"Dave and Doug are both very personable and easy to work with. They will communicate and will return your calls or e-mail promptly. They are up front with you and will take good care of you. I made the arrange to order 2 Pioneer Plasma. Both orders were on time as expected and received in excellent shape. I highly recommend them. Thanks Doug and Dave for the positive experience. "
"I shopped all the Pioneer Authorized Internet Dealers and ended up ordering from Doug at Satellite and Sound. He was extremely straight forward about what he had in stock, when it would ship, and what I could expect. He explained every part of the process in detail and I was very confident ordering from him. I received the invoice and tracking information via email as promised. I placed the order mid-day Friday, the order shipped from the warehouse that evening and arrived clear across the country on Monday. The 5060HD was delivered in perfect condition Tuesday afternoon by Seko Worldwide. I couldn't have asked for a better deal or a smoother transaction. HIGHLY recommended!"
"Spent a great amount of time researching plasma Televisions before deciding on the Pioneer. Then it came to researching retailers, both local and Internet. Local discount stores, including Costco, could not compete with the price and models available through Satellite & Sound, an authorized Pioneer dealer.
Customer service is Satellite & Sound's #1 priority with exceptional communication to answer questions and follow through with delivery.
While other dealers may claim to offer better prices and values, buyer beware. No hype or pressure from Doug or Dave.
You cannot go wrong with this business and will be totally satisfied with service from the time of transaction to date of delivery. "
"I recently bought a Pioneer plasma TV from Satellite and Sound of Tempe, AZ. They are one of the authorized online vendors for Pioneer plasmas, and the TV was priced quite attractively. Dave Getz is one of the most professional mail order vendors I had the pleasure of dealing with. He promptly and clearly answered all my questions prior to the sale and never pressured me into buying anything. He also provided tracking info and packaging/inspection/delivery tips which turned out to be very useful. The TV was delivered via motor freight in a very timely fashion (five days from order to delivery). I'm a completely satisfied customer and I'd recommend them without reservation."