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Verified
5/5

2004-05-25

"Dan was a super help in helping me decide and getting the right parts to fit. He went out of his way to help me several times.

When I got the order, I broke the plastic nut for the Aquatube LED by screwing it in too far. He sent me a replacement no charge.

Great seller, and will buy from many times again.
"

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Verified
5/5

2004-04-29

"SNT-systems exhibits all the characteristics of an excellent business, including immediate shipping, quality packaging, as well as friendly and effective communication.

In my purchase, which may serve to you as a case study, I purchased an AquaTube. However, I needed something unique also--something that doesn't exist already: I needed a special mount. After talking with the owner of the store, Dan, he quickly made an excellent mount. There were no blemishes at all--clearly it was done in a most professional manner.

In receiving the items, everything was in perfect working order; everything also came quickly (with UPS tracking code as well).

In short, excellent work. I fully and confidently recommend SNT-systems, without an instant of hesitation.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2004-04-27

"Been looking for a US distro for Aqua-Computers watercooling stuff and was happy that I found SNTSystems! Dan over at SNTSystems was quick to reply to all my emails and before long, I have a spanking brand new AquaTube in hand! If you're looking for Aqua-Computers watercooling stuff, SNTSystem's the place and Dan's your man!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-04-20

"Dan was a great help with all aspects of the transaction. The ordering experience was great. I rarely ever experience such customer service that I feel a need to leave them such a positive review."

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Verified
5/5

2004-04-15

"THe Twinplex block is a fine piece of engineering. Deffinitly unique and well made. I recived everything prompt and on time. The guys at snt deffinitely go out of their way for their customers. Its nice to see people that care in the enthusiast community. I will deffinitly do buisness with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-03-25

"SNTsystems has to be one of the best online stores I've dealt with. They offered a product that I couldn't find anywhere. Gave me live help about the fittings for my Aquatube. They were very helpful and easy to deal with. Prices were great considering you can't find it anywhere else. I inquired about other products that I didn't see on the website and Dan helped me out. He told me about upcoming products not sold yet and about other products that they will be carrying very soon. My AquaTube came today 2nd day delivery for 15 bucks, you can't beat that. It was well packaged and stole my heart. I'm definitely going to purchase more items soon and SNTsystems is where I'm going to buy it at. I would recommend them to anyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

FS
Verified
5/5

2004-03-11

"They are so friendly , if i ask any about order
question , and delivery speed was so fast , that
i ever see , continuing the greatest service!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-02-24

"Very honest and upfront dealer. The items were shipped very quickly and arrived in perfect condition.

I bought an Aqua-computer Reservoir
Reservoir Mounting Plate and LED Assembly

I was very pleased to find a US dealer that carried aqua-computer parts (the german watercooling gear can be hard to come by here) and was even happier to find the prices fair and the staff helpful.

I have been in contact with the owners since the item arrived and find them very helpful.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

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