"TERRIBLE customer service! I bought a saddlebag bracket and had it professionally installed. I didn't get a block before one of the bracket parts smapped in half. I notified Saddleline and was told that that was impossible and I must have crashed!! My classic bike is pristine and I offered to send a picture. They said their refund policy is clear. 7 days. Well that's convenient because anyone know if you have something professionally installed you won't get service in 7 days so if you order from Saddleline just know you have just kissed your money goodbye! It would have cost them a few dollars to replace this one piece of the bracket but they refuse so I am going to make sure that their refusal to spend $10 will cost them $10,000 in business by telling EVERYONE what crooks these guys are! Tell your friends to NEVER buy from Saddleline!"
"My mom got a me a Brand New Saddle from SaddleOnline.com. It has a turquoise seat with matching tack with tons of Bling. The saddles fits my mare great and I love everything about it. Thank You saddleonline for my new barrel racing saddle. "
"We bought a Turquoise Barrel Saddle for our grand daughter for Christmas. We called in to place the order since we waited until last minute to order and we were hoping it to get it before Christmas. Elizabeth was very knowledge full about saddles and helped us pick the right size for Jenny. Elizabeth did a great job we were able to get the saddle by Christmas and it fit Joker and Jenny perfectly. We are so glad we ordered with saddleonline.
They are truly good folks who have a lots knowledge about their products. I will be buying a saddles for my wife from saddleonline in the near future. "
"I’m a 60 year old woman who is just getting back into ridding. Safety and comfort was my first priority. I rode in a few of my barn friends’ saddle and I just fell in love with Lindsey’s saddle from saddleonline. The saddle name was Amazing Comfortable Endurance Saddle and it is truly amazingly comfortable. I've never ordered anything online so I called them to order the saddle. The rep was very polite and courteous. She gave me a free shipping and had my saddle shipped the same day so I could ride on the weekend. Saddle was absolutely perfect when it arrived, I installed my stirrup turners and oiled the saddle on Friday night. Rode the saddle on Saturday evening for 2 hours one of the most comfortable rides I've ever been on. I love saddleonline and their products, since I got my saddle last year. I've also ordered saddle bags, pad and bit all with great service and price.
If you are looking for a comfortable light weight saddle order the model number 1157 at saddleonline.com"
"Purchased a pink pony saddle from the early in August of 2013 for my daughter's birthday. The saddles arrived with a broken piece. I e-mailed their Customer Service department FOUR times and have never received a response. All we want is a replacement star and I even offered to pay for it, but they will not respond to my e-mails. Horrible customer service!! Will not buy from again!! They also shipped a week later than promised."
"I recently purchases a pink saddle for my daughter's birthday from Saddleonline.com and she fell in love with it. The quality is outstanding and the tool work on this saddle is gorgeous. They were very helpful in getting me the correct size, the order was shipped promptly, and they let me know about their generous return policy. I am looking to purchase from them again."
"I've bought several saddles from Saddle Online and couldn't be happier with them. These saddles are great quality for the money and the company's return policy allows riders to make sure the saddle they order provides the right fit for both rider and horse or they can return it.
These are nice saddles for the price, all the ones we have ordered have been comfortable and very durable. "
"Saddle Online Inc produces dangerous saddles with NO concern for horses or their riders. See one of their awful saddles at www.uptowncairns.net."