it came in. After 2 more months (March) I tried contacting them again and also asking if I could get a refund - I received no response. I waited one more month (April) and emailed again asking about the status - no response again. It is now May, a full 5 months after my order, I have never been able to get another response from them and I have never been able to get ahold of a real person through their phone numbers.

I am now in the process of filing out a fraud alert with my credit card company requesting the money back from ScienceLab.com.

My advice to you: ScienceLab.com is a scam and a fraud. Do not order anything from them. Best of luck to you and thanks for reading."

"I'm a PhD student from university of Denver. We ordered some patch cords five month ago from sciencelab.com. The seller has already received the complete payment however after 5 month we have yet to receive anything whatsoever.
We have contacted the company more than 20 times and every time they tell us that the product will be on its way. We have even asked for our money to be reimbursed but no action has been taken.
This is customer service at its worst state. Infact this is theft.This company has not only stolen money from University of Denver but we have had spent a lot of prescious research time on contacting the company and also waiting for the poduct to arrive.
We deal with several companies on a regular basis but we have never seen such a thing.
We are going to report this matter to the university board and this matter will be legally followed by the university Lawyers.
"

"Worst online shopping experience I have ever had - 4 months of being lied to, ignored, and treated with indifference. Do NOT do business with this company! Below is my BBB complaint.

At the beginning of December, 2008 I ordered an item from ScienceLab. On 12/15/2008, I received an email from them notifying me that the item was on back order with the manufacturer and would take an extra 2-3 weeks for delivery. On 01/12/2009, I wrote ScienceLab to check on the status of the item as it had still not shipped. They responded that they would contact the manufacturer and update me. On 01/14/2009 they responded saying that the item would arrive the following Friday and would be expedited immediately. On 02/12/2009 I contacted ScienceLab by email again as the item had still not shipped, and we had received no notification of the reason for delay. Since that time I have not received a single written response to numerous emails that I have sent, and on 02/17/2009 I finally spoke to someone on the phone who told me that the item would be received on 02/25/2009 and would be expedited immediately. I contacted ScienceLab again by phone on 02/28/2009, and was informed that the item had not arrived, and they didn't know when it would. Before getting through, I had left 2 messages which were not returned. On 03/04/2009 I contacted ScienceLab again, and after speaking to the receptionist was forwarded to a voicemail. I left a message, which was not returned, and sent an email, also not returned. After calling several more times, I spoke with the receptionist again who told me it would arrive on Friday (March 6th). On 03/06/2009 and 03/09/2009 I called repeatedly, left several voicemails, and only once I called from a friends phone with a different area code was my call answered. At this time I was informed that the item had not arrived, and they did not know when it would. I canceled my order. My problem has never been with the item being on back order - it has been with this company's refusal to be honest about the arrival of the item (repeatedly telling me it has shipped when it has not) and refusal to follow up, return my calls, and in the end, even answer my calls. "

"I placed an order with sciencelab.com for four thermometers on 12/10/08. On 12/11 I received an email stating the items were on backorder with the manufacturer and I would receive them in 3-4 weeks. After 4 weeks I had heard nothing from the company, I emailed on 1/12/09 and was told they would check on the order. Did not hear back from them so I called on 1/28/09 and was told the shipment was coming in that day and would be shipped to me by weeks end. Still did not received my order, called again 2/3/09 and again was told they would ship by weeks end. I received one of the four I ordered (and had paid for on 12/10/08). Called repeatedly and was transferred to voicemail, could not reach a manager or anyone who could help me. Finally got fed up and on 2/23/09 I emailed stating I wanted a refund. Received an email back stating "I am so sorry- things have been a crazy around here. I can get the rest of the order fulfilled for you in a week. Thank You for your patience, please contact me if you have any questions." I'm not holding my breath I will receive my order and I'm not sure they will refund the $100 they owe me. This company needs some serious lessons in customer service."