"Awesome! We love our rug. It looks amazing in our living room. Now we have to get the rest of the room up to its awesomeness. Thanks. "
"The ordering process was very quick and easy and the rug arrived before expected. I will be purchasing from them again!"
"I ordered a rug from RugsHQ, I never heard from them for over a week and half. I went to check on the order status on their site, and it just said "Processing". My card was not charged and I had no idea what was going on with my order.
I emailed, no response. I called, someone told me they had a backlog of orders and to check the website for the status.
After my call, they emailed me to tell me that they were out of stock and the date of when they would in stock again (close to a month away).
When I called to talk to them again to find the status and cancel the order, the representative told me that the new date had been been communicated to me several times. For the record, I got one email from them regarding this- and that was after I emailed, called.....and after they sat on my order for a week and a half. I cancelled the order and the representative had the audacity to write in his cancellation email (again) that they had several emails to me (NOT TRUE!) telling me about my order.
Until the time that I canceled this order, the website order status never stated that it was out of stock or even the new re-stock date. The order status simply said "AWAITING RESPONSE" - what does that mean to a customer?
Dealing with this company, made me passionate enough to write a review. Just the fact that the representative continued to support the fact that they had "several communications" with me regarding how the order was out of stock via phone and email is outright lie and frankly poor business - they need to learn lesson number 1 of business: the customer is always right.... and they should not continue to justify their slow processing and delays of my order....pair that with bad customer service... and you get RugsHQ."
"I ordered through Canada and shipped to US, it was a very easy process and quick!!! "
"Super fast delivery. Easy to find what we needed. Phone call returned quickly when we had a question. Much cheaper than local stores. Would definitely recommend and use again!"
"I was very impressed with how smoothly everything went with my order. The rug arrived quickly without any issues. They had the best price and there were not added costs tacked on, with free shipping. I would definitely order with them again!"
"Purchased a light green rug and it's color and texture are perfect for under my dining room table. The rug was on a holiday sale with free shipping so Rugs HQ was a great company to deal with. Thank you for your professional standards and delivered very fast."
"RugsHQ has excellent customer service. I have ordered from them twice and both times had questions which were answered quickly and courteously. They even called me to further clarify my order. The rugs came quickly. The order was exactly right and the price was less than any other online company! I never take the time to write reviews, but this company deserves very high marks!"
"Amazing service! I was very pleased to find my surya rug from them. It was shipped within a day and I got it in just 5 days. The sales staff was very quick to answer the phone and answered all of my questions. Wonderful! "
"The rug that I ordered is fantastic! It has vibrant colors and arrived in just 5 days. I called the support line to track the rug and they promptly provided the tracking numbers."
"The rug arrived very fast and I love it! I shopped all over the city to find this particular rug and it was not in stock, but rugs hq had 3 of them, so I bought it from them. The price was less as well. Will shop again."