"My recent experience with Saks.com has been nothing short of appalling, revealing a company willing to engage in deceitful and unethical practices at the expense of its customers.
The initial transaction seemed straightforward enough, with an order placed and a gift card supposedly provided for free, as indicated in the order confirmation. However, upon attempting to return items from the order, I was shocked to discover that the gift card's value would be revoked if any items were returned. This critical stipulation was conveniently omitted from both the shopping cart and the order confirmation, demonstrating a clear lack of transparency on Saks.com's part.
What is particularly galling is the fact that Saks.com blatantly labeled the gift card as "free" in the order confirmation, only to charge me for it later. This deliberate misrepresentation is not only deceitful but also a blatant disregard for customer trust and fair business practices.
Furthermore, the response from Saks.com's customer service has been woefully inadequate, failing to address the core issues of transparency and honesty in their policies. Attempts to resolve the matter directly with the company have been met with stonewalling and evasion, further highlighting their lack of integrity.
In light of these experiences, I cannot in good conscience recommend Saks.com to anyone. Their deceitful practices and lack of transparency are a disservice to consumers, and I urge others to exercise caution when dealing with this company."
"Every time that you place an order on Saks, you can be sure that there is going to be some kind of problem. Canceling your order, delaying in shipments, sending poor condition items, and charging you for the return fee and the shipping cost (if you want to return it), etc.
And when you complain to their customer service, they don't do anything about it except say 'SORRY'! Their service is really annoying and frustrating. I will never purchase from them again."
"Ordered earrings that arrived FEDEx 1/10/ 22. They were returned via their label that was included in the box. Stupidly I did not take note of the tracking number thinking they supplied the label and it would have been in the records since saks generated the label. So it was put in the FedEx drop box 2626 E Oakland Park Blvd
Fort Lauderdale, FL 33306
1/20 at 4 pm. Customer service keeps saying it has not been received and they are looking into it with many apologies- BTW it is not a USA based customer service - but I am unable to get my refund. At this,point I would would happy with a gift card soemthing . $499 may not nue alot for Saks but it sure is for this retired old lady .HELP"
"I don't know how the hell this company sells designer anything but have cheap customer service. Nobody seems to know anything on the company policy.they lied to me and said that fedex had a fluke in their system so that's why my package was late. They actually failed to get my package out on time and I had to pay for it a great deal. They are known for hanging up on people after they place you on hold. Every person I spoke to was a foreigner that didn't understand English and kept giving me different information .they need to hire some people who actually can move in a timely fashion. Everytime I asked for a supervisor they always said or did something to prevent me from speaking to a person in charge.they do not take responsibility for their mess ups. I will never in my life order from Sak of Sh*t on 5th Avenue every again!!!!"
"My online order got canceled after 30 days and they didn’t bother to sent me an email. I had ordered Valentino Sneakers in December and till now I was waiting. Today I realized the order has been canceled without letting me know. First I was on live chat and I was told that I need to call and I have an option to get similar shoes with the same price and 20% on top for the inconvenience. Sounds very generous!
Their Call Center agents have no idea what they are doing and are so rude. I was on hold for 30 minutes and after, Once with one agent for 45 minutes and the phone got disconnected or the agent hanged up on me since she never called me back then 52 minutes with another agent. At the end I was told by a rude agent that the order got canceled because they are sold out and I may only get 20% for another shoes. So technically I lost 75% discount and I didn’t shop anywhere else because I was waiting for Saks while there was 40% discount on Valentino’s website till last week. Thank you for doing nothing. "
"Bought a Salvatore Ferragamo belt for retail $450. When I received it, it was wrapped in a plastic bag. No red box or dust bag. Called custo"
"I received a creed product on Oct 23,2020. It is a used one inside a super dirty box with manufacture date in 2014. I contacted Saks immediately to get free exchange for a new and fresh product. After long waiting time and four times to send all the required photes, I finally got an resolution email from someone named Keyshell Peter saying they can only offer me 10% off and claimed that I did not start a return and "the number shown below is the lot number of the product, these perfumes do not have an expiration date. The lot number, is a number that manufacturer puts on the products to be able to identify their products and track their movements". WTF! I will your business will be closed forever!
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"OMG! Do they even check their reviews???!!!
They don't even deserve 1 star!!! Horrible online Customer service!!! The phone line connection is awful!!! Customer service representatives so ignorant and unprofessional!!! Who hire people like these?! I had to contact to CEO President of SacksFifthAvenue to complain, because I wasn't given a chance to talk to the manager! Can you imagine how Bad they are?! I never get any responses from CEO either!!! I'm not surprised!!! Shame on SacksFifthAvenue!!! Do something about it!!!"
"I ONLY do online shopping, no malls for me....I have had 100% satisfactory online shopping experience, until this below......
I bought a YSL Loulou mini purse in creme soft from Saks via shoprunner. Received the purse pretty quickly, but upon unwrapping, it was a totally wrong purse, albeit the same brand. A black Crocodile leather purse arrived in a YSL box. The lid of the box has a scan code that matches the purse that arrived and the bottom of the box has a different code that matches the purse I ordered. In addition, the tag that was attached to the bag had the description of the purse I ordered. All in all, it is very apparent someone from Saks had tagged and boxed this incorrectly.
Within hours of receipt, I dropped this back off @ UPS for a return. Saks received it 2 days later....At this point, I have not gotten a refund...
Within a week, I received an email from Fedex that I will expect a delivery from SAKS RETURNS. I was puzzled and called customer service. Waited for 50 mins, and asked for the refund status of the order. To my horror and disbelief, the agent said the return warehouse could not prove that that was the bag they sent me!!! They said they are sorry this happened and sent the "wrong" bag back to me! And that they cannot do anything about it.
I was in disbelief....first I am sent a wrong bag and now I am being indirectly accused of sending a different bag back? Agent said the supervisor will return my call within 24 hours, but of cos I got no call back.
At this point, whose words would count? Why am I, the consumer be held responsible for the mistake they made and then have to pay for it as well? There was no point in calling them back, so filed a dispute with my credit card instead. I have all the pictures of boxes not matching and the wrong secured tag....Now crossing my fingers that they will chargeback to saks, otherwise I am stuck with a grandma looking purse and out of $1552!
Will never shop with saks again....NM and Nordy are much better.....
Utterly disappointed...."
"Shipping prices, dates irrelevant, customer service useless and rude.
Short review: NEVER TRUST SHIPPING, MIFHT AS WELL NOT PAY FOR IT AND CUSTOMER SERVICE USELESS AND INCOMPETENT. Long version? Extremely unhelpful customer service rep all the time. Two seperate orders I've had problems with the shipping when I've paid the highest shipping offered by saks. Both times orders were delayed. Which is not something I want to hear if I've paid 35 dollars for shipping. They dont even have a system to leave reviews or record phone calls so you can not even bring it up to a manager and these unhelpful, liars go unchecked with no repercussions on how customers are treated. (after placing an order for saturday shipment, which is pricier than other shipping, I realized these clowns would send it the next saturday, later than the other shipping packages. So I asked for them to expedite further, and I will pay. The customer service rep then lies to me and says they cannot change the order until it ships. Which is stupid they can easily cancel entire orders.) Exasperated and sick, I just hung up. If saks you see this I've got my last two order numbers here but you'll probably just tell me what the last dude told me. No calls recorded(doesnt need quality and training anyway to work at saks customer service apparently) The last guy wasnt even listening to what I was saying I literally had to ask did you listen to what I just said, when his response was that of somebody who had not been listening. I got my shipping refund, great. I wanted to pay more receive it sooner not deal with a rude person on the phone."
"Don't do business with this retailer, especially if you feel that you deserve decent customer service. They are happy to take your card but if there are any issues after the sale, they are no where to be found and completely unwilling to assist. There are plenty of high-end retailers who provide great customer service, choose one of them. Saks customer service is disgraceful."
"Ordered from singapore: delivered two wrong items and one was not delivered at all. Customer service is not too smart -answers wrong questions or ignores clients at all. What a disgrace"
"Stay away, this company is not honorable.
As a consumer I'm extremely disaapointed with the customer service I have recieved. I did not used or worn the purse. It was too big. But they would not accept my return because they said i use it. I spoke to manager Mark on the phone to ask to provide me proof of damaged or worn and tracking . But he could not provide it to me, because it sent from a store location. I purchase the bag online back in December 14 it was ship to me the following day by Fedex Ground 5 business days shipping, return it back to your warehouse 2 days later with Fedex Ground again another 5 business day wait. Therefore warehouse finally got to my return after the hoilday.
Long story short . How do i know if that store location didn't sent me the display item, or a return product that was switch back to new statue to sell to other.
I would not shop here again, and will tell my friends and families to stop shopping at Saks Fifth. Horrible customer service and return team. "
"After placing a pre-order online, over a month ago, low and behold I see the item available for purchase online. So I go check the status of my order and the item has been "processed for shipping". After several days, I didn't receive a status update, so I call customer service to check the status where they state the go-to excuse that I've been reading about them "there's a glitch in the system" and the item is on backorder. So why is it available for purchase online? So after a lengthy hold, I get told the item will have be re-charged to my account?!?? What? why? My CC company states a charge has already been placed, why would you re-charge me for the same item that you claim is not even available!! After 3 days and 3 different stories, I called my CC company to have the charge removed. Do not order anything online from saks.com! Due to this ridiculousness, I am also canceling my saks card. "
"I bought a pair of slippers and followed the size chart from their website, the slippers arrived and were way too big, I returned them using the enclosed shipping label only to find out that they deduct the shipping charge from your refund, what a ripoff, and furthermore there is no place to leave a review of their product on their own website, what a joke, the customer service person I spoke with seemed completely unaware that I might be upset that I ordered a clothing item that didn't fit and was charged for returning it. Now i have no way of giving another customer a heads up by leaving a review, I will never purchase another clothing item from their website again."