"Ms. Lapreta Hall (customer service) is a jewel. She is one of the most professional customer service reps I have ever encountered. Already having a difficult day, I was certainly not expecting to encounter such a reassuring and knowledgeable person as Lapreta. I needed to cancel my request fore service and was prepared to be given the run-around. Quite the contrary, Ms. Hall was congenial and purposeful in her efforts to accommodate me with my request while reassuring me that I may reapply for my passport any time. Her reassuring manner and time given to hear my situation, then arriving at a good resolution was all that was needed for me to know that this is the right place for me to return, again and again when I need passport renewals in the future. Thank goodness she was there to handle my call and give me quick, expert attention that resolved my situation."
"I got passport for my daughter as soon as AMIE FIGUEROA promised me. thanks for your good job"
"The E2E service was great. It was clear, fast and smooth. We got our questions answered when we had additional calls. Clarence was great - thank you, Clarence!"
"Paid priority of two day service, had to cancel trip as passport never arrived in time for our trip. Would not give a refund had to go to my CC company for a refund of the charges. Would'nt use again"
"Chatted their support to ask a question and got a quick answer. The process was laid out well and went according to plan. As always, factor in an extra day to be safe, but this is a reliable service to get your passport done. Sent me a T-shirt with my passport as well. Nice!"
"Instead of eight days to process my new passport, it only took four days for my passport to arrive by FedEx. Wonderful job Amie, thank you very much for taking off the pressure to wait till last minute to get my new passport. I am very grateful.
TBirns"
"Stress Free, Quick & easy!!!!"
"I needed a rushed passport for my daughter and Rush My Passport was a fantastic help in accomplishing this."
"I put off replacing my lost passport for...well - a couple years! Last Tuesday, I completed the documents via RushMyPassport and sent them in. I am traveling in less than a week. I received my passport yesterday. I have to say that RushMyPassport is fast! Their checklist is easy to follow and customer service impeccable (shout out to Amie Figueroa especially)! Thank you so much for offering this great service for procrastinators such as myself! "
"Quick and prompt service provided. Made it easy to want to work with Rush My Passport again. Thank you for the great customer service."
"I had a great experience dealing with RushMyPassport in completing my book. I dealt with Amie Figueroa who did a wonderful job in answering questions for me and was able to get the answer in just seconds. Nice work all!"
"This service is amazing!!! It saved my anniversary trip to Italy with my wife! 5 days before we left, I realized my passport was expired. I immediately completed everything online and called my rep (AMIE FIGUEROA) the next morning to verify everything. I was very concerned with the process not working for one reason or another and Amie made me feel very confident in the service. She was very helpful, answered every last question I had and kept me updated throughout the entire process. Outside of the automatic notifications that you receive (frequently), I would email Amie to verify things and her responses were fast and professional. If anyone has any doubt in this service, you should not. 5 star service!"
"Amie F. was outstanding!!! She takes personal service to another level. I had some stumbling blocks with a few previous callers that were attempting to help me. Once she took over my case, she was so professional, patient, and literally worked with me and my process for days. I am very appreciative of her customer service and she should be congratulated by the people in charge there. She makes everyone look very good when she is as thorough and pleasant as possible. "
"Jason Auston took care of my son's passport quickly and a week faster than promised- thanks so much! Highly recommended"
"He was great I had started this process with another company felt like I was being scammed, called and talked to CLARENCE and he was very positive and helpful through the whole process . I will recommend others to call him also "