"Ordered some parts over a week ago, I never got tracking info or order confirmation. I've called and emailed the company and have yet to get a response. Now I get to deal with PayPal to try and get my money back."

"The web site promises free shipping, then after ordering they e-mail you to say that there is an oversize or overweight shipping charge. That information is totally hidden on their web site so that customers do not see it. Bad sales practice."

"It is been over a week and I have no shiping information and I am starting to wonder if I am going to get it"

"Web site is very extensive and they have many parts available for bikes. There was a delay in getting my order out ((unclear why), but once out, it was delivered very promptly.
Would suggest a courtesy e-mail if there is greater than a 3 day (business days) delay for shipping out the door.
Will shop with them again in the future"

"Unknown..... I have not received my order yet."

"Hola soy pablo villasenor siempre es un gusto hacer pedidos a uds. saludos a Rick Morris."

"Some product and communication problems in the beginning, but, to their credit, they were solved to my satisfaction."

"Hey- what can I say- best price, good coupon offer, shipping fast enough for me...that's what we're after, right? Thanks guys for helping me out!"

"I've bought from BikePartsExpress/Sage Cycles before, and after this experience, I'll probably buy from them again. Their communication is excellent."

"Customer service was good"

"My order was delayed due to system problems but they sent email to let me know."

"Years ago under their old name they couldn't deliver a christmas gift on time, and today they can't deliver parts I need to complete my build. Should have purchased everything from ChainReaction Cycles in England, they only took six days!"

"Good contact with Randy, I received my order 3 weeks later in France. I spent one week with custom office (it's not duty-free :-)) because the invoice was missing on the box. "Bravo" to offer the best price..."

"I would rate the shipping process higher but the past three times my orders have been delayed for some reason."

"Ordered a set of nice Zipp wheels. Staff was very helpful and product arrived right on time. I would order again."