"This place is trash. The customer service experience is the worst ever. Most of your packages won't be received. And oh yea, they will keep your money. Not sure how they have stayed in business this long. Check reviews on any site, and you'll see terrible ratings. I placed four orders with them, online, in the last 30 days, I only received one of my packages. They denied my refund, and when I asked why, they said it wasn't their problem This place is a JOKE, STAY AWAY!!!!!!!"
"Fixing my credit with the help of H A C K M A V E N S CREDIT SPECIALIST was the best thing that has happened to me this year, it was fast and easy. At first, I thought it to be a scam, but they proved me wrong by shooting up my F I C O score from 553 to 785, cleared all outstanding debt worth $25,000 and cleared derogatory, repossessions, and collections from my credit profile in less than 8 working days. All I did was contact them through the contact details I got from other good reviews about them online EMAIL: H A C K M A V E N S 5 @ G M A I L. C O M or Call/Text/WhatsApp: [+ 1 (2 0 9) 4 1 7 - 1 9 5 7]. Thank you!!"
"We will fix your credit; remove all negative items, clear loans, collections and hard inquiries and also raise your score to 760+ ASAP. These were the exact words from M. Jerry when I contacted him via JERRYLINKGROUP at GMAIL dot COM / ***-***-****. I decided to give JERRYLINK CREDIT GROUP a try and to my greatest surprise it worked out for me. In less than 11days after all documentation; my score drastically increased to 810 across the three national credit bureaus (Equifax, Experian and TransUnion), I could no longer sight evidence of collections, negative marks, mortgage loan, collections and hard inquiries on my credit report. I honestly appreciate Mr. Jerry for fixing my credit."
"DO NOT SHOP AT SAKS off 5th ( online )
I bought 7 items a week ago ( received only 3 items ) all 3 wrong items - the package says my name and address and inside the package. The invoice has someone else’s name and order, I called to let them know so I can ship back this order and ask them to send me my items. - Customer service is very rude and not let me talk, she was speaking the whole time and cutting me off
they cannot send my items but they can give me a refund 15 days after I take the wrong items to the USPS store
the rest of my shipment is coming in 10 to 17 days which did not say that when I made the order
-I asked to speak to a supervisor and I was put on hold for 42 minutes and did not get to speak to one because they are extremely busy, I bet a lot of people are complaining about the horrible customer service
I was upset and told them that I want the whole order to be refunded and I do not want any of the other items/but of course customer service told me that cannot because the items are in process even though they’re not shipped yet/still in process
My advice is stay away from this horrible company and customer service, however, I’ve always had good experiences at this store, but will never ever shop online even if they have 90% off"
"Ordered from Saksoff5th.com and I never received the item. They said it was delivered in the mailbox, but how can that be when it’s a pair if shoes. I bought it due to the huge discount and my credit card was charged already. If the deal is really too good to be true, don’t purchase an item, it’s definitely a scam. will never let myself be fooled again"
"They charged me twice for one order and ignored me since I have sent many emails but no response as will I have never seen any packages either real scammer lost 1000$for nothing"
"I ordered a men’s suit, instead of the suit I received just a pants, plus when I reordered a new one, they charged me of $25 for delivery and my rewards points was gone and I can’t reused it. Never will buy anything from your store and never will recommend for anyone."
"Bought a Saks branded bolo bracelet for my wife that broke first time she wore it. After hours on the phone with their foreign customer service "supervisors" and Saks returning the item to me twice without any notice or refund from their ALL MIGHTY distribution center that has the power to make decisions on whether they'll accept a return, I finally disputed with Citibank. Also, Saks has the gall to charge $10 for the privilege of returning their Chinese made garbage which they will put under scrutiny and render their decision whether to bless you with a refund. Go to Nordstrom, Niemann, Bloomingdales, Macys, or any other retailer EXCEPT Saks!"
"Bought some expensive items online. They took a month to be delivered, and when they finally delivered them, the most expensive one was missing. When I called customer service they use the excuse of their shipping provider BORDERFREE not to refund me. Apparently, they accused boderfree to have retained my item. Although they promise many times to reach out to borderfree then me for an update, here I am 5 months later with zero news of my money or my item. Buyers beware!!! If you decide to buy online with them, your loss will be YOUR LOSS!!!"
"I decided buy some clothes with my Christmas Gift money and gift card. The order never arrived. I’ve calling 5 times and no one is able to solve my problem or give my money back. "
"Will not buy from here again. BUYER BEWARE. Their customer service is outsourced to India or somewhere. They use a 3rd party shipper who opens boxes and removes contents and they will not back this up and make it right. I wish I had come and read all the comments on their FB page before I ordered. 3 calls "I'm so sorry, I'll submit a claim for you", 3 "I'm so sorry, I'll expedite this claim for you" 3 "I'm so sorry, your request has been denied" Order 113473325 $355 I'm out. I'll tell everyone I can the terrible customer service they have."
"I had 2 problems in a row with Saks 5th off. The first was that they lost an item (carrier never received it) and need days of investigation before refunding me. The second one was that I put 2 items in my cart and applied a discount coupon. I confirmed my purchase. When I received a copy of the order by email, only one item was there and with no discount. The detail is that I only purchased this one to reach the discount value. I had no real interest in it. I called immediately to cancel the order, but they said they could do nothing about it as the item had been shipped. Obviously, they lied as this happened on a Saturday evening and I was given no tracking number yet. "
"I have bought blouse back in January . Since it was so small I returned it. Saks got my return on January 22nd . Till now they didn’t issue refund. It’s benn more than 3 months. I called number of times. They constantly lie and telling me that it takes 2 business days to see a refund on account. I tried even talking to supervisor. They just hang up on me. I will be taking them to small claim court. They are horrible thieves. I never had an issue like that. I shop always online. Returns have been easy. SAKS OFF5th horrible. DON’T TRUST THEM! CUSTOMER SERVICE TERRIBLE!!THEY DON’T DESERVE BUSINESS!"
"If I could give it ZERO stars I would. Please DO NOT order anything from this merchant. I’ve had the most horrible experience ever. I myself work for customer service and I’ve never treated anyone the way I’ve been treated. Starting with the false promises of an item being shipped to me. Please save yourself a headache and take your business somewhere else. 19 days later and still no answers of when I will finally receive my item."
"I’m from Canada. I placed an order on SaksOff5th.com. After one month without receiving my order I wanted to check the status. First of all, for some reason there are 2 websites: SaksOff5th.com & Borderfree.com. I was taken to either one randomly for no reason. I signed in to both websites and went to the My Order page. I specified ‘Orders placed in the last 6 months’ and both sites told me I had no orders.
After 1 hour (1 hour! 60 minutes! With all other online purchase sites I use for over 15 years it always takes only 1 minute) I had to call customer service to ask why my order was not showing up. She had no ideas why, just kept telling me to do this and do that but nothing worked. After wasted another 15 minutes of my time she just HUNG UP ON ME! Don’t buy from SaksOff5th. They are terrible."