"Back in 17th Febuary 09 I was sufing the web for a new watch and spotted a Suunto core all black military watch on SAILGB.COM for 185 GBP (ext VAT) so I placed and order. On the same day I received and email informing me thank you for your order but they will not have any in stock for 4weeks. OK I can wait for 4weeks. Then on the 16th March 09 I receive another email informing me there will be another 5weeks delay in addition. Now that is 9weeks from me placing the order. I also discovered SAILGB had taken payment back in Feb for the watch so thay had my 185 GBP. I asked them to return my money until they had received the goods they were selling to me. They did this OK and all went back to normal waiting for the delivery of the watches. When the time was getting near I checked the web site again and found that the watch had gone up in price to 235 GBP. I was alittle concerned so I contacted SAILGB 30th March to see if I would be required to pay the increased price? I was informed no I would pay 185 GBP and the watches where expected any day and I would be advised as soon as my order was shipped. Great!!!!
14th April still no word on my order, so sent an email asking when? No response from SAILGB so I call today 17th April to chase and was informed my order was not on back order and had been callcelled and therefore I would not be receiving my watch at the price back in Feb when I placed my order and I would have to re-order and wait for the next delivery of watches. I've been waiting 2 months now and the watch was a birthday present for a friend :-("

"I purchased a small piece of equipment from this company over 2 months ago and have emailed them 5 times requesting a RMA authorization for exchange or refund because the unit was defective. To date I have received ONE response saying they would get back to me in "due course". Although they profess to have "Fanatical" Customer Service, no resolution to a simple problem in over 2 months is no Customer Service at all!"

"I ordered an item which I later changed my mind about. SailGB immediately cancelled the charge to my credit card, but the item was delivered anyway. They then asked me to return the item and refunded the postage without question. Although they did nothing they are not required to do, I have been most pleased at the speedy polite way they handled this problem. "

"Incredibly wide product range, including e.g. all Garmin original accessories plus custom kits for bikes, ...
Good prices.
One concern only: they reported as in stock my product while it was not available (but at the end I only had to wait less than ten days, and they provided info and courier tracking #).
Recommended reseller !"